ReScore Reviews™ (18)

ReScore
Overall Rating 3.4444456/5Overall Rating 3.4444456/5Overall Rating 3.4444456/5rating 3.4444456rating 3.4444456
Original
Overall Rating 2.27778/5Overall Rating 2.27778/5rating 2.27778rating 2.27778rating 2.27778
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Etien M. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Customer Service"
Great customer service. Better to make an appointment to get your car service faster.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/20/2017 06:48 PM
Roberta M. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellence all the way around"
The service advisor was efficient and courteous. The cost of the service was an excellent value.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/20/2017 04:37 PM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/20/2017

Roberta,

Thank you for taking the time to post a review. We appreciate your business and look forward to your next visit.


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Verified Customer on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another Excellent Experience"
We purchased our 2011 Genesis from Harbor Hyundai in Long Beach, CA, and have had it serviced by Harbor exclusively since 2011. Every visit and all the work done at this dealership has been excellent - quality of service, attitude, customer care, scheduling, and value are all at the highest level.
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/20/2017 11:26 AM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/20/2017

Paul,

Thank you for taking the time to post a review. We appreciate your business and look forward to your next visit.


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Kellie M. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesomely Service "
Thank you Jake for your amazing customer service.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 11/20/2017 10:31 AM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/20/2017

Kellie,

Thank you for your kind words. Reviews like yours help us make sure that we're meeting the needs of our customers. We look forward to your next visit!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Verified Customer on 11/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"friendly and caring---great car wash"
check in and out slow
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/19/2017 08:58 PM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/20/2017

Anonymous,

Thank you for taking the time to post a review. We look forward to your next visit and earning a 5 star out of 5 star!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Melville H. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Courteous. efficient service and a car wash to boot. I drive out of my way to go to Harbor Hyundai.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/19/2017 04:31 PM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/20/2017

Melville,

Thank you for your kind words. Reviews like yours help us make sure that we're meeting the needs of our customers. We look forward to your next visit!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Brian D. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personable and upfront honesty"
Recently had a disappointing experience with another local Hyundai dealership. Harbor restored my trust in the brand by being truthful and conmunucating with me. Wished i had made my purchase here. Will be giving my business to Harbor from now on.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/19/2017 08:34 AM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/20/2017

Brian,

Thank you for such a wonderful review! We strive each and every day to provide our guests with professional, efficient and friendly service. We are happy to know that your visit reflects that! We appreciate your business and hope to have the opportunity to serve your automotive needs for many more years to come!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Norah M. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Execellent service."
Very proffessional and knowledgeable staff and they even checked for any recalls. Top notch service all round.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/18/2017 12:25 PM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/20/2017

Norah,

Thank you so much for taking the time to leave us such a great review, we really appreciate your feedback! We're so glad to hear that you feel we are able to meet your expectations. Thank you for choosing Harbor Hyundai for all your service needs. We look forward to your next service visit.


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Cindy R. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jake & Esteban Always Awesome and Respectful"
My experiences at Harbor Hyundai with the service advisor, Esteban and Jake have been great. Always upfront with me and explains to what the problem is respectfully. Since my Hyundai is up there is age and has approx. 185K which is good considering the age, it has been in to Jake within months of each other. I've had a very big ticket item be replaced. Jake took the time to explain to me and show me what was happening. Hyundai does great work! I've bad mechanics work on my vehicle and cost me more money to be fixed. The only think I have to say about Harbor Hyundai, not the service advisors, when a part is very late and the customer has a rental car, I believe the dealership needs to pickup the difference of the rental until the vehicle is ready. Rental vehicles are expensive. Twice the parts I have been waiting for did not come in when expected. That is a management issue, not a service advisor. As I said, Esteban and Jake are AWESOME!!
Vehicle: 2002 Hyundai Santa Fe
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/17/2017 01:21 PM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/17/2017

Cindy,

Thank you for taking the time to provide us with your feedback. I will be sure to forward your review to managment. We appreciate your business and look forward to your next visit.



Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
CASSANDRA N. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superb"
Always consistent
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/17/2017 08:34 AM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/17/2017

Cassandra,

Thank you so much for taking the time to leave us such a great review, we really appreciate your feedback! We're so glad to hear that you've felt our team has been able to continually meet your expectations! It is truly a blessing to have such a hard working team of professionals to consistently provide you with this value. Thank you for continually choosing Harbor Hyundai for all your service needs!



Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely and friendly "
Very satisfied
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/17/2017 07:01 AM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/17/2017

Anonymous,

Thank you for such a wonderful review! We strive each and every day to provide our guests with professional, efficient and friendly service. We are happy to know that your visit reflects that! We appreciate your business and hope to have the opportunity to serve your automotive needs for many more years to come!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good dealership"
....
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/16/2017 07:23 PM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/17/2017

Anonymous,

Thank you for taking the time to post a review. We appreciate your business and look forward to your next visit.


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Joan L. on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"New battery plus"
I was happy that my car could be serviced even though I was quite late to the appointment.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 05:27 PM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/17/2017

Joan,

Thank you so much for taking the time to fill out our survey and for giving us your feedback. Please know that we take these surveys and our customer’s feedback very serious and will make the appropriate changes to make sure this never happens again. We appreciate your business and look forward to your next visit.


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
James C. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent, On-Time Service"
Went in for oil and filter change as well as new wiper blades. Car was finished in just over an hour.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 05:19 PM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/17/2017

James,

Thank you for such a wonderful review! We strive each and every day to provide our guests with professional, efficient and friendly service. We are happy to know that your visit reflects that! We appreciate your business and hope to have the opportunity to serve your automotive needs for many more years to come!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Joyce K. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"review"
the experience was great. addressed all the problems. cleaned my care. Thank you
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/16/2017 03:00 PM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/16/2017

Joyce,

Thank you for such a wonderful review! We strive each and every day to provide our guests with professional, efficient and friendly service. We are happy to know that your visit reflects that! We appreciate your business and hope to have the opportunity to serve your automotive needs for many more years to come!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Chris S. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Better than the other Hyundai locations in the area."
I've been to Hyundai in Garden Grove, Cerritos, and Huntington Beach and didn't have the best experiences. I was happy with the service in Long Beach and the lack of long wait.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 10/21/2017
Service Type: Maintenance
Review Created: 11/15/2017 04:04 PM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/15/2017

Chris,

Thank you for taking the time to post a review. We appreciate your business and look forward to your next visit.


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
Excellent
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/15/2017 10:37 AM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/15/2017

Anonymous,

Thank you for your kind words. Reviews like yours help us make sure that we're meeting the needs of our customers. We look forward to your next visit!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
June W. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
great
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/14/2017 05:30 PM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/15/2017

June,

Thank you for your kind words. Reviews like yours help us make sure that we're meeting the needs of our customers. We look forward to your next visit!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Theodore A. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean, organized and friendly"
Service was excellent. Convenience and coffee while waiting. Enjpyable experience.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/14/2017 09:02 AM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/14/2017

Theodore,

Thank you for such a wonderful review! We strive each and every day to provide our guests with professional, efficient and friendly service. We are happy to know you enjoyed the waiting area amenities! We appreciate your business and hope to have the opportunity to serve your automotive needs for many more years to come!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jake always takes care of us."
Jake makes sure to go the extra distance when going through the vehicle. He understands the value of a good repair job, and always strives to save us money when he can.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 07:10 PM
Jessica R., Service Relationship Representative at Harbor Hyundai responded on 11/14/2017

Anonymous,

Thank you for your kind words. Reviews like yours help us make sure that we're meeting the needs of our customers.We are happy to know Jake has taken such great care of you. We look forward to your next visit!


Jessica Renteria
Service Relationship Representative
877-256-7105
jrenteria@harbor-hyundai.com
Displaying Review 1 - 20 of 1517 in total