ReScore Reviews™ (8)
I'm sorry to read that your visit did not go as expected. We strive for a 5 star visit with all our customer and I apolgize we failed to deliver that. I will be in contact with you to see what I can do to help. Thank you
I'm sorry to hear your visit did not go well. We strive to make sure every customer is happy when leaving us. I'm sorry that we failed to deliver that. If I can help with anything related to this visit or future visits, please call me, Amy Parker at 252-331-7119. Thank you for your feedback and we do appreciate your business.
Thank you for your feedback and for speaking with me the other day. I would like to apologize again for your inconvenience. We would never intentionally keep you here longer then needed. Hopefully offering your next service for free helps for the inconvenience. I have left you another voice mail to discuss your concerns again. Please feel free to call me at you earliest convenience. 252-331-7119
Thank you for speaking with us today. We will recheck the vehicle on Wednesday and try and get this resolved. Thank you for your patience.
Thank you for taking the time to speak with me. As I explained yesterday, unfortunately we could not find any fault with the AM radio in your vehicle. We compared 2 other like vehicles on the same AM station and got the same static results. Other stations were able to be heard on the AM setting though. We want every customer to leave us feeling like they had a 5 star visit. I apologize that you feel we did not deliver the best service possible. We do appreciate your business and hope you have a great weekend.
I am sorry to hear that your visit did not go as expected with us. Unfortunately with only history codes in the system and no symptoms found, we can not proceed with any part replacement. We would never intentionally send you or your vehicle on the road with concerns. I am sorry that the vehicles concerns reoccurred, but glad to hear that the other dealer was able to verify the concerns. Again I apologize for your inconvenience.
Thank you for taking the time to speak with me today. I am sorry that you feel you were overcharged on the reqeusted maintenance you received on your vehicle. As I explained, we do offer many coupons and discounts on our website that can be used in the future. Please call me if I can be of any assistance in the future. 252-331-7119
I'm sorry to see that your visit with us did not go as expected. I do see that there was 2 recalls that we let you know about when bringing in your vehicle. Unfortunately those alone take a little under two hours to complete. I am sorry we were not able to meet your requested pick up time. We strive to make every visit a 5 star visit and again I apologize that we failed. If I can help with this matter, please feel free to call me, Amy Parker at 252-331-7719. Thank you and we do appreciate your business.
I am sorry to hear about your inconvenience on your visit here. We strive to make every customers visit the best possible. Unfortunatly our computers went down and we could not complete your factory recalls in a satisfactory time. We tried to communicate that information to you as soon as possible and offered a ride to local businesses while trying to fix problem. Again we are sorry for you inconvenience and hope you have a great week.
I am sorry to hear about your recent visit. I know we already have a refund in process for you on the tire rotation. But I would like to talk to you and apologize for your inconvenience. I have called and left you a message tonight. Please give me a call when you have a minute, so I can try and resolve your concerns. Thank you and we do appreciate your business! Amy Parker 252-331-7119
I'm sorry to hear your visit with us didn't go well. The technician was still working on your vehicle when you came in. The diagnosis was completed and he was working on your estimate for repairs. We strive to make every customers service visits go well and I apologize that we fell short. I would love to speak with you to try and help with your concerns. Please feel free to call me if I can help. Amy Parker 252-331-7119. I hope you have a great weekend.
I am sorry you had a bad experience visiting our service department. I would like to talk to you about your visit and see if there is anything I can help with. I will be calling you today. We strive to make sure all of all customers leave happy. If I miss you when I call today, you can reach me at 252-331-7119. Thank you, Amy Parker
Thank you for taking the time to speak with me today. I will be assisting with part of the diagnoisis as we discussed. You will recieve a refund check in the mail soon. Please let me if I can assist with anything in the future.
So sorry about your recent experience with us. I have left you a voicemail about your concerns. I would love to talk to you and give you more detailed information about the cause of your concerns. Please give me a call when you get a minute. We appreciate your business and never want you to leave unhappy.
Thank you. Amy Parker 331-7119
I don't know whether I should laugh or scream. I just paid $300 for nothing- COMPLETELY unacceptable. What is it going to take? You had the car for two months, and kept blaming GEICO for the delay. I WORK for GEICO. Surely you knew I'd be able to see everything that was done with the claim.
I expect a phone call immediately.
We are so sorry about the confusion with repairs on your vehicle. I appreciate you taking the time to speak with me about your concerns. As we discussed we will be taking care of your deductible for the repairs on the vehicle. Please accept our apologies for the miscommunication about what was to be completed. Thank you again and look forward to seeing you this week.