Rain took care of me and she is absolutely the best ! Lmk everything up front. Fair prices
Recommended
JG
JAMES G.
Tennessee
2004 FORD RANGER
03/11/2021
Verified Customer
pleasant atmosphere, good service
pleasant atmosphere and good service
Recommended
Verified Customer
Tennessee
2008 CHEVROLET HHR
03/08/2021
Verified Customer
Problem found and fixed fast.
It was determined after the diagnostic test that I needed a new catalytic converter. They ordered the part within a few hours and had the new part put on not long after that. Halee was at the counter and communicated with me from start to finish. I didn't feel like I had to call and check on the part or my car. I was also impressed that the part was put on so fast by the mechanic(s) in the garage. The replacement made a difference. My car runs much better now.
Recommended
SM
SANDRA M.
Tennessee
2015 KIA SOUL
03/05/2021
Verified Customer
Professional and efficient
The key to 5 stars is the Service Manager. She is efficient, professional, helpful, and communicates very well. She made me feel especially well cared for, pretty amazing in a historical male chauvinist environment. Work on my car was efficient and well done. I definitely would go back again and recommend them to anyone.
Recommended
JB
Jeffrey B.
Mount Juliet, TN
02/23/2021
Spilled old oil all over my engine. I had to ask him to clean it up
He over filled my engine oil. Very rude and disrespectful.
Never again!!!
Not Recommended
SZ
SHERYL Z.
Tennessee
2018 MAZDA CX-5
02/21/2021
Verified Customer
Fast and so nice
All great I enjoy coming to this Midas location. Only issue this time was using Groupon for services.
Recommended
NA
NATILE A.
Tennessee
2008 ES 350
02/14/2021
Verified Customer
Do I get some money back?
Ended up being charged $76 for $49 advertisement
Recommended
JB
JEFF B.
Tennessee
2011 AUDI A6
02/13/2021
Verified Customer
Very poor work at Hermitage Tn
A simple oil change was the task at hand for the mechanic. I even brought my own oil and filter. He spilled oil all over my engine and when I asked him to clean it off to my complete amazement he was very disrespectful. He over filled the oil by almost a quart. Overfilling the oil is very damaging to your engine. I had to take my car to the Dealership to fix his careless mistakes. I will never go there again. Beware of Hermitage Midas!!!!
Not Recommended
VL
VICKY L.
Tennessee
2002 TOYOTA HIGHLANDER
02/05/2021
Verified Customer
Had to wait four and a half hours.
I'm 66 living on SS. I only wanted an oil change. The girl said I needed what ever keeps the tires aligned. I asked her if I really needed them and she said yes. She told me the price and I told her I couldn't afford that. She said she could check with Snap Financing. I was approved for 1300.00. I also told her several times I was hard of hearing. She talk real fast and it didn't help that she had a mask on. She never told me how long it would be. I waited for over an hour and asked when my car would be ready. She first said it would be an hour and a half. She then said the part was not there but on its way. I waited another hour or so and asked again when would it be ready. The part was on its way from Goodlettsville. I'm at the one in Hermitage. While I was talking to her a man came in with some parts and I asked if that was them and she said yes. I said the box was small and she said they are not that long. I watched my car to see who was working on it and no one went to work on my car. I told the man there that if the parts weren't there by four I was leaving. I then went back to the girl and asked why she said the parts were there. No you misunderstood me and I said no I did not. I even asked how long now and she said one hour. She then said she was sorry for lying. I said to forget it all and put my car back together. She said we can't put broken things back on car. They finally got that done and they were backing my car out and I was so glad. Next thing I know they are pulling down to the last bay to do the oil change. I was very mad. They could have done that first. There was another older lady there to get oil change and her apot was at 4:00. They finally pulled her car in around 4:30. I'm going to let Better Business know about this. The final thing was when she gave me the bill for 14 hundred something. I said the cost to repair car was only 793.00. I was going to halve to pay double the cost. I told her this is a rip off. She never once said or showed me the final cost. She kept saying if you pay the whole thing off in 100 days you don't pay interest. I live on a very limited income. I have medical bills. This is not right.
Not Recommended
DH
DRUARD H.
Tennessee
2020 HYUNDAI ELANTRA
02/05/2021
Verified Customer
Very overpriced compared to other local shops
$31.00 plus to get a Tire Plugged, not Patched but PLUGGED is way out of line. I will not return to be "Ripped off " again
Not Recommended
Verified Customer
Tennessee
1999 FORD RANGER
02/03/2021
Verified Customer
Oil Change
No comment
Recommended
JS
JEFF S.
Tennessee
2012 HYUNDAI SONATA HYBRID
01/19/2021
Verified Customer
Great service
Thank you so much!
Recommended
CD
CRISS D.
Tennessee
2009 CHRYSLER TOWN
01/13/2021
Verified Customer
Oil change
The employees were very nice. Service fast and affordable. The tech did not check my Air pressure and I had to go back because I had a low tire the next day. Manager took care of it right away. Tech did not put my hubcap on correctly though and I lost it on the way back To work less than a mile away. I have been before and service good so will go back.
Recommended
RE
ROBERT E.
Tennessee
2015 CHRYSLER 200 Series
01/10/2021
Verified Customer
Awesome Experience
The manager help me, let me leave my car... took amazing care to detail and gave me all the information I needed for my next visit and he was SUPER busy in the process and never rushed. Thanks I will be returning to this location!! Thanks guys you were awesome!
Recommended
Verified Customer
Tennessee
2015 VOLKSWAGEN GTI
01/09/2021
Verified Customer
The staff was very nice and the work was top notch
My experience was excellent the staff was very friendly and the work that was done to my car was top notch. If I lived closer to this shop I would return here regularly.
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