Ricky C. on 04/16/2018
Recommended
Spoke with Richard. He said it took 15 days, and 2-3 trips to got a response about his vehicle. They communicated one thing was wrong with his vehicle, then they changed it. The quote for the repairs was $8000. He received a quote from another business. It was nothing like their quote.
Vehicle:
Jeep Wrangler
Category:
Service
Service Date:
04/13/2018
Review Created:
04/16/2018
This review was collected via phone interview by Customer Research Inc.
Amber J. at Hometown Tire & Auto responded on 04/20/2018
Mr. Cook
We at Hometown Tire & Auto would like to appologize for your experience with us. There are no excuses for how things happened but I do believe miscommunitcation was the key player. Your review means the world to us and we can only learn from this. Thanks!
Haley C. on 04/14/2018
Haley said Rachel called her all the time to update her. She did her best to give her the best deal. The work was done quickly and the staff was professional. They were timely and very kind.
Vehicle:
Dodge Durango
Category:
Service
Service Date:
04/11/2018
Review Created:
04/14/2018
This review was collected via phone interview by Customer Research Inc.
Amber J. at Hometown Tire & Auto responded on 04/17/2018
Thanks, Haley. We truly appreciate your review and hope to have the pleasure of working with you again.
Debbie H. on 04/10/2018
"The Hometown Team"
The Team is what makes Hometown Tire and Auto great! The are extremely friendly and willing to help. They explains things to you in a nice way, not a condescending way. Thank you!
Vehicle:
Ford Police Interceptor
Service Date:
04/09/2018
Review Created:
04/10/2018 05:55 AM
Amber J. at Hometown Tire & Auto responded on 04/17/2018
Mrs. Debbie, we love to hear this and truly take pride in our team here at Hometown! We look forward to being of service to you again!
John B. on 04/10/2018
John said the employees were courteous and professional. He thanks them for the great service.
Category:
Service
Service Date:
04/05/2018
Review Created:
04/10/2018
This review was collected via phone interview by Customer Research Inc.
Amber J. at Hometown Tire & Auto responded on 04/17/2018
Thanks, John. Always a pleasure working with you.
Clint M. on 04/10/2018
Clint said the employees were quick. Their service was done well. They explained what they were doing, why and how they were doing it. He was satisfied.
Vehicle:
Ford F-150
Category:
Service
Service Date:
04/04/2018
Review Created:
04/10/2018
This review was collected via phone interview by Customer Research Inc.
Christy M. on 04/10/2018
Christy said she has taken her dad there and he is really happy with the service as well.
Vehicle:
Ford Escape
Category:
Service
Service Date:
04/05/2018
Review Created:
04/10/2018
This review was collected via phone interview by Customer Research Inc.
George M. on 04/05/2018
George said he uses the business regularly.
Vehicle:
Nissan Titan
Category:
Service
Service Date:
03/28/2018
Review Created:
04/05/2018
This review was collected via phone interview by Customer Research Inc.
Bj T. on 04/05/2018
BJ said the staff only had his vehicle for 2 1/2 days, and it seems to be running ok.
Vehicle:
Ram 2500
Category:
Service
Service Date:
03/27/2018
Review Created:
04/05/2018
This review was collected via phone interview by Customer Research Inc.
Charlie W. on 04/04/2018
Charlie said he would recommend this business for service.
Vehicle:
Dodge Pickup
Category:
Service
Service Date:
03/30/2018
Review Created:
04/04/2018
This review was collected via phone interview by Customer Research Inc.
Martha C. on 04/04/2018
Martha said the staff was very attentive and the service was very good.
Vehicle:
Toyota Highlander
Category:
Service
Service Date:
03/30/2018
Review Created:
04/04/2018
This review was collected via phone interview by Customer Research Inc.
Donald S. on 04/03/2018
Donald said the business did a good job servicing his vehicle in a timely manner.
Vehicle:
Nissan Armada
Category:
Service
Service Date:
03/19/2018
Review Created:
04/03/2018
This review was collected via phone interview by Customer Research Inc.
Robert R. on 03/13/2018
Robert said the staff were polite and they did a good job.
Vehicle:
Chrysler 300
Category:
Service
Service Date:
03/12/2018
Review Created:
03/13/2018
This review was collected via phone interview by Customer Research Inc.
Bill D. on 03/10/2018
Bill said the mechanic was very good. He did an extremely good job and the business should be very pleased to have him.
Vehicle:
Jeep Wrangler
Category:
Service
Service Date:
03/09/2018
Review Created:
03/10/2018
This review was collected via phone interview by Customer Research Inc.
Jeremy C. on 03/09/2018
Jeremy said the employees did a good job.
Vehicle:
Ford Super Duty F-250 SRW
Category:
Service
Service Date:
02/12/2018
Review Created:
03/09/2018
This review was collected via phone interview by Customer Research Inc.
Amber J. at Hometown Tire & Auto responded on 03/14/2018
Thank you, Jeremy. We appreciate your business!
Wayne M. on 03/09/2018
Wayne said the business provided great customer service. He would like them to keep up the good work.
Vehicle:
Toyota Camry
Category:
Service
Service Date:
03/08/2018
Review Created:
03/09/2018
This review was collected via phone interview by Customer Research Inc.
Sandi W. on 03/06/2018
Sandi said the staff were very friendly, and helpful. She stated she felt comfortable at the business.
Vehicle:
Chevrolet Cruze
Category:
Service
Service Date:
02/14/2018
Review Created:
03/06/2018
This review was collected via phone interview by Customer Research Inc.
Amber J. at Hometown Tire & Auto responded on 03/14/2018
Thanks Sandi. We hope to work with you again in the future.
William R. on 03/05/2018
William said the service was good.
Vehicle:
Ford F-150
Category:
Service
Service Date:
02/16/2018
Review Created:
03/05/2018
This review was collected via phone interview by Customer Research Inc.
Amber J. at Hometown Tire & Auto responded on 03/14/2018
Thanks William. Always our pleasure getting to work with you.
Jeffrey S. on 03/05/2018
Jeffrey said the staff were really courteous and up-front with him on his vehicle. They weren't equipped to repair it.
Vehicle:
BMW 3 Series
Category:
Service
Service Date:
02/19/2018
Review Created:
03/05/2018
This review was collected via phone interview by Customer Research Inc.
Amber J. at Hometown Tire & Auto responded on 03/14/2018
Thank you for the feedback Jeffrey. We hope to have the pleasure of doing business with you again in the future and hope your daughter has safe travels to school next year!
Thad L. on 03/02/2018
Thad said he liked everything the business did.
Vehicle:
Nissan Altima
Category:
Service
Service Date:
02/27/2018
Review Created:
03/02/2018
This review was collected via phone interview by Customer Research Inc.
Amber J. at Hometown Tire & Auto responded on 03/14/2018
Thanks, Thad. We appreciate your loyalty as a customer!
Albert R. on 03/02/2018
Albert said the business is really good.
Vehicle:
Chevrolet S-10
Category:
Service
Service Date:
02/27/2018
Review Created:
03/02/2018
This review was collected via phone interview by Customer Research Inc.
Amber J. at Hometown Tire & Auto responded on 03/14/2018
Thanks, Albert. We look forward to working with you again in the future.
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