Must be paying for all the good reviews on here...
I read a number of good reviews for this place, and how they were "different" from the normal price-gouging mechanic, so I decided to take my care in here.
The first time, I needed some tires for my Pontiac Grand Am. They ran off the options, which ranged from about $150 per tire, on up to $200+. I told them I couldn't afford that, so I was on my way to pick my car up to take it elsewhere. Not three minutes later they called me back, making some excuse about how the computer was freezing up, but that they found some for $100 each. Sounds like a typical mechanic trick to me.
The next time wasn't so much a gyp, but it was still an annoying experience: My tires had a hole in them, and were slowly leaking air, so I took it here to have it patched. After looking at it, they informed me that there were two very small holes, side-by-side, and that there was no way to patch them; I would need new tires. Again, I told them to just hold onto it, and I would be in the next day to pick it up. While filling up with air every week was getting annoying, I simply couldn't afford new tires at the time.
Go to pick it up the following morning, and there's a $25 charge (good thing I brought my wallet!) As it turns out, it COULD be patched, no one just bothered to tell me that. But if I would have believed them from the get-go and decided to get new tires, would they have suddenly realized it could be plugged? Guarantee you not.
This is just a typical chain mechanic (only without the chain), who will try to take more money from you than is necessary. Sure, if you just say you'll pick your car up, they'll magically find a much cheaper fix, but that doesn't seem like a friendly, honest mechanic to me in the first place, nor does it sound like the reviews I'm reading about.
But it happened to me both times I went in, and I take my car elsewhere now.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
The first time, I needed some tires for my Pontiac Grand Am. They ran off the options, which ranged from about $150 per tire, on up to $200+. I told them I couldn't afford that, so I was on my way to pick my car up to take it elsewhere. Not three minutes later they called me back, making some excuse about how the computer was freezing up, but that they found some for $100 each. Sounds like a typical mechanic trick to me.
The next time wasn't so much a gyp, but it was still an annoying experience: My tires had a hole in them, and were slowly leaking air, so I took it here to have it patched. After looking at it, they informed me that there were two very small holes, side-by-side, and that there was no way to patch them; I would need new tires. Again, I told them to just hold onto it, and I would be in the next day to pick it up. While filling up with air every week was getting annoying, I simply couldn't afford new tires at the time.
Go to pick it up the following morning, and there's a $25 charge (good thing I brought my wallet!) As it turns out, it COULD be patched, no one just bothered to tell me that. But if I would have believed them from the get-go and decided to get new tires, would they have suddenly realized it could be plugged? Guarantee you not.
This is just a typical chain mechanic (only without the chain), who will try to take more money from you than is necessary. Sure, if you just say you'll pick your car up, they'll magically find a much cheaper fix, but that doesn't seem like a friendly, honest mechanic to me in the first place, nor does it sound like the reviews I'm reading about.
But it happened to me both times I went in, and I take my car elsewhere now.