Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

791 Reviews

ReScore Reviews™ (19)

ReScore
Overall Rating 4.2105268/5Overall Rating 4.2105268/5Overall Rating 4.2105268/5Overall Rating 4.2105268/5rating 4.2105268
Original
Overall Rating 2.4210495/5Overall Rating 2.4210495/5rating 2.4210495rating 2.4210495rating 2.4210495
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DB
Dorothy B.
Bridgewater, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
fast service
excellent service car was in and out with wonderful time frame
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/18/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

SW
Stephanie W.
Luray, VA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Great Service Every Time!
Service for scheduled maintenance (oil change and tire rotation) as well as a request to determine the source of a noise in the steering column when turning the steering wheel. The service tech was able to identify the source of the noise and make sure the proper part was ordered. Still very pleased with the service I receive every time at this dealership!
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/16/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

Verified Customer
Harrisonburg, VA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
out of town oil change and recall service
Requested 15K service and they determined that oil change was required. So, they saved me some money!
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/16/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

DT
Donna T.
Harrisonburg, VA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
The people
Awesome Service Department & Sales Assoc. Pat
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/16/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

Verified Customer
Waynesboro, VA
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Lacking in communication
Overall the service was okay. Was told I would get a call when it was done in 45 min. Didn’t get call after 2 hours. Service advisor seemed very socially awkward, maybe she was new?
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/12/2018

Thank you very much for the high score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again. She is new. 

Cory D. Owens
Service Manager
540-434-1361

JC
Jerry C.
Stanley, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Like the way we are treated with kindness
I like the way we where treated with kindness .
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/11/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

DC
Diane C.
Scottsville, VA
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Service is always great
We book service appointment ahead of time. When we get there car is always taken in within a few minutes. Service is great, everyone is very polite and helpful and car is always well cared for. Service waiting area is always clean and pleasant.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/11/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

PB
Paula B.
Staunton, VA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Never have to wait and they do a good job
Very good
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/09/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

Verified Customer
Harrisonburg, VA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Easy to schedule and prompt service.
I had my inspection updated for the next year. By the way, I use "J. Allen Brubaker" as my usual name.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/09/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

Verified Customer
Staunton, VA
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Great Services
They do what is need for your car and you're in and out pretty quick.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/09/2018

Thank you very much for the high score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

LT
Lavenia T.
Staunton, VA
2018 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Great people
I'm new. But each time I've been there they have treated me great. Never there more than an hour. They treat you good.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/09/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

Verified Customer
Harrisonburg, VA
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
GOOD WORK
My service went well.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/09/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

PD
Peter D.
Bridgewater, VA
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Great product, great service
Just 18,000 miles into my 2016 Hyundai Sonata and could not be happier. Especially this time of year when I get a FREE oil change and FREE state inspection at the same visit! When was the last time you can brag on your car dealer that your last maintenance visit cost you nothing! Do yourself a favor, give this dealer and the brand a test drive and serious consideration the next time you are in the market for a new/used car.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/05/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

NM
Neil M.
Harrisonburg, VA
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Outstanding Service
As always Harrisonburg Hyundai provides wonderful service!
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/05/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

SK
Sue K.
Stanley, VA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Best service ever!!!
I will always be a Hyundia customer. They have the best service all around .
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/05/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

RC
Robert C.
Bridgewater, VA
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Rob C
They take care of you
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/03/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

Verified Customer
Harrisonburg, VA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/02/2018 Category: Service
Poor Follow-Up
Find another place to have your Hyundai serviced
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/04/2018

I'm sorry you felt like you were not serviced upon arrival. The reason it took so long was the fact that we were on the phone with Hyundai Cooperate and with the dealership you purchased the car from, trying to resolve the situation for you. Neither was able to confirm you had a maintance contract and that the one you spoke of had indeed been cancled by the selling dealer. We exhausted all our efforts to repair the situation and were just not able to help. Thank you for your feedback.

Cory D. Owens
Service Manager
540-434-1361

Verified Customer
Basye, VA
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Great Service
Just keep working as hard as you do.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/02/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361

Verified Customer
Harrisonburg, VA
2013 Hyundai Genesis Co
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/01/2018 Category: Service
not as advertised
just like most businesses there is hype about how awesome they are but in reality they build customers expectations too high.
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/01/2018

Thank you for the survey. We strive to get perfect scores as often as we can. I'm sorry we didn't exceed expectations on your recent visit. With it being a windshield problem, I do have to sublet that work out to another local company to perform the repairs. I hope its not something they did or said that affected the score on the survey. Please let me know if you ever need anything and thank you again for the business and the feedback. 

Cory D. Owens
Service Manager
540-434-1361

HA
Hannah A.
Fulks Run, VA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018 Category: Service
Great!
Always top notch service!
Cory D O., Service Manager from Harrisonburg Hyundai responded on 10/01/2018

Thank you very much for the perfect score on your recent survey. We really do appreciate that as well as your business. Please let us know if you ever need anything and thank you again.

Cory D. Owens
Service Manager
540-434-1361