Philmark Service Center


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

510 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review about 3 hours ago
MARLENE B. on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Repair/Maintenance"
I appreciate the honesty. They advised me not to keep investing money in my previous old clunker. Repairs are completed in a timely fashion as quoted.
Vehicle: Toyota Sienna
Service Date: 02/14/2018
Review Created: 02/20/2018 07:49 PM
Cierra H. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cierra said the business did a great job and she had a very pleasant experience working with John. Her mom did as well, so she will continue to bring her vehicle back in because of him. She also told a few of her friends about him.
Vehicle: Ford Escape
Category: Service
Service Date: 02/14/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
Tierre W. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tierre said the service was good at the business.
Vehicle: Land Rover Range Rover Sport
Category: Service
Service Date: 02/14/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
Anita E. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Anita said the business had her in and out in a timely manner and she was also satisfied with the service.
Vehicle: Buick Enclave
Category: Service
Service Date: 01/23/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
LEONARD S. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another excellent service!"
Marc and his crew performed a scheduled “B” service quickly and expertly at half the price of a dealership. No other shop will ever touch my Mercedes.
Vehicle: Mercedes-Benz E-Class
Service Date: 02/07/2018
Review Created: 02/08/2018 08:06 PM
MARC K., PRESIDENT at Philmark Service Center responded on 02/09/2018

Thank you Mr.Smith!! Apreciate the great review and look forward to assisting you in the future.

MARC KHOURY
301-899-8989
Jeenea I. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jeenea said the service from the business was excellent. She appreciates their quality of service.
Vehicle: Mercedes-Benz ML320
Category: Service
Service Date: 01/25/2018
Review Created: 02/08/2018
This review was collected via phone interview by Customer Research Inc.
LENNY K. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Best Mechanics!"
Very professional service! The staff is awesome and I love the fact that the quotes we get from them are reasonable and fair!
Vehicle: Cadillac DTS
Service Date: 02/05/2018
Review Created: 02/07/2018 06:15 AM
MARC K., PRESIDENT at Philmark Service Center responded on 02/08/2018

Thank you Lenny!  Apreciate the feedback and your business.

MARC KHOURY
301-899-8989
GLENDA H. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"BMW ABS Service"
John did an excellent job repairing my 1999 BMW Z3. This wss a complex job involving my ABS system that no other mecjamic vould repair. I am completely satisfied with the repair job and always trust Philmark to handle the complex repair jobs at a reasonable price!
Vehicle: BMW M Coupe
Service Date: 02/06/2018
Review Created: 02/06/2018 10:36 PM
GLENDA H. ReScore Review on 02/06/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"JEEP ENGINE LIGHT"
Thank you for the explanation regarding the issue with my JEEP, I appreciate the fact that you are working diligently to resolve my concerns and the quick turnaround on my BMW. As always Philmark does a outstanding job addressing my concerns and resolving the issues as quickly as possible.
Vehicle: Jeep Grand Cherokee
Service Date: 02/02/2018
Review Created: 02/05/2018 09:09 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Issue w/engine light"
Adjustment made did not correct problem and more troubleshooting needs to take place....actually mentioned an O sensor code, however O sensor was not replaced....need to make sure that when I bring in the actual problem is fixed.
Vehicle: Jeep Grand Cherokee
Service Date: 02/02/2018
Review Created: 02/05/2018 09:09 PM
MARC K., PRESIDENT at Philmark Service Center responded on 02/06/2018

Ms Harrison, 

As you were aware, we told you we'll need to recheck this week.  We are expecting you, let us know when works!

MARC KHOURY
301-899-8989
Will J. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Will said the business had great customer service.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 01/31/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Deborah H. on 02/01/2018
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Deborah said the business was great. The staff is always polite and accommodating. It provides great, honest communication and great integrity.
Vehicle: Mercedes-Benz GLK-Class
Category: Service
Service Date: 01/20/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
MARC K., PRESIDENT at Philmark Service Center responded on 02/02/2018

Thank you for the nice feedback Ms. Harris!  We apreciate your business!

MARC KHOURY
301-899-8989
VICTOR G. on 01/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
This place is affordable and they encouraged problem solving based on your budget. They are not going all out to make more money but to satisfy their customers.
Vehicle: Mercedes-Benz GL-Class
Service Date: 01/22/2018
Review Created: 01/24/2018 04:11 AM
MARC K., PRESIDENT at Philmark Service Center responded on 01/24/2018

Thank you Mr. Gooding! We're here to assist and you're always welcome. 

MARC KHOURY
301-899-8989
Micheryl T. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Micheryl said she will return to this business the next time she needs service. She stated she was impressed with the polite and professional staff. The repairs were completed quickly.
Vehicle: Land Rover LR3
Category: Service
Service Date: 01/18/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Brian Y. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brian said the business was as advertised and he loved the service.
Vehicle: Mercedes-Benz C350
Category: Service
Service Date: 01/16/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Brian Y. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brian said the business was as advertised and he loved the service.
Vehicle: Mercedes-Benz C350
Category: Service
Service Date: 01/16/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Silas D. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Silas said the business's service was excellent. He stated they had a quick turnaround and saved him money.
Vehicle: Audi A8
Category: Service
Service Date: 01/17/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
OCTAVIA H. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Skip all the rest,...Philmark is the BEST!!!"
Thank You for your diligent work each and every time!!!
Vehicle: Toyota 4Runner
Service Date: 01/13/2018
Review Created: 01/17/2018 07:14 AM
MARC K., PRESIDENT at Philmark Service Center responded on 01/17/2018

Thank you so much Ms. Hedgepeth!! Apreciate your business, all the referals and the kind review!

MARC KHOURY
301-899-8989
Tonya P. on 01/17/2018
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Tonya said the employees were friendly. They were nice. They treated her like family. They provided excellent service. She loved her service.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 01/16/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Tonya P. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tonya said the employees were friendly. They were nice. They treated her like family. They provided excellent service. She loved her service.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 01/16/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Sudana S. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sudana said the staff was really friendly. They had her vehicle serviced in 20 minutes.
Vehicle: Acura TL
Category: Service
Service Date: 01/11/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 510 in total