Heritage Hyundai Towson


Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

2164 Reviews

ReScore Reviews™ (92)

ReScore
Overall Rating 4.3913045/5Overall Rating 4.3913045/5Overall Rating 4.3913045/5Overall Rating 4.3913045/5rating 4.3913045
Original
Overall Rating 2.4130421/5Overall Rating 2.4130421/5rating 2.4130421rating 2.4130421rating 2.4130421
90% Would Recommend
100% Business Response
Latest Review 36 minutes ago
Sara A. on 04/23/2018
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"Good service "
The service finished on time. So I am really happy
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/23/2018 01:14 PM
Verified Customer on 04/22/2018
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"Great Service"
Very easy to drop off car the night before. Car was ready on time the next day. Very easy process.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/22/2018 01:08 AM
Marilyn J. on 04/21/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Performance/Pricing "
Efficient even though I know I pay more at a dealership. Wish I didn't.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/21/2018 08:02 AM
Ella J. on 04/21/2018
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"Helpful"
Hyundai of Towson staff were frendly and very helpful.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/21/2018 06:30 AM
Ciara K. on 04/20/2018
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"Great Service"
Each time I come for vehicle services I am met promptly with excellent customer service from start to finish. Even when I purchased me SUV from here. Most likely to buy from them again in the future and will continue to come for services.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/20/2018 05:56 PM
Laura D. at Heritage Hyundai Towson responded on 04/23/2018

Good morning Ciara.  In response to your review, I want to take the time to thank you for praising Heritage Hyundai Towson.  We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction.  We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs.  Thank you again Ciara and be sure to stop by soon!

Jerome S. on 04/20/2018
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"Service"
Fast and friendly service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/20/2018 06:10 AM
Laura D. at Heritage Hyundai Towson responded on 04/20/2018

Good morning, Jerome! Heritage Hyundai Towson would like to personally thank you for taking the time to write this extremely positive review.  We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you Jerome, and be sure to visit us soon!

Lorenzo S. on 04/20/2018
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"Friendly, clean and helpful "
Friendly, clean and helpful
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/20/2018 05:33 AM
Laura D. at Heritage Hyundai Towson responded on 04/20/2018

Good morning, Lorenzo.  In response to your review, I want to take the time to thank you for praising our dealership. Heritage Hyundai Towson works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services.  Thank you again Lorenzo and have a great day!

Verified Customer on 04/19/2018
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"Got my vehicle back to normal"
I went to get my vehicle serviced done at a different place and they messed up and came to heritage and they undid what the other place did , my vehicle is running excellent
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/19/2018 12:45 PM
Laura D. at Heritage Hyundai Towson responded on 04/20/2018

Greetings! Thank you for stopping by Heritage Hyundai Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good visit"
communicated well, addressed my concerns.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 10:33 AM
Jennifer G. on 04/18/2018
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"Customer service "
The customer service I received was awesome. Deanna Parks was wonderful. Everyone was so friendly and my car was completely done within a good time frame.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 05:57 PM
Keith S. on 04/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Sonata Service"
Good experience. Will definitely Return.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/18/2018 01:26 PM
Laura D. at Heritage Hyundai Towson responded on 04/23/2018

Good morning Keith! Heritage Hyundai Towson would like to personally thank you for taking the time to write this extremely positive review.  We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials.  Thank you Keith, and be sure to visit us soon!

Verified Customer on 04/18/2018
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"Satisfied customer"
Professional service each time I visit
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 11:20 AM
Laura D. at Heritage Hyundai Towson responded on 04/23/2018

Good morning. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Hyundai Towson works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback.  Please don’t hesitate to call or stop in anytime should you need any further services.  Thank you again and have a great day!

Verified Customer on 04/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Dealer"
I’ve been to a few in the area and this one so far has been given the best service. Location is convenient and there’s always been a shuttle waiting when I get there to take me to work and on time pick up.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/18/2018 08:44 AM
Laura D. at Heritage Hyundai Towson responded on 04/18/2018

Greetings! Thank you for stopping by Heritage Hyundai Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Friendly people
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/18/2018 05:29 AM
Laura D. at Heritage Hyundai Towson responded on 04/18/2018

Greetings! Thank you for stopping by Heritage Hyundai Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

Lawrence J. on 04/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First Service of my Santa Fe"
My first service to my new Santa Fe went about as I anticipated. I was early to my appointment time of 7:00 am and I wasn't sure about how they handled late night drop off. They walked me through the process so next time I can simple leave my car and not wait for them to open. It's still unclear as to what "complimentary service" means for my future service. This first visit WAS complimentary but I haven't heard from and email I sent the service department. Anyway, as stated, this service went well and I will use Heritage for future service.
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/18/2018 04:21 AM
Laura D. at Heritage Hyundai Towson responded on 04/18/2018

Greetings Lawrence! Thank you for stopping by Heritage Hyundai Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

Verified Customer on 04/17/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"ITS A PITY MECHANICS DONT TAKE BETTER CARE OF YOUR CAR"
My car has several grease marks on it and blemishes that were not there when the car went in. It's a new car so I definitely know every mark on it. Train your people to respect others property. I do not feel I can recommend the dealership to anyone at this time, as the service on the car after you have brought it, is all that matters.
I am going to remain anonymous on this review because the future services on my car may not be done correctly and I may end up with more scratches and blemishes on my car...and the Towson, MD dealership cannot assure me that it is not going to happen.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 05:29 PM
MATT G., Service Manager at Heritage Hyundai Towson responded on 04/18/2018

We have tried to reach you to discuss your recent service.  Please contact myself or Lataya as soon as possible so we can resolve your concerns.

Matt Grubb
Heritage Hyundai Service Manager
(443)846-0815
mgrubb@mileone.com
Chuck T. on 04/17/2018
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"Best service I ever had at a dealer!"
Service manger Matt Grubb went above and beyond to make sure I the customer was completely satisfied. The service advisers and all the staff where top notch!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 03:58 PM
Jules C. on 04/17/2018
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"Professional, efficient, timely"
I arrived early for my appointment but was taken care of immediately. Was told the effort would take about 1 1/2 hrs. I mentioned that I was pressed for time and amazingly the work was completed in 1/2 hr. That's what I call efficient!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 03:22 PM
Jim B. on 04/17/2018
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"prompt courteous attention to my needs"
Fast courteous service transportation to my home
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/17/2018 02:14 PM
Josh O. on 04/17/2018
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"Getting Better"
Heritage Hyundai is getting better. The people are fantastic and really want to help. I appreciate the lengths they went to to correct the previous issues.

Good work
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/17/2018 12:22 PM
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