Green Family Hyundai


Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

711 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.5499995/5Overall Rating 4.5499995/5Overall Rating 4.5499995/5Overall Rating 4.5499995/5rating 4.5499995
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
95% Would Recommend
100% Business Response
Latest Review 1 day ago
James S. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and tire rotation "
Very satisfactory
Vehicle: 2015 Hyundai Azera
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 08:27 PM
Ryan W. at Green Family Hyundai responded on 10/20/2017

Thank you for choosing Green Family Hyundai and for taking the time to respond to our survey.  Feel free to contact us with any questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

JAMES M. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Appreciated the quick service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 05:51 PM
Ryan W. at Green Family Hyundai responded on 10/20/2017

Thank you for choosing Green Family Hyundai for your recent service visit!  Feel free to contact us with any questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mr"
Ok
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 02:37 PM
Ryan W. at Green Family Hyundai responded on 10/19/2017

Thank you for choosing Green Family Hyundai for your recent service visit!  Feel free to contact us with any questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to get too. Responsive team"
I was happy with the service. Everyone was friendly and helpful
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 10:08 AM
Ryan W. at Green Family Hyundai responded on 10/19/2017

Thank you for the great feedback!  We really appreciate you taking the time to complete the survey. As always, feel free to respond with ANY questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Velma W. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Josh Lopshire "
Josh Lopshire is very welcoming and pays serious attention to detail and making certain everything is done correctly!
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/18/2017 09:53 PM
Ryan W. at Green Family Hyundai responded on 10/19/2017

Thank you for choosing Green Family Hyundai and for taking the time to respond to our survey.  Feel free to contact us with any questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Brian K. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trust"
I am completely satisfied. I have come to trust Green Family Hyundai with my time and needs. I have a GREAT experience every time. Thanks!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 04:09 PM
Ryan W. at Green Family Hyundai responded on 10/19/2017

Brian, thank you for the great feedback!  We really appreciate you taking the time to complete the survey. As always, feel free to respond with ANY questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Becky M. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly and helpful. "
Employees all bery helpful and friendly
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:19 AM
Ryan W. at Green Family Hyundai responded on 10/19/2017

Becky, we appreciate your positive feedback and it was a pleasure working with you during your recent service visit at Green Family Hyundai.  Feel free to contact us with any questions or concerns.

                     

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Rodney T. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good people, clean shop"
Nice dealership clean, friendly staff
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/18/2017 09:51 AM
Ryan W. at Green Family Hyundai responded on 10/19/2017

Thank you for choosing Green Family Hyundai and for taking the time to respond to our survey.  Feel free to contact us with any questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Robin F. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2016 Hyundai Elantra "
Great servicr
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:23 PM
Ryan W. at Green Family Hyundai responded on 10/19/2017

Robin, Thank you for choosing Green Family Hyundai for your recent service visit!  Feel free to contact us with any questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Verified Customer on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"You don't have to wait long for service! "
yes
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/16/2017 06:43 AM
Ryan W. at Green Family Hyundai responded on 10/17/2017

Thank you for choosing Green Family Hyundai and for taking the time to respond to our survey.  Feel free to contact us with any questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

James D. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Professional Service"
Brought my 2016 Sonata in for 7500 mile maintenance and was received quickly by the service member. He went over the mileage and tailored the service to what I actually needed so I wouldn't have to pay for unnecessary services. Car was ready as quoted, highly recommend them.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/15/2017 06:18 AM
Ryan W. at Green Family Hyundai responded on 10/17/2017

James, we appreciate your positive feedback and it was a pleasure working with you during your recent service visit at Green Family Hyundai.  Feel free to contact us with any questions or concerns.

                     

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Verified Customer on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Unbeatable!"
You can't beat Green Hyundai for service! They go over and beyond!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/14/2017 12:43 AM
Ryan W. at Green Family Hyundai responded on 10/17/2017

Thank you for the great feedback!  We really appreciate you taking the time to complete the survey. As always, feel free to respond with ANY questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Janice P. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept."
I am always so pleased with the service I receive from Green. Josh went above and beyond in answering my questions and his recommendations for additional service.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 10:41 AM
Ryan W. at Green Family Hyundai responded on 10/17/2017

We're so glad to hear everything went well for you on your visit!  Thank you for taking time to complete the survey.  Questions or additional comments... don't hesitate to contact us.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Darren L. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service, .. shuttle was great and work completed in good time..
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 10:38 AM
Ryan W. at Green Family Hyundai responded on 10/17/2017

Darren, thank you for the great feedback!  We really appreciate you taking the time to complete the survey. As always, feel free to respond with ANY questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Verified Customer ReScore Review on 10/16/2017
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Updated review"
I can understand that Hyundai reports any issue with a suv and my tie rod was barely loose, but it was loose. I just did not like that two different mechanics told me that it was not an issue that needed to be changed right away and I was quoted a much lower price than what Hyundai gave me.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/13/2017 09:50 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad diagnosis"
I can not believe that I was told I need a thousand dollar repair so I took it to two different mechanics and was told by both that a replacement was not needed at this time.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/13/2017 09:50 AM
Ryan W. at Green Family Hyundai responded on 10/13/2017

Thank you for taking the time to respond to our survey. Per industry standard, any amount of endplay in an inner tie rod end represents a compromised part. It is our policy advise you on keeping a safe and reliable car everytime you are here.  You certainly don't have to get your vehicle repaired at OUR facility, it is important that this issue is addressed soon. I will be contacting you soon to find out how we can better improve our service with your input.  As always, feel free to contact us anytime with questions or concerns.

 

 Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Daniel G. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service completed in 1/2 of the estimated time!"
None @ this time!
Vehicle: 2014 Hyundai Elantra Co
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/12/2017 03:09 PM
Ryan W. at Green Family Hyundai responded on 10/13/2017

So glad to hear everything went well for you on your visit!  Thank you for taking time to complete the survey.  Questions or additional comments... don't hesitate to contact us.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Usular B. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your staff!!!"
Second to none.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/12/2017 11:22 AM
Ryan W. at Green Family Hyundai responded on 10/13/2017

Usular, we appreciate your positive feedback and it was a pleasure working with you during your recent service visit at Green Family Hyundai.  Feel free to contact us with any questions or concerns.

                     

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Marquel R. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Marquel Reynolds "
Very helpful they were even able to update my radio, when the other local dealership could not. I’ll be sure to service my car there from now on
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 05:44 PM
Ryan W. at Green Family Hyundai responded on 10/11/2017

Thank you for the great feedback!  We really appreciate you taking the time to complete the survey. As always, feel free to respond with ANY questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Steven G. on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love my Hyundai"
Thanks for great care!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/08/2017 09:18 AM
Ryan W. at Green Family Hyundai responded on 10/09/2017

Thank you for the great feedback!  We really appreciate you taking the time to complete the survey. As always, feel free to respond with ANY questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

Verified Customer on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks"
Keep u the good work
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/07/2017 06:44 AM
Ryan W. at Green Family Hyundai responded on 10/09/2017

Thank you for choosing Green Family Hyundai for your recent service visit!  Feel free to contact us with any questions or concerns.

 

Ryan Whitlock

Service Manager

Green Family Hyundai

309-277-8815

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