Featured Business
3.4 miles away
"Everett said he was well satisfied with his service."
Reviews
DR
Dominic r.
Waldorf, MD
07/21/2018
Former longtime customer
Now this really hurts my heart to write this review. Been coming to Hillcrest automotive for well over 15 years. Before Alphonso took over. There used to be an older gentleman who used to work on all of my vehicles. Alphonso is a great mechanic. I am not sure who worked on my truck this past experience. So I took my 2001 Ford Expedition in because it was shaking while driving. Was told I needed to replace all spark plugs and wires. Cost me a little over $450.00. Couple of days later the same problem occurred. Now I was told I needed a new catalytic converter. Alphonso explained the bad catalytic converter was causing my spark plugs to backfire. So why was this not diagnosed the week before. So now I am out of $450.00 and my vehicle is still not running smoothly. On another occasion I brought the same truck for an oil change. And when I picked my vehicle up. I drove down the street and my change oil light came back on. I took it straight back to the shop. And was advised they never even completed the oil change. Hurts my heart as I have had all my vehicles serviced here but I will NEVER bring another vehicle of mines here again
TB
Tyrone B.
Washington, DC
Hyundai Santa Fe

11/19/2016
Category:
Service
Tyrone said they did a very good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
DG
Daniel G.
Waldorf, MD
Chevrolet Tahoe

11/16/2016
Category:
Service
Daniel said the customer service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
RB
RICHARD B.
Suitland, MD
Ford Expedition

11/12/2016
Never disappointed
I trust all of my vehicles to Hillcrest auto. I have never been disappointed. They always provide the service that they say they will for the price they say.
Recommended
KO
Kirk O.
Washington, DC
GMC

11/02/2016
Category:
Service
Kirk said the service was great. Alfonso took the time to explain things to him and he gave him some ideas. They were very professional.
Recommended
This review was collected via phone interview by Customer Research Inc.
RH
RAYNELL H.
Hyattsville, MD
Pontiac Grand Prix

11/01/2016
Friendly Helpful Service
My 3rd visit must be doing something right!!!!
Recommended
SJ
Stanley J.
Suitland, MD
Ford Freestyle

10/28/2016
Category:
Service
Stanley said he was satisfied with the service and they did an okay job.
Recommended
This review was collected via phone interview by Customer Research Inc.
MS
Michel S.
Suitland, MD
Nissan Versa

10/21/2016
Category:
Service
Michel said she was satisfied with the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
LE
Lawrence E.
Temple Hills, MD
Cadillac SRX

10/20/2016
Category:
Service
Spoke with Charlene. She said she liked the business because they got excellent service with Bart.
Recommended
This review was collected via phone interview by Customer Research Inc.
DB
DONYELLE B.
Suitland, MD
Kia Spectra

10/19/2016
Quick and great customer service
Went to another service center for an inspection and was told I needed to play 600 to get my clutch replaced. Hillcrest did the inspection and passed me after I got new belts and stated my clutch was fine. They have great people here who are ready to help you without charging you an arm and a leg.
Recommended
BF
BOBBY F.
Capitol Heights, MD
Nissan Armada

10/15/2016
Unfortunate experience
I took my vehicle to the shop in order to have a diagnostic check run on a number of physical issues and sensor lights. The cost was $2,100 roughly. understanding the severity of the service needing to be done and my past experience with the auto shop I gladly paid. After the service was completed I picked up my vehicle and the same lights were on as well as the airbag light. My steering wheel controls also no longer worked. The car was also stalling when being started up as if it was having trouble turning over. I brought the vehicle back to have it checked out. The mechanic investigated the issue then called explained the issue, letting me know that they would look into it. When I came to pick up the vehicle, they had repaired the part but never cleared with me that I was to pay for it. I was then asked to pay an additional $150 for this service. When asked about the lights still being on, I was advised that this was not apart of the $2,100 that was already paid and they would need to do more diagnostics to fix the issue. This would cost more money. A copy of the service notes was shown to me and clearly the light being on was in the notes associated with the lofty service that was provided. One or two days later, I was forced to get a new battery as the reason for the vehicle stalling was the battery in current use was dying. Unfortunately, I will not be returning to the auto shop for any additional services. I truly wish this wasn't the case.
Recommended
FK
Fred K.
Bowie, MD
Land Rover Range Rover

10/15/2016
Category:
Service
Fred said this business gave him the best service he ever had.
Recommended
This review was collected via phone interview by Customer Research Inc.
WB
William B.
Suitland, MD
Chevrolet Suburban

10/11/2016
Category:
Service
William said his situation is complicated. He was somewhat satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
SW
Shay W.
Washington, DC
Dodge Grand Caravan

10/11/2016
Category:
Service
Shay said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
AS
Audrey S.
Suitland, MD
Buick LeSabre

10/11/2016
Category:
Service
Audrey said this business was very helpful and respectable.
Recommended
This review was collected via phone interview by Customer Research Inc.
BB
Briana B.
Capitol Heights, MD
Toyota Corolla

10/11/2016
Category:
Service
Briana said she would definitely recommend this business. Everything worked out but she was there longer than she expected.
Recommended
This review was collected via phone interview by Customer Research Inc.
IG
IDA G.
Washington, DC
Chevrolet Impala

10/08/2016
everyone is so nice
I realy enjoy the service I will be back when I need service
Recommended
AW
Albert W.
Baltimore, MD
Acura TSX

09/29/2016
Category:
Service
Albert said Carlos, an employee there, gave some advice on how to fix his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
SB
Sam B.
Suitland, MD
Honda Civic

09/28/2016
Category:
Service
Sam said she went in for an oil change and they got her in within 5 minutes. They were quick and friendly. Their prices were decent.
Recommended
This review was collected via phone interview by Customer Research Inc.
WF
Wirras F.
Suitland, MD
Pontiac G6

09/24/2016
Category:
Service
Wirras said he has used this business off, and on for 7 years, and has never had to return his vehicle. They are pretty honest, and do a good job. He took a friend there about 3 months ago. It would great if they offered sales on alignments and check engine light service more often.
Recommended
This review was collected via phone interview by Customer Research Inc.