Philmark Service Center


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

536 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 3 days ago
Dejuan E. on 04/16/2018
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Dejuan said they did a very good job .
Vehicle: Jaguar XJ
Category: Service
Service Date: 04/05/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
Robert S. on 04/13/2018
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Robert said the service the facility provided was excellent. They got him right in and right out.
Vehicle: Mercedes-Benz S430
Category: Service
Service Date: 04/11/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Zaquayiah M. on 04/09/2018
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Zaquayiah said the staff has great customer service, and they are attentive.
Vehicle: Mercedes-Benz GL-Class
Category: Service
Service Date: 03/30/2018
Review Created: 04/09/2018
This review was collected via phone interview by Customer Research Inc.
Luis G. on 04/09/2018
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Luis said the business did a great job.
Vehicle: BMW 3 Series
Category: Service
Service Date: 03/30/2018
Review Created: 04/09/2018
This review was collected via phone interview by Customer Research Inc.
Keisha T. on 04/07/2018
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Keisha said she's been going to this business for a few years. She doesn't trust anyone else to service her vehicle.
Vehicle: BMW 5 Series
Category: Service
Service Date: 03/30/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
MARIE W. on 04/06/2018
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"The service is courteous, reliable and timely."
I feel safe knowing that my car has been serviced by Philmark.
Vehicle: Toyota Camry
Service Date: 04/05/2018
Review Created: 04/06/2018 04:52 AM
AIDA H. on 04/05/2018
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"Exceeds expectations always and everytime more than ever"
The staff (management and technicians) is very knowledgeable, efficient, friendly, diagnose problems from the first time and sort up matters and fix them in a very short time.
Vehicle: Mercedes-Benz 560SEL
Service Date: 04/05/2018
Review Created: 04/05/2018 07:48 PM
GLENDA H. on 04/02/2018
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"OIL CHANGE AND BASIC CHECK"
Philmark is the place to go for a quick oil change and check-up. I was in and out and able to get to my next appointment!
Vehicle: BMW M Coupe
Service Date: 03/30/2018
Review Created: 04/02/2018 09:09 PM
Darrell W. on 04/02/2018
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Darrell said they did a very good job, he had a question about a couple of repairs, but it was resolved.
Vehicle: Mercedes-Benz E-Class
Category: Service
Service Date: 03/19/2018
Review Created: 04/02/2018
This review was collected via phone interview by Customer Research Inc.
Carrie B. on 04/02/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Carrie said, the business did not secure the vehicle's motor mounts and she could have been killed.
Vehicle: Mercedes-Benz CLS-Class
Category: Service
Service Date: 03/17/2018
Review Created: 04/02/2018
This review was collected via phone interview by Customer Research Inc.
MARC K., PRESIDENT at Philmark Service Center responded on 04/06/2018

Good morning Ms. Blocker, 

We regret to hear and apologize for this happening!  None of our service writers heard from you regarding this problem.  I wish you would have brought it to managements attention and gave us an opportunity to make things right.  

Again, our apologies and we are here if there is anything we can do to assist or make it up to you.  And if there is an invoice from anyone correcting the problem, please submit it for reimbursement.  

MARC KHOURY
301-899-8989
Crystal D. on 04/02/2018
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Spoke with Alvin. He said they give good service.
Vehicle: Kia Sorento
Category: Service
Service Date: 03/27/2018
Review Created: 04/02/2018
This review was collected via phone interview by Customer Research Inc.
WINIFRED T. on 03/20/2018
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"Jaguar"
Great service and friendly staff.
Vehicle: Jaguar XJ
Service Date: 03/13/2018
Review Created: 03/20/2018 05:34 PM
Johnny L. on 03/17/2018
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Johnny said he had a good experience.
Category: Service
Service Date: 03/15/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
Irving H. on 03/17/2018
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Spoke with Andraus. He said the staff was great.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 03/16/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
Glenda M. on 03/16/2018
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Spoke with Tracy. She said they were very courteous. They went out of their way to be helpful with solving the problem.
Vehicle: Lexus RX 350
Category: Service
Service Date: 02/27/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
TAWANNA D. on 03/15/2018
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"Brake chage"
I had a great serves fast and friendly.
Vehicle: Mercedes-Benz GLK-Class
Service Date: 03/12/2018
Review Created: 03/15/2018 05:06 PM
Toni P. on 03/13/2018
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Toni said he was fully satisfied.
Vehicle: BMW X5
Category: Service
Service Date: 03/10/2018
Review Created: 03/13/2018
This review was collected via phone interview by Customer Research Inc.
Joyce B. on 03/13/2018
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Joyce said the staff did a good job.
Vehicle: Mercedes-Benz C240
Category: Service
Service Date: 03/12/2018
Review Created: 03/13/2018
This review was collected via phone interview by Customer Research Inc.
Troy D. on 03/12/2018
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Troy said the business had him in and out within an hour and a half.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 03/08/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
Roosevelt B. on 03/12/2018
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Roosevelt said he will continue to use this facility because the mechanics are very knowledgeable. They're really good and he hopes the business never moves, because he'd have to go with them.
Vehicle: Volkswagen Beetle Coupe
Category: Service
Service Date: 03/01/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
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