Hillcrest Automotive Services

Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

182 Reviews

99% Would Recommend
Latest Review over 1 year ago

Reviews


TB
Tyrone B.
Washington, DC
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2016 Category: Service
Tyrone said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

DG
Daniel G.
Waldorf, MD
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2016 Category: Service
Daniel said the customer service was good.
This review was collected via phone interview by Customer Research Inc.

RB
RICHARD B.
Suitland, MD
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2016
Never disappointed
I trust all of my vehicles to Hillcrest auto. I have never been disappointed. They always provide the service that they say they will for the price they say.

KO
Kirk O.
Washington, DC
GMC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2016 Category: Service
Kirk said the service was great. Alfonso took the time to explain things to him and he gave him some ideas. They were very professional.
This review was collected via phone interview by Customer Research Inc.

RH
RAYNELL H.
Hyattsville, MD
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2016
Friendly Helpful Service
My 3rd visit must be doing something right!!!!

SJ
Stanley J.
Suitland, MD
Ford Freestyle
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2016 Category: Service
Stanley said he was satisfied with the service and they did an okay job.
This review was collected via phone interview by Customer Research Inc.

MS
Michel S.
Suitland, MD
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2016 Category: Service
Michel said she was satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

LE
Lawrence E.
Temple Hills, MD
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2016 Category: Service
Spoke with Charlene. She said she liked the business because they got excellent service with Bart.
This review was collected via phone interview by Customer Research Inc.

DB
DONYELLE B.
Suitland, MD
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2016
Quick and great customer service
Went to another service center for an inspection and was told I needed to play 600 to get my clutch replaced. Hillcrest did the inspection and passed me after I got new belts and stated my clutch was fine. They have great people here who are ready to help you without charging you an arm and a leg.

BF
BOBBY F.
Capitol Heights, MD
Nissan Armada
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/15/2016
Unfortunate experience
I took my vehicle to the shop in order to have a diagnostic check run on a number of physical issues and sensor lights. The cost was $2,100 roughly. understanding the severity of the service needing to be done and my past experience with the auto shop I gladly paid. After the service was completed I picked up my vehicle and the same lights were on as well as the airbag light. My steering wheel controls also no longer worked. The car was also stalling when being started up as if it was having trouble turning over. I brought the vehicle back to have it checked out. The mechanic investigated the issue then called explained the issue, letting me know that they would look into it. When I came to pick up the vehicle, they had repaired the part but never cleared with me that I was to pay for it. I was then asked to pay an additional $150 for this service. When asked about the lights still being on, I was advised that this was not apart of the $2,100 that was already paid and they would need to do more diagnostics to fix the issue. This would cost more money. A copy of the service notes was shown to me and clearly the light being on was in the notes associated with the lofty service that was provided. One or two days later, I was forced to get a new battery as the reason for the vehicle stalling was the battery in current use was dying. Unfortunately, I will not be returning to the auto shop for any additional services. I truly wish this wasn't the case.

FK
Fred K.
Bowie, MD
Land Rover Range Rover
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2016 Category: Service
Fred said this business gave him the best service he ever had.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Suitland, MD
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2016 Category: Service
William said his situation is complicated. He was somewhat satisfied.
This review was collected via phone interview by Customer Research Inc.

SW
Shay W.
Washington, DC
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2016 Category: Service
Shay said they did a good job.
This review was collected via phone interview by Customer Research Inc.

AS
Audrey S.
Suitland, MD
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2016 Category: Service
Audrey said this business was very helpful and respectable.
This review was collected via phone interview by Customer Research Inc.

BB
Briana B.
Capitol Heights, MD
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2016 Category: Service
Briana said she would definitely recommend this business. Everything worked out but she was there longer than she expected.
This review was collected via phone interview by Customer Research Inc.

IG
IDA G.
Washington, DC
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2016
everyone is so nice
I realy enjoy the service I will be back when I need service

AW
Albert W.
Baltimore, MD
Acura TSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2016 Category: Service
Albert said Carlos, an employee there, gave some advice on how to fix his vehicle.
This review was collected via phone interview by Customer Research Inc.

SB
Sam B.
Suitland, MD
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2016 Category: Service
Sam said she went in for an oil change and they got her in within 5 minutes. They were quick and friendly. Their prices were decent.
This review was collected via phone interview by Customer Research Inc.

WF
Wirras F.
Suitland, MD
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2016 Category: Service
Wirras said he has used this business off, and on for 7 years, and has never had to return his vehicle. They are pretty honest, and do a good job. He took a friend there about 3 months ago. It would great if they offered sales on alignments and check engine light service more often.
This review was collected via phone interview by Customer Research Inc.

AJ
Aleta J.
Washington, DC
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2016 Category: Service
Aleta said the service is good even without an appointment. He makes sure she will be seen and they have good customer service. If she does not have the money, he will fix her vehicle and she can pay him later. She would not go anywhere else.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 182 in total