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Hansen Auto Body & Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(315 Reviews)
98
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
98
Net Promoter Score ®

Business Details

Categories
Contact
(203) 380-0200

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
1788 Barnum Avenue Stratford, CT 06614
Hansen Auto Body & Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(315 Reviews)

BQ
BRANDON Q.
Stratford, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2024
verified customerVerified Customer
0
Bad Customer Service
I went to Hansen Auto Body to repair my jeep, my parents recommended me to this shop. While Brian was nice, I wasn’t initially happy with the fix and brought to brian’s attention a dent that was clearly on the fairing they replaced and he paused for a while and gave me an excuse of why there was a dent on what they fixed which is different from what I was told when I brought the car back. I called Brian today with the insurance on the phone to talk about the fixes and he told me to bring the car in and that he would fix my issues if I was unhappy a part of his “customer satisfaction.”
I received a new fairing that was either damaged during the painting process or came in damaged from the order. While the color match looks great, the damage to the fairing and trim material that were ordered from the factory is unsatisfactory. Also, the paint job they did managed to get onto the black trim attached to the fairing in certain spots, when I brought my car back because I was unsatisfied Brian told me several times I need to get in touch with reality, that I didn’t know how difficult the taping on the crease of the fairing is, and that the insurance paid for “repairs and not restoration” and that if I wanted to be anal about it, they COULD fix the dent issue but the paint on the trim may look worse if they did. I asked Brian there was any way they could have done a better job taping to help with the paint and he told me “No” he also said I could go to ANY shop and would have the same result. I personally don’t want to give them my business going forward, Customer Unsatisfied.
He also deletes bad reviews it seems.
Service Coupons and Posts
🙌 Thank you for the awesome review! We're thrilled to hear that Brian took great care of you and your car. We appreciate your trust and look forward to serving you again soon! #CustomerSatisfaction #HansenAutoBody
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Thanks for the 5-star review, Eric! 🌟 We're thrilled to hear that we could ensure your truck's safety and surprise you with our service! Your kind words mean a lot! #CustomerSatisfaction #AutoCare
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Thanks for the kind words, Gregory! We're delighted you've had such positive experiences with us. 🚗💨 We're always here to keep you rolling smoothly! #CustomerAppreciation #HansenAutoBody
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🎉 We're thrilled to hear about your positive experience, Bill! 🚗 Thank you for choosing Hansen Auto Body & Automotive. Our team is dedicated to providing top-notch service at a reasonable price. #CustomerAppreciation #QualityService
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That's what we like to hear, Brian going above and beyond 🌟 Thanks for trusting us with your auto body needs. We're always striving for great results! #CustomerSatisfaction #AutoBodyExperts
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Hey there, Bonnie! 🚗 Thanks for the amazing review! We're thrilled that Brian could swiftly solve your issue. Safe travels ahead! #HappyCustomers #AutoCare
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Thanks for the ⭐⭐⭐⭐⭐ review, Edgardo! We're thrilled to hear you're happy with your Beetle repair. 🚗💥 Your support means the world to us! #HappyCustomers #HansenAutoBody
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Thanks for the kind words, John! We're thrilled to hear about your positive experiences with both our body shop and service department. Brian will be glad to know his updates made a difference! 🚗🔧 #CustomerSatisfaction #HansenAuto
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We're revved up by your 5-star review, Justine! ⭐ Thanks for trusting us with your vehicle. Your satisfaction fuels our engine! #Efficiency #CustomerSatisfaction 🚗
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🌟 We're thrilled to receive such high praise! Thank you for recognizing our commitment to honesty and excellent service. We're always here to go the extra mile for you! #CustomerAppreciation #AutoRepair
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Thanks for the 5 stars! We're thrilled to have made your car look brand new again. 🚗✨ At Hansen Auto Body & Automotive, we always strive for perfection! #CustomerSatisfaction #CarRestoration
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🌟🌟🌟🌟🌟 Thank you for the kind words! We're thrilled to hear you had a great experience with us. Your recommendation means a lot to us! #HansenAutoBody #Stratford 🚗
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🌟 Thank you for the amazing review! We're thrilled to hear that you had a great experience with Brian at Hansen Auto Body & Automotive. We look forward to serving you again in the future! #ExcellentService #StratfordAutoBody
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🌟 Thank you for the ⭐⭐⭐⭐⭐ review! We're glad we could quickly identify the issue with your truck and provide you with accurate information. Looking forward to your next visit! 👍🚗💨 #HansenAutoBody #Stratford #CustomerAppreciation
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