Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

302 Reviews

99% Would Recommend
85% Business Response
Latest Review 10 days ago

Reviews


CF
Cathy F.
Cleveland, TX
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Cathy said the staff here was great. She added there was no problem at all, it was all checked out and they did a great job. She said they were very, very thorough, very sweet, and she would recommend this business to anyone. She stated she would like to thank them, and she appreciates the place.
This review was collected via phone interview by Customer Research Inc.

BB
Bethany B.
Liberty, TX
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2019 Category: Service
Bethany said the tires they repaired were fine. However, she said the business was slow.
This review was collected via phone interview by Customer Research Inc.

KM
KRISTY M.
Liberty, TX
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2019
Recent Visit
Custumer Service is always fantastic!

JL
Jose L.
Devers, TX
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Jose said this business was very experienced. They are the only facility he trusts to take his vehicle. They were the best at what they did and they know what they are doing.
This review was collected via phone interview by Customer Research Inc.
Amber J. from Hometown Tire & Auto responded on 04/22/2019

Jose, thank you so much! You are wonderful to work with and we look forward to being of service to you in the future.


TR
Travis R.
Dayton, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Travis said the business has done a good job every time he has gone to them.
This review was collected via phone interview by Customer Research Inc.
Amber J. from Hometown Tire & Auto responded on 04/22/2019

Thanks, Travis. We appreciate you and enjoy working with you. 


SD
SHELIA D.
Liberty, TX
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
Happy Customer
I recently purchased a new set of tires from Hometown. I was wanting a more sporty look for my Yukon. Rob suggested a few different tires and we decided on the Toyo Proxes and I couldn’t be happier. These tires were just the look I was hoping to get! Great service as well! I will be coming back here for all my tire needs.
Amber J. from Hometown Tire & Auto responded on 03/29/2019

Thanks for being the ultimate customer, Sheila!! Look forward to working with you again! 


Verified Customer
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
Great customer service
Great friendly customer service.
Amber J. from Hometown Tire & Auto responded on 03/29/2019

Thanks for your loyalty, Jerwin. Always our pleasure getting to work with you!


MK
Mike K.
Hardin, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Mike said the staff did everything they could to make things right.
This review was collected via phone interview by Customer Research Inc.
Amber J. from Hometown Tire & Auto responded on 03/29/2019

Thanks Mr. Mike. You are such a loyal customer and we truly appreciate that. 


EM
Elizabeth M.
Liberty, TX
Mitsubishi Montero Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Elizabeth said the staff took good care of her and fixed her vehicle well.
This review was collected via phone interview by Customer Research Inc.
Amber J. from Hometown Tire & Auto responded on 03/29/2019

It was our pleasure getting to work with you, Elizabeth. Look forward to serving you again in the future. 


AM
Alma M.
Liberty, TX
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Alma said the employees were polite. They treated her nicely, They provided the right service. They completed the service at the estimated time.
This review was collected via phone interview by Customer Research Inc.
Amber J. from Hometown Tire & Auto responded on 03/29/2019

Thank you, Alma. We truly appreciate your feedback!


DP
Dorothy P.
Texas
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Dorothy said the business was friendly and did a good job.
This review was collected via phone interview by Customer Research Inc.
Amber J. from Hometown Tire & Auto responded on 03/29/2019

Dorothy, thank you. We truly love having such great customers such as yourself. 


JC
Jewel C.
Dayton, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Jewel said the employees at the business are very courteous, on time, personable and they treat everybody like number one. They are wonderful.
This review was collected via phone interview by Customer Research Inc.
Amber J. from Hometown Tire & Auto responded on 03/29/2019

Jewel, you are number one! We thank you for your business and your loyalty! 


JW
Joann W.
Liberty, TX
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Joann said that the place did a great job on her vehicle, fixed it the first time, and in a timely manner. They do an excellent job and that's why she'll only take her vehicle there.
This review was collected via phone interview by Customer Research Inc.
Amber J. from Hometown Tire & Auto responded on 03/29/2019

Thank you, as always, Mrs. Joann. You are always wonderful to work with! 


PT
Patrick T.
Dayton, TX
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Patrick said the employees were willing to go above and beyond.
This review was collected via phone interview by Customer Research Inc.
Amber J. from Hometown Tire & Auto responded on 03/29/2019

Patrick, thank you! We always enjoy getting to work with you! 


TJ
Tom J.
Liberty, TX
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Water Pump
All I can say is WOW! My battery light came on while on the way to Houston. So, I called Earnest and asked him what he thought, as I didn't have any kind of a volt meter in my car. Well, after a little discussion I turned around and said I'm coming to you. Well, when I got there he said your car is smoking. Wow, it really was-from under the hood. Well, it turned out to be the water pump-it had sprayed water all over the alternator, which is why the battery light came on. Anyway, it was going to be ready the next day around noon. Now, this is my Wife's car, so she was going to have to drive my 2500HD to work the next morning(which she Does Not like!), and I would drive her car to her and do a drop/swap on the way to work. Now this all happened around 11AM. So, around 4PM I get this call from HT&A. It was Earnest saying you're ready. I said I'm ready for what(sketchy cell phone comm). He said your Durango. I said what? He said, it's ready. I was like, it's ready Now!? He said yep. I thought it wasn't going to be ready till tomorrow. Nope, it's ready now. WOW! Now THAT'S Great Customer Service! WTG Guys. Great as always! I wouldn't take my stuff anywhere else!

PC
Peggy C.
Devers, TX
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Peggy said the staff was good to her.
This review was collected via phone interview by Customer Research Inc.

HG
Henke G.
Liberty, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Henke said they told him when everything would be ready and called him about a delay before he got the vehicle. He stated they did not mess up on anything and they were great.
This review was collected via phone interview by Customer Research Inc.

LH
Luke H.
Liberty, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Luke said that Rob is a good dude and very helpful. He stated that he did a good, quality job balancing the tires and didn't damage anything.
This review was collected via phone interview by Customer Research Inc.

RS
RALPH S.
Liberty, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Hometown Tire & Auto Stands Behund Their Work.
I highly recommend this auto repair business to all my friends. You can trust them and their work plus they stand firmly behind it. So if you need you auto repaired... Go to Hometown Tire & Auto... A top notch auto business.

JO
Jean O.
Dayton, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Jean said the staff did what he asked them to do. He did not have to wait around, they completed the service in a timely manner.
This review was collected via phone interview by Customer Research Inc.