Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

436 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
95% Business Response
Latest Review 5 days ago

Reviews


JD
Junie D.
Richmond, VA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Junie said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LC
Leroy C.
Mechanicsville, VA
Ford Cab
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Spoke with David. He said they did a good job.
This review was collected via phone interview by Customer Research Inc.

KJ
Kathleen J.
Aylett, VA
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Kathleen said the staff is trustworthy and honest.
This review was collected via phone interview by Customer Research Inc.

TR
TOM R.
Aylett, VA
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
EASY TO DO BUSINESS WITH
GREAT VALUE FOR YOUR MONEY

BE
Brian E.
Mechanicsville, VA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Brian said the staff was honest and did a good job.
This review was collected via phone interview by Customer Research Inc.

JH
JOHN H.
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Good people, Friendly, Great Service
Hanover Auto Repair is fair, friendly, and honest. Tommy & John will do their best to make every customer who walks through the door a return customer. Tommy has helped me for years. Thanks Guys

SF
Sonia F.
Mechanicsville, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Friendly,Great Prices
Once again the guys at Hanover Auto Repair were great. Came in ahead of my scheduled time for my inspection and oil change, but John was able to get me in and out quickly. Had coffee and watched some tv while waiting. Love the family atmosphere here.

KE
Ken E.
Mechanicsville, VA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Ken said he was in and out, and the staff didn't try to sell him anything he didn't need. They were good friendly people, he got what he needed, and had a good experience at the business.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 06/29/2018

Thanks Ken


BG
Bill G.
Mechanicsville, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
Friendly people - great service
Called and was able to make an appointment when I wanted. Just really nice guys and they have great mechanic skills. Not pushy, just informative and allow you to make your own decisions.
The Hanover A. from Hanover Auto Repair LLC responded on 06/19/2018

Thanks Bill


DH
daniel h.
Mechanicsville, VA
Dodge Magnum
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Quality workmanship, excellent customer service!
No matter the make or model, these guys know their stuff. The family-like attitudes only adds value. Thanks HAR!
The Hanover A. from Hanover Auto Repair LLC responded on 06/19/2018

Thanks Daniel


DL
Daniel L.
Virginia
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Daniel said the employees were friendly. They took care of the service he needed.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 06/13/2018

Thanks Daniel


MW
Mark W.
Richmond, VA
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Mark said he was impressed with the worked performed at the business and how quickly they got things done.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 06/13/2018

Thanks Mark we appreciate your business!!!


RF
Rhonda F.
Mechanicsville, VA
Cadillac DTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Rhonda said they are very good and honest.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 06/12/2018

Thanks Rhonda


TB
Timothy B.
Virginia
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Timothy said this a friendly family oriented business.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 06/12/2018

Thanks Timothy


HE
Heather E.
Virginia
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Heather said everything was done efficiently and in a timely manner.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 06/05/2018

THANKS HEATHER


CB
Craig B.
Virginia
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Craig said the employees were very up front. They showed him the repaired service parts.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 06/05/2018

THANKS CRAIG


GM
Gill M.
Mechanicsville, VA
Ford E-350 Super Duty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Spoke with Ellen. She said the staff did good work and they're honest.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 06/05/2018

THANKS ELLEN


MF
Mike F.
Mechanicsville, VA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Mike said the staff were super nice and he is very pleased with the service they provided.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 06/05/2018

THANKS MIKE


JS
Jewel S.
Mechanicsville, VA
Ford Transit Connect
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Jewel said she was very satisfied with the service and the tires.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 05/22/2018

THANKS JEWEL


JC
James C.
Mechanicsville, VA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
James said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
The Hanover A. from Hanover Auto Repair LLC responded on 05/18/2018

Thanks James


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