Hillcrest Automotive Services


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

182 Reviews

99% Would Recommend
Latest Review 12 months ago

Tyrone B. on 11/19/2016
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Tyrone said they did a very good job.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 11/14/2016
Review Created: 11/19/2016
This review was collected via phone interview by Customer Research Inc.
Daniel G. on 11/16/2016
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Daniel said the customer service was good.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 11/05/2016
Review Created: 11/16/2016
This review was collected via phone interview by Customer Research Inc.
RICHARD B. on 11/12/2016
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"Never disappointed "
I trust all of my vehicles to Hillcrest auto. I have never been disappointed. They always provide the service that they say they will for the price they say.
Vehicle: Ford Expedition
Service Date: 11/10/2016
Review Created: 11/12/2016 04:56 AM
Kirk O. on 11/02/2016
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Kirk said the service was great. Alfonso took the time to explain things to him and he gave him some ideas. They were very professional.
Vehicle: GMC
Category: Service
Service Date: 10/28/2016
Review Created: 11/02/2016
This review was collected via phone interview by Customer Research Inc.
RAYNELL H. on 11/01/2016
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"Friendly Helpful Service"
My 3rd visit must be doing something right!!!!
Vehicle: Pontiac Grand Prix
Service Date: 10/28/2016
Review Created: 11/01/2016 05:55 AM
Stanley J. on 10/28/2016
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Stanley said he was satisfied with the service and they did an okay job.
Vehicle: Ford Freestyle
Category: Service
Service Date: 10/21/2016
Review Created: 10/28/2016
This review was collected via phone interview by Customer Research Inc.
Michel S. on 10/21/2016
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Michel said she was satisfied with the business.
Vehicle: Nissan Versa
Category: Service
Service Date: 10/10/2016
Review Created: 10/21/2016
This review was collected via phone interview by Customer Research Inc.
Lawrence E. on 10/20/2016
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Spoke with Charlene. She said she liked the business because they got excellent service with Bart.
Vehicle: Cadillac SRX
Category: Service
Service Date: 10/17/2016
Review Created: 10/20/2016
This review was collected via phone interview by Customer Research Inc.
DONYELLE B. on 10/19/2016
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"Quick and great customer service"
Went to another service center for an inspection and was told I needed to play 600 to get my clutch replaced. Hillcrest did the inspection and passed me after I got new belts and stated my clutch was fine. They have great people here who are ready to help you without charging you an arm and a leg.
Vehicle: Kia Spectra
Service Date: 09/26/2016
Review Created: 10/19/2016 10:15 AM
BOBBY F. on 10/15/2016
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"Unfortunate experience"
I took my vehicle to the shop in order to have a diagnostic check run on a number of physical issues and sensor lights. The cost was $2,100 roughly. understanding the severity of the service needing to be done and my past experience with the auto shop I gladly paid. After the service was completed I picked up my vehicle and the same lights were on as well as the airbag light. My steering wheel controls also no longer worked. The car was also stalling when being started up as if it was having trouble turning over. I brought the vehicle back to have it checked out. The mechanic investigated the issue then called explained the issue, letting me know that they would look into it. When I came to pick up the vehicle, they had repaired the part but never cleared with me that I was to pay for it. I was then asked to pay an additional $150 for this service. When asked about the lights still being on, I was advised that this was not apart of the $2,100 that was already paid and they would need to do more diagnostics to fix the issue. This would cost more money. A copy of the service notes was shown to me and clearly the light being on was in the notes associated with the lofty service that was provided. One or two days later, I was forced to get a new battery as the reason for the vehicle stalling was the battery in current use was dying. Unfortunately, I will not be returning to the auto shop for any additional services. I truly wish this wasn't the case.
Vehicle: Nissan Armada
Service Date: 09/17/2016
Review Created: 10/15/2016 07:20 AM
Fred K. on 10/15/2016
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Fred said this business gave him the best service he ever had.
Vehicle: Land Rover Range Rover
Category: Service
Service Date: 10/05/2016
Review Created: 10/15/2016
This review was collected via phone interview by Customer Research Inc.
William B. on 10/11/2016
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William said his situation is complicated. He was somewhat satisfied.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 10/01/2016
Review Created: 10/11/2016
This review was collected via phone interview by Customer Research Inc.
Shay W. on 10/11/2016
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Shay said they did a good job.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 10/03/2016
Review Created: 10/11/2016
This review was collected via phone interview by Customer Research Inc.
Audrey S. on 10/11/2016
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Audrey said this business was very helpful and respectable.
Vehicle: Buick LeSabre
Category: Service
Service Date: 10/07/2016
Review Created: 10/11/2016
This review was collected via phone interview by Customer Research Inc.
Briana B. on 10/11/2016
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Briana said she would definitely recommend this business. Everything worked out but she was there longer than she expected.
Vehicle: Toyota Corolla
Category: Service
Service Date: 10/06/2016
Review Created: 10/11/2016
This review was collected via phone interview by Customer Research Inc.
IDA G. on 10/08/2016
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"everyone is so nice"
I realy enjoy the service I will be back when I need service
Vehicle: Chevrolet Impala
Service Date: 10/04/2016
Review Created: 10/08/2016 03:35 PM
Albert W. on 09/29/2016
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Albert said Carlos, an employee there, gave some advice on how to fix his vehicle.
Vehicle: Acura TSX
Category: Service
Service Date: 09/27/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Sam B. on 09/28/2016
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Sam said she went in for an oil change and they got her in within 5 minutes. They were quick and friendly. Their prices were decent.
Vehicle: Honda Civic
Category: Service
Service Date: 09/07/2016
Review Created: 09/28/2016
This review was collected via phone interview by Customer Research Inc.
Wirras F. on 09/24/2016
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Wirras said he has used this business off, and on for 7 years, and has never had to return his vehicle. They are pretty honest, and do a good job. He took a friend there about 3 months ago. It would great if they offered sales on alignments and check engine light service more often.
Vehicle: Pontiac G6
Category: Service
Service Date: 09/06/2016
Review Created: 09/24/2016
This review was collected via phone interview by Customer Research Inc.
Aleta J. on 09/21/2016
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Aleta said the service is good even without an appointment. He makes sure she will be seen and they have good customer service. If she does not have the money, he will fix her vehicle and she can pay him later. She would not go anywhere else.
Vehicle: Nissan Maxima
Category: Service
Service Date: 09/19/2016
Review Created: 09/21/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 182 in total