Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

93 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


EW
ERIC W.
Stratford, CT
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Top notch service
I have never had any problems with them Brian is thorough in all the work that he does.

LS
Linda S.
Shelton, CT
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Linda said everything went really well and she's very happy.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Orange, CT
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
John said there were no issues with the service. The staff did what he wanted and it worked out well.
This review was collected via phone interview by Customer Research Inc.

AF
Andy F.
Shelton, CT
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Andy said the business was friendly and very informative.
This review was collected via phone interview by Customer Research Inc.

JH
JACK H.
West Haven, CT
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
Prompt friendly fair
I have had regular service done there and I have dropped my car off at night and e-mailed Brian and received a response from him the next morning.

Verified Customer
Stratford, CT
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Honest, Dependable, No Baloney Servicing!
Hansen's is my first and only choice for service on my vehicle, whether it is regular maintenance, diagnosing an issue or auto body repair. When I schedule to bring in my car, Brian gives it his full, undivided attention and will always communicate what he finds or doesn't find to make sure I'm assured the car will perform the way it should.

AP
AMY P.
Rocky Point, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Very Pleased
I totally recommend Hansen’s. They were extremely pleasant and very informative. They got me right in and priced me very reasonable. I was recommended by someone and very happy I was.

CZ
Connie Z.
Milford, CT
Mazda 626
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Connie said the staff was friendly and trustworthy. The business did a good job and did not overcharge for the service.
This review was collected via phone interview by Customer Research Inc.

GB
George B.
Stratford, CT
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Spoke with Barbara. She said the business is very friendly and honest.
This review was collected via phone interview by Customer Research Inc.

DL
Diane L.
Milford, CT
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Spoke with Larry. He said he had a good experience with the staff.
This review was collected via phone interview by Customer Research Inc.

LA
Lawrence A.
Stratford, CT
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Lawrence said they do a very good job.
This review was collected via phone interview by Customer Research Inc.

RF
Russell F.
Stratford, CT
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Russell said the staff took care of everything, without hassle.
This review was collected via phone interview by Customer Research Inc.

CS
Carol S.
Stratford, CT
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Carol said the staff were professional and they did a good job. The staff have provided good service and they give her a ride home.
This review was collected via phone interview by Customer Research Inc.

MP
Mary P.
Connecticut
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Mary said the staff was very kind and informative.
This review was collected via phone interview by Customer Research Inc.

SO
Shame O.
Stratford, CT
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2017
Stay away from this shop
I entered this establishment for the first time ever with the hopes of finding the great customer service I have read about only to be greeted by a nasty old woman behind the counter that looked like she hasn't been shown what a brush or comb is. I asked for an estabate with FULL intentions of getting the work done regaurdless if the price.( I just wanted to find an honest repair / body shop)
I was greeted with the first words "( what year is that car)" and it would cost me $40.00 which I agreed to, then she said CASH ONLY.

What honest company that claims customer service is their number one priority only accepts cash? One that shown me their true colors right off the bat. A pure thief trying to hide money from their business. I can not thank you enough for showing me your true colors.

A warning to everyone.. Be careful of businesses that acceot all payment options, then only accept cash for certain services.
Shame on you Hanson!!!

BG
Barbara G.
Milford, CT
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2012 Category: Service
Barbara said the service was fine.
This review was collected via phone interview by Customer Research Inc.

WB
Wendy B.
Stratford, CT
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2012 Category: Service
Wendy said this was the best service she has ever had. She said this business had a personal touch and sent a card of thanks. She mentioned that she would absolutely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RG
RALPH G.
Stratford, CT
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2012
Friendly & Fair
Job, done well as always.

EP
Ed P.
CT
GMC Savana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2012 Category: Service
Ed commented Ryan is always courteous, follows up, and is true to his word. Ryan is down to earth. He says what he means and means what he says. Ed has done a lot of business with him for farm equipment over the last four or five years. Once, Ed asked for repairs but Ryan would not let Ed spend the money because the vehicle did not need new brake pads. Ed had a major accident once and Ryan told him repairs would be difficult, and that charges would come close to the same amount as a vehicle total, saving Ryan from a difficult situation. Ed stated he is simply a satisfied customer.
This review was collected via phone interview by Customer Research Inc.

RR
Richard R.
Stratford, CT
Saturn SL1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2012 Category: Service
Richard said he loves Brian, who has good mechanics, and he gets excellent service.
This review was collected via phone interview by Customer Research Inc.

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