Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

(374 Reviews)

99% Would Recommend
Latest Review 3 days ago

Reviews


GG
Gary G.
Lynchburg, VA
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2019 Category: Service
Gary said this business's service is always good and they treat him good.
This review was collected via phone interview by Customer Research Inc.

BG
Bill G.
Forest, VA
Land Rover Discovery Series II
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Bill said the business was very easy, efficient and they also worked fast.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
New York, NY
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Joe said this business has great customer service. He said they're helpful. He said they give great advice. He said they have great service.
This review was collected via phone interview by Customer Research Inc.

JH
JEAN H.
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019
Stellar customer service
Stellar customer service from all staff. Problem correctly identified and four estimates were given based on costs of product. Wait time as expected. Waiting area clean and comfortable.

JT
John T.
Virginia
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
John said he is a first time customer and they do great work.
This review was collected via phone interview by Customer Research Inc.

MM
MARY M.
Concord, VA
Mercedes-Benz SLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019
repeat customer
Price for service and great customer service. They treat your vehicle with respect!

Verified Customer
Lynchburg, VA
Mercedes-Benz ML320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019
The people and the great work
Hammersley has great customer service first and foremost from easy appointment set up, driving me to work , communicating, and bringing my car to me at work all nice and clean
The work done is always superb and they make sure it's done right and fixed.

Verified Customer
Lynchburg, VA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019
Always great
This is a first class team that goes out of their way to make their customers happy. I’ve never had a bad experience here.

JL
John L.
Virginia
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
John said this business did a great job. He got an inspection sticker. They did it fast and did a good job. They put the sticker on straight. They have nice vehicles in their display room. They did an excellent job.
This review was collected via phone interview by Customer Research Inc.

DM
DONALD M.
Roxboro, NC
Mercedes-Benz E500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019
The employees and service
Awesome service,Thanks for all you do

TB
Tamisha B.
Virginia
Volvo S40
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/06/2019 Category: Service
Tamisha said she took her vehicle to this business and they replaced the starter. She paid for the repair, but she doesn't think that's what the problem was because she's still getting error messages and she believes it's an electrical issue. Her problem was not solved and it is doing the same thing it was before she brought it in for service.
This review was collected via phone interview by Customer Research Inc.
June B., Service Manager from Hammersley LLC responded on 11/08/2019

Tamisha, I'm sorry you are still having problems with your vehicle.  The vehicle was towed to us because it would not start, after checking the car and giving you an estimate for repairs we replaced the starter.  After replacing the starter the vehicle started fine and you were able to drive it off the lot.   When you called back and said there was some warning ligts on you were told we would be more than happy to check it for you at no additional cost.  An appointment was set up for you but you did not show up.   Please let us know when you would like to bring the car back for us to check. 

June Burns
Service Manager
(434)616-6243

RA
Robert A.
Lynchburg, VA
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Robert said they're just great. He then said they are quick, and efficient and the vehicle is clean when it's done. He said they are very reasonable, he's happy with them and they did a great job.
This review was collected via phone interview by Customer Research Inc.

BM
BILL M.
Madison Heights, VA
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019
Great service and knowledgeable staff
I trust no one else to service our vehicles. The staff at Hammersley are honest,polite and professional. We have known several of the staff since the early Hammersley dealership days and continue to ask for their service.

BD
Bo D.
Monroe, VA
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Bo said the business is a great outfit. He recommends them to anyone who has a vehicle.
This review was collected via phone interview by Customer Research Inc.

JS
Jerry S.
Forest, VA
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Jerry said he has been a customer for years and they are the best. He said they are exceptional.
This review was collected via phone interview by Customer Research Inc.

RG
Rusty G.
Virginia
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Rusty said that he liked the place, they got it done when they said it would be and did a good job.
This review was collected via phone interview by Customer Research Inc.

DG
DENNIS G.
Forest, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019
Above and beyond
There was a slight hesitation when I started by truck which seemed like a battery issue. The sharp technicians at Hammersley investigated and found deteriated electric connections in a junction box and crafted an excellent repair. Great job!

DM
DONALD M.
Roxboro, NC
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019
The staff
Awesome staff and great service

DG
DENNIS G.
Forest, VA
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019
Mercedes GLK
Fast, efficient and high quality service!

FS
Finis S.
Amherst, VA
Mercedes-Benz ML250
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2019 Category: Service
Finis said this business has very good service and they did exactly what they said. He was not happy that he had to go in for maintenance again, but said it needed to be done.
This review was collected via phone interview by Customer Research Inc.

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