Heritage Hyundai Towson


Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

1999 Reviews

ReScore Reviews™ (76)

ReScore
Overall Rating 4.3552633/5Overall Rating 4.3552633/5Overall Rating 4.3552633/5Overall Rating 4.3552633/5rating 4.3552633
Original
Overall Rating 2.42105/5Overall Rating 2.42105/5rating 2.42105rating 2.42105rating 2.42105
91% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Verified Customer on 02/21/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service"
The service I received was pretty good.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/21/2018 09:27 AM
Laura D. at Heritage Hyundai Towson responded on 02/21/2018

Good afternoon! Thank you so much for your kind comments. Heritage Hyundai Towson is pleased to hear that your service experience with us was a great one!  We welcome you to stay in touch and please feel free to contact us with any further service needs.   Thank you again for the highly praised review.

Lasandra J. ReScore Review on 02/21/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Inspection"
I own 2 hyundai vehicles & a Sonata & a Sante Fe, my Sante Fe is my fav vehicle of the 2. Took the Sante Fe in for recall inspections to Towson Hyundai on Feb. 16. Since expressin my concerns , since that time Hyundai has been very attentive & responsive to my concerns and is working diligently to resolve my concerns. They are restoring my faith & I will return for future visits & maintenance on my vehicles.
Thank you so much !
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 06:40 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Recall Inspection"
Went in for a recall Inspection. Other items identified that need repairs. I purchased keep an in April 2017, only 10-12k miles, bit already need brakes replaced?
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 06:40 PM
9f2ac68c9d22ec4edc91e199728d5f32?s=28
PATRICIA W. at Heritage Hyundai Towson responded on 02/21/2018

Hello Casandra,
Thanks for the opportunity to speak with you. 
Please see attached rescore per our conversation. 
Patti

Thomas T. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Easy appointment scheduling on line. Dropped car off and shuttle ride to work was initiated immediately. Timely call when Work finished and pickup only took 10 minutes.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 04:21 PM
Laura D. at Heritage Hyundai Towson responded on 02/21/2018

Good morning, Thomas! Heritage Hyundai Towson would like to personally thank you for taking the time to write this extremely positive review.  We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you Thomas and be sure to visit us soon!

Jose L. on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Costumet"
It was grreat
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 03:29 PM
Laura D. at Heritage Hyundai Towson responded on 02/21/2018

Greetings Jose! Thank you for stopping by Heritage Hyundai Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent and great service.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 12:53 PM
Laura D. at Heritage Hyundai Towson responded on 02/21/2018

Thank you for your encouraging review of Heritage Hyundai Towson.  We are particularly grateful for any positive feedback, but a response like yours truly motivates the team.  Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction.  If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Hyundai Towson.

 

 

Stephanie L. on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good experience."
Good experience.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 11:54 AM
Laura D. at Heritage Hyundai Towson responded on 02/21/2018

Good morning, Stephaine! In response to your review, I want to take the time to thank you for praising Heritage Hyundai Towson.  We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction.  We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs.  Thank you again Stephanie and be sure to stop by soon!

William W. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good, fast service!"
Took in for routine oil change. Greeted and checked in promptly! Service took a little over an hour. Checked out quickly!
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 11:33 AM
Laura D. at Heritage Hyundai Towson responded on 02/21/2018

Good morning, William! Heritage Hyundai Towson would like to personally thank you for taking the time to write this extremely positive review.  We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you William, and be sure to visit us soon!

Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT SERVICE!"
LATOYA WAS AWESOME! SHE HELPED ME WITH EVERYTHING I NEEDED AND THEN SOME!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 11:20 AM
Laura D. at Heritage Hyundai Towson responded on 02/21/2018

Greetings! Thank you for stopping by Hertiage Hyundai Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

Helen C. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Love the additional pick up service. Thanks it was Perfect we could both care in at the same time.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/18/2018 08:58 PM
Laura D. at Heritage Hyundai Towson responded on 02/19/2018

Hello Helen! Thank you for stopping in at Heritage Hyundai Towson and for writing such a positive review. We love hearing from all of our customers, but a response like yours truly brightens our day. Please consider Heritage Hyundai Towson for all of your vehicle needs, as we would love to work with you again soon!  

William B. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Diana was awesome and she went above and beyond!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 03:24 PM
Laura D. at Heritage Hyundai Towson responded on 02/19/2018

Greetings William!  Thank you for stopping by Heritage Hyundai Towson.  We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team.  We hope to see you soon!

Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good"
Good
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 01:04 PM
Laura D. at Heritage Hyundai Towson responded on 02/19/2018

Good morning! Heritage Hyundai Towson would like to personally thank you for taking the time to write this extremely positive review.  We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials.  Thank you and be sure to visit us soon!

Michael W. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
The service was exceptional!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/16/2018 08:57 AM
Laura D. at Heritage Hyundai Towson responded on 02/16/2018

Greetings Michael!  Thank you for stopping by Heritage Hyundai Towson.  We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback.  Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

Nancy C. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice job"
Had routine service on my Hyundai Sonata and everything went well. Jon was even able to find me a discount so the bill was less then estimated. Always happy to spend LESS money!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/15/2018 07:00 AM
Laura D. at Heritage Hyundai Towson responded on 02/16/2018

Thanks for the positive feedback Nancy!  It was our pleasure servicing your Hyundai and we would be happy to help with any future vehicle needs.  We encourage you to ‘Like’ us on Facebook to stay abreast of news and monthly service specials as it would be great to see you again soon.  Heritage Hyundai Towson would like to genuinely thank you for taking your time to share your experiences with us.  Happy driving!

Lurline K. on 02/14/2018
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Bring back the previous service advisor "
The previous service advisors knew what they were doing and had rapport with the customer. Big mistake letting them go.
Vehicle: 2015 Hyundai Elantra Gt
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/14/2018 12:02 PM
Alison T. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous"
Heritage Hyundai’s staff has always been extremely knowledgeable, professional, and courteous with me. My service provider (Deanna?), the cashier, even the gentleman that vacuums the car, everyone does their part with a smile on their face. I especially appreciate that Heritage Hyundai is courteous with my time. I’ve never waited more than 90 minutes for any service, even ones they’ve told me would run about 2 hours or more because they were especially busy. It’s nice to know what to expect; and I’ve grown to expect excellent service from Heritage because I’ve always received it. Thank you!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/14/2018 07:06 AM
Laura D. at Heritage Hyundai Towson responded on 02/16/2018

Thank you Alison for taking the time to review us! Heritage Hyundai Towson strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one.  Your response is exemplary of why good customer service is an integral part of a company’s success.  Thank you again for the wonderful feedback Alison.

Rashad S. on 02/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convenience to the Towson area stores and restaurants, and usually reasonable wait times"
Nice clean place, however better communication regarding the condition of the vehicle, and technician findings would be great, and it's very necessary.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/14/2018 06:19 AM
Laura D. at Heritage Hyundai Towson responded on 02/16/2018

Thank you Rashad for taking the time to send us a positive review. We love that you had a memorable experience here at Heritage Hyundai Towson and we sincerely appreciate you sharing your experience with us. We would love to welcome you back for any future purchase/service needs, as we are always here to help! Thank you again and we hope you have a great day.

Yvette J. ReScore Review on 02/15/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you "
Thank you for reaching out to me on yesterday. I really appreciated the extra attention you gave to this matter.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 01:14 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service Rep was not honest."
Please earlier comment. Thank you
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 01:14 PM
9f2ac68c9d22ec4edc91e199728d5f32?s=28
PATRICIA W. at Heritage Hyundai Towson responded on 02/14/2018

Please see attached rescore per our conversation.
Thanks
Patti

Joanna L. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love it"
This is a very friendly and professional service center. I have always been treated great and they even took me in without an appointment which I know can be annoying. Thank you so much!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/13/2018 11:21 AM
Laura D. at Heritage Hyundai Towson responded on 02/16/2018

Hello Joanna! Thank you for stopping in at Heritage Hyundai Towson and for writing such a positive review. We love hearing from all of our customers, but a response like yours truly brightens our day. Please consider Heritage Hyundai Towson for all of your vehicle needs, as we would love to work with you again soon!  

Daniel F. on 02/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Thank you - "
Well done
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/13/2018 11:20 AM
Laura D. at Heritage Hyundai Towson responded on 02/16/2018

Greetings Daniel!  Thank you for stopping by Heritage Hyundai Towson.  We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team.  We hope to see you soon!

Arnold S. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It attended to problem and did so rather quickly"
I was happier than I have been.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 11:10 AM
Laura D. at Heritage Hyundai Towson responded on 02/16/2018

Good afternoon Arnold! Thank you so much for your kind comments. Heritage Hyundai Towson is pleased to hear that your service experience with us was a great one!  We welcome you to stay in touch and please feel free to contact us with any further service needs.   Thank you again Arnold for the highly praised review.

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