Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

80 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


MP
Mary P.
Connecticut
Volkswagen Passat
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Mary said the staff was very kind and informative.
This review was collected via phone interview by Customer Research Inc.

SO
Shame O.
Stratford, CT
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2017
Stay away from this shop
I entered this establishment for the first time ever with the hopes of finding the great customer service I have read about only to be greeted by a nasty old woman behind the counter that looked like she hasn't been shown what a brush or comb is. I asked for an estabate with FULL intentions of getting the work done regaurdless if the price.( I just wanted to find an honest repair / body shop)
I was greeted with the first words "( what year is that car)" and it would cost me $40.00 which I agreed to, then she said CASH ONLY.

What honest company that claims customer service is their number one priority only accepts cash? One that shown me their true colors right off the bat. A pure thief trying to hide money from their business. I can not thank you enough for showing me your true colors.

A warning to everyone.. Be careful of businesses that acceot all payment options, then only accept cash for certain services.
Shame on you Hanson!!!

BG
Barbara G.
Milford, CT
Mazda CX-9
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2012 Category: Service
Barbara said the service was fine.
This review was collected via phone interview by Customer Research Inc.

WB
Wendy B.
Stratford, CT
Mercury Mountaineer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2012 Category: Service
Wendy said this was the best service she has ever had. She said this business had a personal touch and sent a card of thanks. She mentioned that she would absolutely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RG
RALPH G.
Stratford, CT
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2012
Friendly & Fair
Job, done well as always.

EP
Ed P.
CT
GMC Savana
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2012 Category: Service
Ed commented Ryan is always courteous, follows up, and is true to his word. Ryan is down to earth. He says what he means and means what he says. Ed has done a lot of business with him for farm equipment over the last four or five years. Once, Ed asked for repairs but Ryan would not let Ed spend the money because the vehicle did not need new brake pads. Ed had a major accident once and Ryan told him repairs would be difficult, and that charges would come close to the same amount as a vehicle total, saving Ryan from a difficult situation. Ed stated he is simply a satisfied customer.
This review was collected via phone interview by Customer Research Inc.

RR
Richard R.
Stratford, CT
Saturn SL1
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2012 Category: Service
Richard said he loves Brian, who has good mechanics, and he gets excellent service.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Stratford, CT
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2012 Category: Service
John said he was very happy with his service.
This review was collected via phone interview by Customer Research Inc.

NB
Nicole B.
Stratford, CT
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2012 Category: Service
Spoke with Robert. Robert said they did a good job and he has been using them for years.
This review was collected via phone interview by Customer Research Inc.

AL
Andy L.
East Haven, CT
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2012 Category: Service
Andy said they do great work and they explained everything.
This review was collected via phone interview by Customer Research Inc.

SM
Stanley M.
Stratford, CT
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2012 Category: Service
Spoke with Mary. She said her husband was very satisfied with his experience.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Stratford, CT
Volkswagen Passat
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2012 Category: Service
Jim said the business always gives him a price for the service and he is always charged the same. He mentioned he is very happy with the service he gets there and that is why he returns.
This review was collected via phone interview by Customer Research Inc.

MF
Michael F.
Stratford, CT
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2012 Category: Service
Michael said the business is very honest. They don't put anything in his vehicle that he doesn't need.
This review was collected via phone interview by Customer Research Inc.

BS
Bob S.
Stratford, CT
Jaguar X-Type
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2012 Category: Service
Bob said when he goes there to see Brian he always does the job right the first time.
This review was collected via phone interview by Customer Research Inc.

GH
Gina H.
Stratford, CT
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2012
customer service!!!
Great work. Great People.

EJ
Evelyn J.
Stratford, CT
Lexus ES 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2012 Category: Service
Evelyn said they're prompt and she's always totally satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

DF
Don F.
Stratford, CT
Volkswagen Passat
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2012 Category: Service
Don said he has used them for a few years and they're great.
This review was collected via phone interview by Customer Research Inc.

EW
ERIC W.
Stratford, CT
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2012
Top shelf service
Work was done on time and at a good price

CG
Cheryl G.
Stratford, CT
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2012 Category: Service
Cheryl said the business treated her fairly and they called her before any work was done. She always has good luck with them.
This review was collected via phone interview by Customer Research Inc.

RA
Rose A.
Stratford, CT
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2012 Category: Service
Rose said she was perfectly satisfied as always with the experience. She appreciated how friendly the staff was. The waiting room was very comfortable.
This review was collected via phone interview by Customer Research Inc.

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