Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

838 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 3.81818/5Overall Rating 3.81818/5Overall Rating 3.81818/5rating 3.81818rating 3.81818
Original
Overall Rating 1.90909/5rating 1.90909rating 1.90909rating 1.90909rating 1.90909
91% Would Recommend
100% Business Response
Latest Review about 24 hours ago

Reviews


LF
Luis F.
South Bend, IN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Service on 2015 Genesis
Excellent service. Service agent was fabulous: courteous, attentive, responsive.

RG
Ronald G.
Plymouth, IN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Ron G
Nice lounge area, like working with Justin Neff
Nathan J. from Gurley Leep Hyundai responded on 12/12/2018

thank you for your response


Verified Customer
South Bend, IN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Steve was great
I've gone in several times recently for various needs and Steve has given great Customer service will consistent follow up. Fixes have been timely and well done. This is my go to place to keep my car in shape
Nathan J. from Gurley Leep Hyundai responded on 12/12/2018

thank you for your response


DA
Duane A.
Niles, MI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Great
Nice people
Nathan J. from Gurley Leep Hyundai responded on 12/12/2018

thank you for your response


Verified Customer
Mishawaka, IN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Good service!
I had a recall completed on the car. Service is always courteous.
I did need a ride back to my home - getting into the van always take too long (45 minutes to wait with a reminder about needing a ride). Otherwise, staff is good to work with.
Nathan J. from Gurley Leep Hyundai responded on 12/12/2018

thank you for your response


Verified Customer
South Bend, IN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Appeased
Hurley Leep was very gracious in addressing my concerns about the time of my service appointment and giving me feedback about it. Thanks for your quick response.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/04/2018 Category: Service
Service
Get specifics on time of service when you check in so you don’t wait all day for your car to be picked up.
Nathan J. from Gurley Leep Hyundai responded on 12/04/2018

feel free to contact me at 574-247-6323 to discuss concerns


JC
Julia C.
Warrington, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Excellent service
The service team was phenomenal. They communicated quickly and accurately. When they saw that my car needed more work than I expected, they worked extra hard to make sure that it would be done early enough for me to make it to a commitment I had that morning.
Nathan J. from Gurley Leep Hyundai responded on 12/03/2018

thnak you for your response


Verified Customer
Walkerton, IN
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/27/2018 Category: Service
Poor follow thru on customer requests
Did perform requested inspection
Nathan J. from Gurley Leep Hyundai responded on 11/27/2018

feel free to contact me at 574-247-6323


RB
Roger B.
Edwardsburg, MI
2007 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2018 Category: Service
Good service
Very good service
Nathan J. from Gurley Leep Hyundai responded on 11/27/2018

thank you for your response


MH
Mary H.
South Bend, IN
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Pleasant and professional
The service staff is always pleasant, professional, and helpful. I trust when they tell me what needs to be done to my car.
Nathan J. from Gurley Leep Hyundai responded on 11/16/2018

THANK YOU FOR YOUR RESPONSE


TM
Thiola M.
South Bend, IN
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
The knowledge you have on my car
Good
Nathan J. from Gurley Leep Hyundai responded on 11/16/2018

THANK YOU FOR YOUR RESPONSE


TG
Thomas G.
Box Elder, SD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Courteous, Timely, Decent Scheduled Maintenance Service
Recently I needed an oil change for my 2017 Hyundai Tucson and was pleased with professional, timely, and fair priced service (I provided oil/filter for
my vehicle)from Gurley Leep staff. They even complimentary washed my vehicle. Thanks!
Nathan J. from Gurley Leep Hyundai responded on 11/14/2018

thank you for your response


MD
Margo D.
South Bend, IN
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Best service ever
I have alway had my cars serviced at dealers. For the extra money I feel more confident to know I am getting trained service people that know how to deal with my problems. I have always had the best customer service with your company.. Thanking you to have great people to explain services received and a smile on their faces and their patience . Love the car washes..
Nathan J. from Gurley Leep Hyundai responded on 11/12/2018

 Thank you for your response


Verified Customer
South Bend, IN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Great service
Quick, reliable & professional service
Nathan J. from Gurley Leep Hyundai responded on 11/12/2018

 Thank you for your response


Verified Customer
Granger, IN
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Initial Service
Quick inspection and oil change while I waited. Very efficient!
Nathan J. from Gurley Leep Hyundai responded on 11/12/2018

Thank you for your response


Verified Customer
Osceola, IN
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Service
Scheduled service
Nathan J. from Gurley Leep Hyundai responded on 11/12/2018

Thank you for your response


PR
Pamela R.
Granger, IN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Service
I was able to get in very quickly and the service was performed in a timely manner.
Nathan J. from Gurley Leep Hyundai responded on 11/12/2018

Thank you for your response


JS
James S.
Granger, IN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Justin neff
S pleasure to go there
Nathan J. from Gurley Leep Hyundai responded on 11/12/2018

Thank you for your response


Verified Customer
Granger, IN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Happy customer
Great service!
Nathan J. from Gurley Leep Hyundai responded on 11/12/2018

Thank you for your response


JP
Jackie P.
Mishawaka, IN
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
The people
I feel the staff is trust worthy. They always do what they can to help you, and make you happy.
Nathan J. from Gurley Leep Hyundai responded on 11/12/2018

Thank you for your response