Couldnt be happier with our experience. Drove our Sonata from Southern California to South Bend to gift to our daughter who started law school at Notre Dame. The car drove beautifully, but upon arrival we noticed it had a steering issue related to a recall. The recall extended the warrant for the part to 100,000 miles and our vehicle was beyond that. Understanding our situation and that we were loyal 2 Hyundai car owners (our Elantra is driven by our son at the U of Iowa) Steve authorized the repair at no charge. Having left a daughter so far from home is hard enough and the prospect of leaving her there with a steering problem was unacceptable. The fact Steve showed empathy and repaired her vehicle at no charge was a godsend and truly appreciated. Due to his decision I've decided to purchase another Hyundai (our 3rd) for myself to replace the Sonata given to our daughter. In fact, I have an appointment to purchase a Sonata today in California. When I found out our steering issue was related to a recall, but no longer under warranty I was irate and had decided to purchase a Honda rather than a Hyundai to replace the one given to my daughter. Steve's decision to repair our vehicle at no charge directly resulted in our anticipated new purchase. He should be commended. I was a bit rude to him when I thought the warranty was expired, but Steve remained incredibly calm and handled the situation professionally and with grace. Bravo!