Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

217 Reviews

97% Would Recommend
82% Business Response
Latest Review 3 days ago

Reviews


NB
Nick B.
Liberty, TX
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Nick said that the facility was helpful, they gave him options for repairs and were all very friendly.
This review was collected via phone interview by Customer Research Inc.

NP
Nick P.
Baytown, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Nick said he thought that the staff did a really good job and were really professional.
This review was collected via phone interview by Customer Research Inc.

SP
Steven P.
Devers, TX
Buick Encore
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Steven said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

MT
Mark T.
Dayton, TX
Nissan Xterra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2018 Category: Service
Mark said that he is not happy that this business charged him a $65 diagnostic fee plus labor time. He can see if he went in to the business and did not have any work done then the fee covers their losses, but he is not happy with the policy of paying both. He has nothing against the staff or the work. He is just conflicted about this policy.
This review was collected via phone interview by Customer Research Inc.

PB
Phil B.
Anahuac, TX
Mercury Mariner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Phil said he was happy with this business because of the service he got and the professionalism of the entire staff.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 06/25/2018

Thank you Phil for the awesome feedback! Comeback with anything else that's needing fixed! 

Justin Cade Hughes

LG
Lorine G.
Dayton, TX
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Lorine said the service was excellent, she did not have any problems with the staff.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 06/18/2018

Thank you very much Lorine!

Justin Cade Hughes

EM
Elton M.
Dayton, TX
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Elton said he was very happy with the service and his vehicle runs a lot better now. The staff were nice, and they even offered to take him home.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 06/25/2018

Yes sir Elton! If you need anything else don't hesitate to call!

Justin Cade Hughes

WR
William R.
Raywood, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
William said this business was really busy but they got him in and out . They fixed the problem. The service was good and the people were good.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 06/25/2018

Thank you William for the great feedback!

Justin Cade Hughes

MK
Mark K.
Dayton, TX
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Mark said that everything went well, the staff was friendly and they did a good job. However, they had a problem and it took an extra day.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 06/05/2018

We appreciate the awesome review Mark!

Justin Cade Hughes

JF
James F.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
James said the business honored the warranty on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 06/05/2018

Thank, for the feedback James!

Justin Cade Hughes

FC
Fred C.
Texas
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Fred said they do good work and he has never had a problem.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 06/05/2018

We appreciate the awesome feedback Fred!

Justin Cade Hughes

TS
Tim S.
Cleveland, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Tim said he has had no problems with the business's service. He said everything works great and he is well satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 06/05/2018

If you need anything else; don't hesitate to call us! Thanks for the feedback Tim!

Justin Cade Hughes

KM
Kathy M.
Texas
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Kathy said the employees were awesome, friendly, and wonderful. They explained thoroughly what they needed to do and also what they had done.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 05/16/2018

Thanks, for the review Kathy! Comeback if you ever need anything else!

Justin Cade Hughes

EL
Eleutrio L.
Liberty, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Eleutrio said the staff did excellent work.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 05/16/2018

Thanks for the review! Much appreciated!

Justin Cade Hughes

JW
Joseph W.
Liberty, TX
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Joseph said everything's good, they got it done and they did a wonderful job. Everything went well and he has nothing negative to say. They understand the situation and he's thankful.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 05/02/2018

Thank you Joseph for the review! Much appreciated! 

Justin Cade Hughes

JG
Jimmy G.
Crosby, TX
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Jimmy said he has to bring his vehicle back to get fixed, because it still has issues. When he called the business to tell them, they really bent over backwards and were good about telling him to come back. They were nice, helpful and personable. They did a great job on following up with his service.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 04/24/2018

We highly appreiciate your feedback Jimmy! Anytime you ever need anything from us just come on back! 

Justin Cade Hughes

MC
Melinda C.
Liberty, TX
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Melinda said they have good customer service.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 04/24/2018

Thanks, Melinda! Much appreciated!

Justin Cade Hughes

DD
Donald D.
Batson, TX
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Donald sad they did a very good job.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 04/24/2018

Thanks, for the fantastic review Donald!

Justin Cade Hughes

JJ
Jeff J.
Houston, TX
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Jeff said the staff reached all of his expectations.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 04/24/2018

Glad your expectations were met! Come back anytime Jeff.

Justin Cade Hughes

JB
John B.
Dayton, TX
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018 Category: Service
John said the facility provided good customer service.
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. from Transmission Exchange responded on 04/11/2018

Thank you for the awesome rating John! 

Justin Cade Hughes

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