Hall Hyundai Chesapeake


Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5rating 4.39

1032 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.1428586/5Overall Rating 4.1428586/5Overall Rating 4.1428586/5Overall Rating 4.1428586/5rating 4.1428586
Original
Overall Rating 2.0857189/5Overall Rating 2.0857189/5rating 2.0857189rating 2.0857189rating 2.0857189
90% Would Recommend
100% Business Response
Latest Review about 23 hours ago
Verified Customer on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast"
I went for an oil change and was out of there in 20 minutes! Much better than last time I was there 6 months ago when It took a hour.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/21/2018 03:34 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/21/2018

Thank you for taking the time to submit a  five star rating!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Lillian G. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
My experience with Hyundai at the Western Branch location this past week left me with certainty, and surety that all issues will be resolved in a patient, and caring manner. All who were assigned to me allowed me to ask as many questions as needed for me to understand my needs to continue driving with the utmost of safety. I had an issue with the axles of my car, and the young lady that resolved the issue was so very thorough with details. Thanks also to Jerry.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 02:50 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/20/2018

Thank you for your 5 Star review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Alesia R. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I was in and out in no time."
Great Service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 01:43 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/20/2018

Thank you for taking the time to submit a five star review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Very quick and effective service and nice front desk staff
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 12:53 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/20/2018

Thank you for your five star review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Katherine G. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Service department "
Jerry in the service department is awesome
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 12:49 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/20/2018

Thank you for your five star review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I RECEIVED ACCEPTABLE SERVICE"
I got what I purchased. Nothing more to add.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/20/2018 06:23 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/20/2018

Thank you for taking the time to submit a review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Timothy D. on 02/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
Check engine light came on unexpectedly. They were able to fit me in that day. Jerry was very helpful and explained what was going on. Service was done quickly.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/18/2018 09:37 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/18/2018

Thank you for taking the time to submit a review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Brenda L. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service as always"
I have purchased/leased 4 vehicles from Hall Hyundai and have always had great service with this dealership. Everyone who works there is friendly and helpful. My service associate was Jerry and he is the best.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/17/2018 02:46 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/17/2018

Thank you for your five star rating and feedback! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
N/a
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/16/2018 06:24 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/16/2018

Thank you for taking the time to submit a review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Patricia N. on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Potter"
xyz
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 03:20 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/15/2018

Thank you for taking the time to submit a review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Monique K. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
I love how timely y'all are with answering to my needs.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 03:10 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/14/2018

Thank you for taking the time to submit a 5 Star review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service visit"
Excellent work & customer service.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:55 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/14/2018

Thank you for taking the time to submit a five star review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Rachel Meade S. ReScore Review on 02/19/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Faith in Hall Hyundai Restored"
After not being very happy with my recent transaction, Hall Hyundai Service Director, Olivia Richardson, reached out to me to discuss my concerns. I appreciate her showing the interest and letting me know that I am a valued customer. Sam in the Service Department should also be commended on the way he took ownership of my problem and went the extra mile to bring about a desired outcome. My faith has been restored.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 03:46 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor customer service"
Got the run around
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/12/2018 03:46 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/12/2018

I’m sorry to hear our service did not meet your expectations. I’m sorry I didn’t know to help you sooner. I will give you a follow up call to try to see if we can figure out where the breakdown was. We are committed to earning your satisfaction. I apologize for any oversight on our part and hope to move forward with you a satisfied customer. 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer focussed"
service time estimates typically on schedule. Calls to customer when work is completed appreciated.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/12/2018 09:34 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/12/2018

Thank you for taking the time to submit a review and leave your feedback!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great"
They did a great job. They were very friendly and finished my car in a timely manner.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/12/2018 01:59 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/12/2018

Thank you for taking the time to submit a review!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Katherine S. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Blue Link review "
Thanks for your expertise and assistance Steve Roundtree.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/08/2018 05:03 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/09/2018

Thank you for your five star rating!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Martha T. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Service techs are great. Helpful and courteous. Wish they could keep a record of customer preferences though. I do not like the windshield coating. It actually makes it harder to see in heavy rain. and If I don't tell them each time they apply it with the car wash.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/08/2018 02:42 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/09/2018

Thank you for taking the time to submit a review and leave your feedback!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Charles C. on 02/07/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent and expedient service."
Service was the best, but expensive.
Vehicle: 2002 Hyundai Xg350
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/07/2018 06:45 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/07/2018

Thank you for taking the time to submit a review! 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Verified Customer on 02/07/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"They do what I bring my car in and don’t force other services down my throat "
They are laid back and not pushy
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/07/2018 03:47 PM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/08/2018

Thank you for taking the time to submit a review and leave your feedback!

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
Rebecca G. on 02/07/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"oil change"
The only complaint I have is: I had an appt. and it still took 2 hrs. to do an oil change. I was expecting about an hour.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/07/2018 03:47 AM
Olivia R., SERVICE MANAGER at Hall Hyundai Chesapeake responded on 02/07/2018

Thank you for taking the time to submit a review and leave your feedback, as it is key to our success! I know it is no consolation for your time but I would like to extend my information if there is anything I might be able to do to earn your satisfaction. 

Olivia Richardson
Service Director
Hall Hyundai Chesapeake
757-966-7235
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