Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

761 Reviews

ReScore Reviewsā„¢ (10)

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5rating 3.7rating 3.7
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


PA
Pamela A.
Mishawaka, IN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018 Category: Service
Pamela Anderson
Great attirudes from staff. Always treated w/respect. Always very nice an polite. Plus, you keep me updated to what needs done and don't repair unnecessarily w/o a phone call first. I really like that. Gurley Leep would be a great place to work too. šŸ˜›
Nathan J. from Gurley Leep Hyundai responded on 08/20/2018

THANK YOU FOR YOUR RESPONSE


KS
Kirk S.
Mishawaka, IN
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
good service reps
professional attitudes willing to go the extra mile to help out
Nathan J. from Gurley Leep Hyundai responded on 08/20/2018

THANK YOU FOR YOUR RESPONSE


Verified Customer
Mishawaka, IN
2014 Hyundai Elantra Gt
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/17/2018 Category: Service
Oil Change
Faster oil change
Nathan J. from Gurley Leep Hyundai responded on 08/20/2018

THANK YOU FOR YOUR RESPONSE


Verified Customer
South Bend, IN
2009 Hyundai Santa Fe
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/14/2018 Category: Service
Polite but dishonest and incompetent
Nice facility if you don't need competent, honest service or repairs
Nathan J. from Gurley Leep Hyundai responded on 08/15/2018

i am very sorry to hear about this experience. we will be contacting you today to resolve concerns and make things right.


Verified Customer
Mishawaka, IN
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Another excellent service experience at Gurley Leep Hyundai
The service folks were friendly, informative, and the service required was completed when promised.
Nathan J. from Gurley Leep Hyundai responded on 08/15/2018

thank you for your response


PR
Peggy R.
Akron, IN
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Great
Wonderful people and wonderful service!
Nathan J. from Gurley Leep Hyundai responded on 08/14/2018

thank you for your response


TB
Tyler B.
Edwardsburg, MI
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
.
.
Nathan J. from Gurley Leep Hyundai responded on 08/10/2018

thank you for your response


ER
Ella R.
South Bend, IN
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Excellent Customer Service
Excellent service I bought another Hyundai the next day. Joe in sales were excellent also.
Nathan J. from Gurley Leep Hyundai responded on 08/10/2018

thank you for your respnse


TH
Tobby H.
Bremen, IN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Great service
We purchased tire repair/replacement on are Elantra lease and had a tire blow out. The service department replaced the tire asap and we were back on the road.
Nathan J. from Gurley Leep Hyundai responded on 08/06/2018

thank you for your response


RC
Robert C.
South Bend, IN
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Great Service
Gurley Leep Hyundai provide great service and upfront pricing to remove any pricing concerns. You know anything identified that needs fixing and they will give advice as needed.
Nathan J. from Gurley Leep Hyundai responded on 08/01/2018

thank you for your response


Verified Customer
Granger, IN
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
5 stars
Great job

TS
Theresa S.
Elkhart, IN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Great Service
My recent visit to Gurley Leep Hyundai for an oil change was very satisfactory.
It was "easy in" and "easy out".
The staff was helpful and the service was quick.
Nathan J. from Gurley Leep Hyundai responded on 07/27/2018

thank you for your response


YG
Yadira G.
Goshen, IN
2012 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Awesomeness
All went well!
Nathan J. from Gurley Leep Hyundai responded on 07/27/2018

thank you for your response


RB
Richard B.
Dowagiac, MI
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Friendly
Service was fast
Nathan J. from Gurley Leep Hyundai responded on 07/24/2018

Thank you for your responseĀ 


PY
Pamela Y.
Mishawaka, IN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
I'm treated very respectful
Everyone is very nice and respectful
Nathan J. from Gurley Leep Hyundai responded on 07/27/2018

thank you for your response


RD
Ronald D.
Mishawaka, IN
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Great job!
AAA plus service as always!! Justin is very caring and professional each time we come in or call in for help. Keep up the great job, Justin!!
Nathan J. from Gurley Leep Hyundai responded on 07/27/2018

thank you for your response


Verified Customer
Granger, IN
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Had service
My car was serviced
Nathan J. from Gurley Leep Hyundai responded on 07/23/2018

Thank you for your responseĀ 


CW
Cory W.
Rochester, IN
2005 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018 Category: Service
Scheduled maintenance, prompt and on time, delivered expected service.
Professional, deliberate, and forthright. That's everything I ask in a service center. I've had too many experiences with other service centers where I've been over promised and under satisfied. I would highly recommend, I've been in customer service for over 25 years, and I'd rate these folks 5 star.
Nathan J. from Gurley Leep Hyundai responded on 07/23/2018

thank you for your response


PW
Patricia W.
Lansing, IL
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2018
Leaking oil after oil change
Found a very large oil leak on garage floor today. Went back to my local dealership to have checked out and found out that the Oil Drain Plug was loose and had been leaking oil since I had an oil change done at Gurley Leep Hyundai on July 3 while on vacation in the area. Also had to have another oil change to confirm that the Crusher Washer was installed correctly. Found out that Crush Washer was crushed too thin. Oil was very low and luckily no further damage was done to my car. Seeking refund for oil change performed.

I've had service done at this location in the past with no problems so hopefully someone was just having an off day that resulted in the problems I encountered.

WS
William S.
Mishawaka, IN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Service maintenance on my Hyundai
Always friendly and professional, quick service
Nathan J. from Gurley Leep Hyundai responded on 07/23/2018

thank you for your response