Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

3441 Reviews

ReScore Reviews™ (66)

ReScore
Overall Rating 4.40909/5Overall Rating 4.40909/5Overall Rating 4.40909/5Overall Rating 4.40909/5rating 4.40909
Original
Overall Rating 2.0476229/5Overall Rating 2.0476229/5rating 2.0476229rating 2.0476229rating 2.0476229
94% Would Recommend
100% Business Response
Latest Review 19 minutes ago

Reviews


Verified Customer
Elkhart, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great Service
Great service

Verified Customer
Springfield, IL
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Keeping Me Going
My Elantra is at 143,000 miles. My goal is 200,000 before I purchase my next Hyundai model. They're keeping me going!

Verified Customer
Mechanicsburg, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
always great
keep up good work
Matt S. from Green Hyundai responded on 11/15/2018

Hello,

   I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


AB
Ashley B.
Springfield, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Ease of getting in
I called one morning to schedule an oil change and tire rotation which I figured may take some time. They got me in that afternoon, and I was done within an hour. It was effortless!
Matt S. from Green Hyundai responded on 11/14/2018

Hi Ashley,

  I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


RP
Ricky P.
Springfield, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
aaa
Friendly staff
Matt S. from Green Hyundai responded on 11/13/2018

Hi Ricky,

   I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


DB
Douglas B.
Litchfield, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great Service
All around great service
Matt S. from Green Hyundai responded on 11/13/2018

Hi Doug,

   I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


Verified Customer
Springfield, IL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
SGreat service.
Will always return to Green Hyundai.
Matt S. from Green Hyundai responded on 11/13/2018

Hello,

    I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


KM
Kathryn M.
Springfield, IL
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
So helpful and fast!!!
They did a great job fixing the issue with my car, a great experience!!!
Matt S. from Green Hyundai responded on 11/12/2018

Hi Kathryn,

      I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


MB
Mark B.
Springfield, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018 Category: Service
Two hour Oil Change.
I was contacted earlier in the week to inform me of it was time for an estimated mileage Oil Change.
I had a meeting out of town on Nov. 8 and was not sure when I could come in. I was able to make it in by 3:00pm. I did not expect the Oil Change, Suggested add on Tire Rotation and Car Wash to take 2 hours. Finally I was ready to check out at 5:00pm, upon reviewing the invoice, I didn't see the $ 6.00 coupon discount applied? I had presented the online coupon upon check-in. The attendant promptly apologized and did redo the invoice to reflect the savings. The last several times that I have been in with my 2016 Tucson and used 2013 Elantra, the attendants have been polite and courteous. However they always ask me to have additional Services performed, sometime the very same Service that has already been done on a previous visit. I realize the added value to Greens of Sales after the Sale. Some of the Services suggested are probably recommended and or necessary. To me though the recommendations often seem scripted without consideration of my expense or available time, perhaps a quota goal or commission earned agenda?
You do have a comfortable place to wait and do supply free snacks and drinks. Although being pressured to make Service decisions in front of your peers is not as comfortable. Maybe that is why you ask us when checking in, right? I will continue to come in for my service needs but please understand not everyone has the money and time for extended visits, planned or otherwise.

Mark W. Barber
Matt S. from Green Hyundai responded on 11/12/2018

Hi Mark,

   I would like to thank you for the review! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to imporve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future!

Matt Spain
Assistant Service Manager
Green Hyundai


WH
Wade H.
Virden, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Staff and Business
Good Knowledgeable Staff and Work Ethic! Dependable to get the work done on time and overall good performance. Thanks for your services.
Matt S. from Green Hyundai responded on 11/12/2018

Hi Wade,

    I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


TM
Terry M.
Mount Olive, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Great service.
I went in for a oil change and tire rotation. Everyone was so friendly and professional. I was done and gone in less than an hour.
Matt S. from Green Hyundai responded on 11/11/2018

Hi Terry,

      I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


Verified Customer
Springfield, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Work done
They try to take of issues as quickly as possible
Matt S. from Green Hyundai responded on 11/11/2018

Hello,

      I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


JF
John F.
Springfield, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/10/2018 Category: Service
$20 to instal air filter
They charged $20 each to install cabin air filter and engine air filter. The service rep told me the filters were $40 each but not that half of that was labor or I would have done it myself. It takes about 2 minutes each to change. You have lost my business over this, it’s just ridiculous
Nick K. from Green Hyundai responded on 11/13/2018

I would like to thank you for the review and greatly appreciate you taking the time to give us some feedback so that we may continue to improve and better serve each of our guests. Thank you very much - I look forward to talking to you further about your recent visit.

Nick Kennedy


Verified Customer
Springfield, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Thanks!
Fast and thorough
Matt S. from Green Hyundai responded on 11/11/2018

Hello,

      I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


DC
Donald C.
Springfield, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
great customer service
Prompt work, keeping me informed, convenient shuttle
Matt S. from Green Hyundai responded on 11/11/2018

Hi Donald,

      I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


TO
Terry O.
Springfield, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Green Hyundai trys very hard to maintain a good relationship with their customers.
Green is outstanding in its effort to improve and maintain an excellent relationship with its customers.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018 Category: Service
overall quality of service.
This was a one time thing. All prior work has been completed timely.
Nick K. from Green Hyundai responded on 11/12/2018

I would like to thank you for the review! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to imporve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future!

Nick Kennedy


CB
Christine B.
Springfield, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Chris
No comment
Matt S. from Green Hyundai responded on 11/11/2018

Hi Christine,


      I would like to thank you for the great review! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


JR
Joan R.
Girard, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
My experience with Hyundai
Very friendly and very helpful
Matt S. from Green Hyundai responded on 11/11/2018

Hi Joan,

      I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai


DS
Darren S.
Springfield, IL
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2018 Category: Service
Oil change & Re-call update
Friendly Staff. Better Communication & Service time.
Matt S. from Green Hyundai responded on 11/09/2018

Hi Darren,

    I would like to thank you for taking the time to complete our survey. This is a report card grading us on you last service visit. We strive to give all of our customers a five star experience every visit. Your suggestions are always welcome. All parties involved with your concern have all been talked to about communicating better with the customer. Thank you once again for your time.


Matt Spain
Assistant Service Manager
Green Hyundai


DK
Deborah K.
Springfield, IL
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Customer Service
Great customer service
Matt S. from Green Hyundai responded on 11/09/2018

Hi Deborah,

    I would like to thank you for the great review, and kind words! We truly value your continued business with us here at Green Hyundai, and greatly appreciate you taking the time to give us some feedback on how we are keeping up. So that we may continue to improve and better serve each of our guests. Thank you very much, and we look forward to serving you again in the future.


Matt Spain
Assistant Service Manager
Green Hyundai