Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

493 Reviews

96% Would Recommend
Latest Review about 2 months ago

Reviews


MS
Melissa S.
Leander, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/31/2018
Poor paint quality
I’m normally not the type of consumer compelled to write reviews, but this particular incident warrants one. I want other potential customers to be fully aware of what Heritage Body and Frame guarantee on their body work really is, and the durability of their work.
We took our brand new Honda Pilot to Heritage for repairs and paint to be done to the rear door panel and rear quarter panel.
A few days after getting the car back (which initially looked wonderful) we noticed the paint chipping off in a small circle in the middle of the door. We took the car back, since the work was “guaranteed for life.”
We were politely greeted by the manager who inspected the vehicle in the midday sun, and couldn’t tell why it was chipping so brought the car into the shop and under those lights “discovered” a small dent in the area. He stated that there must have been something that made contact with the vehicle to cause the chipping, so it was not covered. Despite his enthusiastic attempts and light bending antics to convince me, there was no dent or scratching of any kind so we were pretty confident it was a defect in the application or quality of the paint they applied.
They agreed completely that this chip would not have happened had the car not recently been painted, because it is apparently very susceptible to damage while “not completely cured”.
They gave us a quote for 670 dollars to repair a paint chip the diameter of a pea, which again had no dent. They additionally stated that the chip would likely grow in size if we didn’t let them repair it. When we reached out a second time to voice our concerns, they suggested we bring it back for their supervisor to review it, but it was just the same guy wasting our time trying desperately to convince us that there was a dent so we wouldn’t give them a negative review.
Their promise is to return your vehicle to you in perfect condition “as if it never happened.” We don’t feel it’s feasible to assume nothing will ever touch the paint on a car, and that every “contact will create a chip”, and since this is a repaired area that fragility is supposed to be acceptable.
We think initially their work looked great, but if you are in the market for body work, be aware that their paint jobs are apparently more susceptible to paint chipping when they otherwise would not and that their lifetime guarantee is just an empty marketing ploy.

MS
Melissa S.
Leander, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/31/2018
Poor paint quality
I’m normally not the type of consumer compelled to write reviews, but this particular incident warrants one. I want other potential customers to be fully aware of what Heritage Body and Frame guarantee on their body work really is, and the durability of their work.
We took our brand new Honda Pilot to Heritage for repairs and paint to be done to the rear door panel and rear quarter panel.
A few days after getting the car back (which initially looked wonderful) we noticed the paint chipping off in a small circle in the middle of the door. We took the car back, since the work was “guaranteed for life.”
We were politely greeted by the manager who inspected the vehicle in the midday sun, and couldn’t tell why it was chipping so brought the car into the shop and under those lights “discovered” a small dent in the area. He stated that there must have been something that made contact with the vehicle to cause the chipping, so it was not covered. Despite his enthusiastic attempts and light bending antics to convince me, there was no dent or scratching of any kind so we were pretty confident it was a defect in the application or quality of the paint they applied.
They agreed completely that this chip would not have happened had the car not recently been painted, because it is apparently very susceptible to damage while “not completely cured”.
They gave us a quote for 670 dollars to repair a paint chip the diameter of a pea, which again had no dent. They additionally stated that the chip would likely grow in size if we didn’t let them repair it. When we reached out a second time to voice our concerns, they suggested we bring it back for their supervisor to review it, but it was just the same guy wasting our time trying desperately to convince us that there was a dent so we wouldn’t give them a negative review.
Their promise is to return your vehicle to you in perfect condition “as if it never happened.” We don’t feel it’s feasible to assume nothing will ever touch the paint on a car, and that every “contact will create a chip”, and since this is a repaired area that fragility is supposed to be acceptable.
We think initially their work looked great, but if you are in the market for body work, be aware that their paint jobs are apparently more susceptible to paint chipping when they otherwise would not and that their lifetime guarantee is just an empty marketing ploy.

KR
Kaye R.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2017 Category: Collision
Kaye said her experience with this business was very good. They did an excellent job and bent over backwards trying to get her vehicle back to her.
This review was collected via phone interview by Customer Research Inc.

MW
Mark W.
Texas
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2017 Category: Collision
Mark said the employees and the repair were great. However, their follow up was not what he expected. They originally told him it would take a week for his vehicle to be ready, but it was delayed by 3 weeks. They told him it was delayed due to the insurance company but when he spoke with the insurance company, they told him the delay was a result of parts. He was given multiple reasons for the delay and he is unsure which one it actually was. He had to contact them to figure out when his vehicle would be ready.
This review was collected via phone interview by Customer Research Inc.

BG
Brett G.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2017 Category: Collision
Brett said the business did everything he asked them to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CT
Cameron T.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2017 Category: Collision
Cameron said they did phenomenal work and they were very time efficient. They were great and he will use them again.
This review was collected via phone interview by Customer Research Inc.

AH
Anne H.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2017 Category: Collision
Anne said she liked this business. There was one person that was rude to her at the time of pick up.
This review was collected via phone interview by Customer Research Inc.

SH
Shatia H.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2017 Category: Collision
Shatia said she was recommended by the insurance facility and she also chose this business because of the location.
This review was collected via phone interview by Customer Research Inc.

AA
Ashley A.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017 Category: Collision
Ashley said the repairs were great.
This review was collected via phone interview by Customer Research Inc.

GP
Gabriela P.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2017 Category: Collision
Gabriela said the staff were pleasant and they kept her updated. She was very satisfied. She found them online.
This review was collected via phone interview by Customer Research Inc.

CC
Crystal C.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2017 Category: Collision
Crystal said they kept her well informed throughout the process and that was very helpful. Her vehicle was a week late due to additional work that was found.
This review was collected via phone interview by Customer Research Inc.

JD
Jose D.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2017 Category: Collision
Jose said his overall experience was good. The business did all of the work.
This review was collected via phone interview by Customer Research Inc.

KF
Kaitlin F.
Texas
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/29/2016 Category: Collision
Kaitlin said her passenger headlight has popped out. This business was running a little behind but it was okay with her. It took about a week or two longer because they were really backed up. She found out about this business through Yelp. This business provides excellent customer service. They were friendly with her and they kept her updated.
This review was collected via phone interview by Customer Research Inc.

MJ
Michael J.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2016 Category: Collision
Michael said the service received at this business went as planned. He said his fleet company chose this business for him.
This review was collected via phone interview by Customer Research Inc.

TR
Tim R.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2016 Category: Collision
Tim said it was excellent service.
This review was collected via phone interview by Customer Research Inc.

AN
Andrew N.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2016 Category: Collision
Andrew said they went above and beyond to help him. Since he was paying out of pocket and it was not a big job, they worked with him to keep the cost as low as possible. He said he had taken the vehicle to another business for an estimate. The other facility told him to go away and that it was not worth their time. He came to this facility because they were very helpful and more than willing to do the work.
This review was collected via phone interview by Customer Research Inc.

GA
Gregory A.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2016 Category: Collision
Gregory said this business was amazing and the employees kept him well informed on the status of his vehicle.
This review was collected via phone interview by Customer Research Inc.

RV
Ron V.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2016 Category: Collision
Ron said this business was professional and they did a good job on the repair.
This review was collected via phone interview by Customer Research Inc.

MW
Matt W.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2016 Category: Collision
Matt said this business performed exceptional work.
This review was collected via phone interview by Customer Research Inc.

MN
Mitch N.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2016 Category: Collision
Mitch said everything was very professional.
This review was collected via phone interview by Customer Research Inc.

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