Transmission Exchange


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

188 Reviews

96% Would Recommend
81% Business Response
Latest Review 12 days ago
Cynthia F. on 02/12/2018
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Cynthia said the staff are wonderful. She said they got her in and out, and they are amazing.
Vehicle: GMC Sierra 3500
Category: Service
Service Date: 02/08/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. at Transmission Exchange responded on 02/15/2018

A great experience, from an outstanding customer! Our deepest thanks from Transmission Exchange. Godspeed Cynthia! 

Justin Cade Hughes
James H. on 01/26/2018
Recommended badge inactive Recommended
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James said after he picked up his vehicle, it was squealing the next day. He stated his transmission went out, and he did not want to take it back to the business.
Vehicle: Honda Accord
Category: Service
Service Date: 01/23/2018
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. at Transmission Exchange responded on 02/15/2018

James, if there's anything we can do to make things right; please, let us know. Your business means the world to us and I'm sorry for your experience. Let us make it right.

Justin Cade Hughes
Bob W. on 01/17/2018
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Bob said this business worked on his vehicle, fixed it, and solved the problem. He liked the people, and they were prompt. However, it was a little expensive
Vehicle: Chevrolet Tracker
Category: Service
Service Date: 12/13/2017
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. at Transmission Exchange responded on 02/15/2018

Thanks for the fantastic feedback Bob! I can't name a single person who likes spending money; especially on unwanted car trouble!   

Justin Cade Hughes
Anthony F. on 01/17/2018
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Anthony said the customer service was great. His visit went well. Frank and Lacy were nice, and very helpful. However, after this business worked on his vehicle, the front started leaking. He had to go back, which was frustrating. They had to replace more seals and the converter. Overall, he wished they would have advised him that by replacing the back seals there was a chance that all the seals would need to be replaced.
Vehicle: Chevrolet Caprice
Category: Service
Service Date: 01/04/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Doug C. on 01/17/2018
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Doug said he would recommend this business for service.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 01/11/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. at Transmission Exchange responded on 02/15/2018

Hey, Doug! Thank you for the recommendation!

Justin Cade Hughes
Michael B. on 01/15/2018
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Michael said the staff worked with him to find the issue and they did a good job to figuring it out.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 01/09/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. at Transmission Exchange responded on 02/15/2018

Thanks, Michael! Ever need anything else for any other car troubles, just head on back!

Justin Cade Hughes
Michael S. on 01/06/2018
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Michael said the communication was good, and he was kept updated throughout the service visit.
Vehicle: Ford Ranger
Category: Service
Service Date: 12/27/2017
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. at Transmission Exchange responded on 02/15/2018

Thank you for your feedback Michael! C'mon back with any other vehicle that needs a fix!

Justin Cade Hughes
William M. on 01/05/2018
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William said he would recommend this business for service.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 01/04/2018
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. at Transmission Exchange responded on 02/15/2018

Much appreciated William! 

Justin Cade Hughes
Jesse V. on 12/27/2017
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Jesse said the staff are good, honest people who explain things to you.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 12/19/2017
Review Created: 12/27/2017
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. at Transmission Exchange responded on 02/15/2018

Great feedback, from an outstanding customer! Thank you Jesse!

Justin Cade Hughes
Maria R. on 12/18/2017
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Maria said the service was really good and they answered her questions quickly.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 11/30/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. at Transmission Exchange responded on 02/15/2018

Communication is key! Thank you Maria with the awesome feedback!

Justin Cade Hughes
Rick H. on 12/18/2017
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Rick said the staff was very helpful and courteous.
Vehicle: Ford F-150
Category: Service
Service Date: 12/07/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Justin Cade H. at Transmission Exchange responded on 02/15/2018

Thanks, Rick! Comeback anytime!

Justin Cade Hughes
Jeff L. on 12/15/2017
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Jeff said this business provided excellent service.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 12/12/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
Berrnie B. on 12/15/2017
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Berrnie said he had excellent service done to his vehicle.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 12/12/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
Jeremiah J. on 12/13/2017
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Jeremiah said his vehicle is running just fine after the service and everything was good.
Vehicle: Mitsubishi Endeavor
Category: Service
Service Date: 12/11/2017
Review Created: 12/13/2017
This review was collected via phone interview by Customer Research Inc.
Mike W. on 12/12/2017
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"Awesome Service"
I brought my daughter's truck in a couple days before Thanksgiving and they were able to get it inline and checked out with in few days. I had the truck back with in a week and it was working great. They checked just about everything on the truck and give us all the bad news. They suggested the most important items that needed repaired the most and prioritized the remaining items with their importance. They even pointed out the things that we should do ourselves to save money. Frank was awesome to work with on this repair as well as previous vehicle repairs.
Vehicle: Ford Pickup
Service Date: 12/07/2017
Review Created: 12/12/2017 08:04 PM
Jake W. on 12/11/2017
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Jake said the staff treated him very nicely. He is satisfied with the business.
Vehicle: Mercury Mountaineer
Category: Service
Service Date: 12/06/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
James L. on 12/04/2017
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James said the business was friendly and they talk to him.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 11/27/2017
Review Created: 12/04/2017
This review was collected via phone interview by Customer Research Inc.
Mike C. on 11/27/2017
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Mike said the staff took care of everything. They kept him in the loop about what was going on and they were first class folks.
Vehicle: Ford F-150
Category: Service
Service Date: 11/21/2017
Review Created: 11/27/2017
This review was collected via phone interview by Customer Research Inc.
Amber J. at Transmission Exchange responded on 12/05/2017

Thank you, Mr. Mike. We appreciate your business and look forward to working with you again in the future. 

W.T. B. on 11/21/2017
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W.T. said that the business was able to help him with a fitting for a radiator and transmission cooling line when he couldn't get them to stop leaking himself.
Vehicle: Ford Pickup
Category: Service
Service Date: 11/13/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Amber J. at Transmission Exchange responded on 12/05/2017

We are happy we could be of service to you and appreciate your business.

Doug C. on 11/21/2017
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Doug said he was really pleased with the work.
Vehicle: Saturn Ion
Category: Service
Service Date: 10/20/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Amber J. at Transmission Exchange responded on 12/05/2017

Thank you, Doug. We appreciate your business!

Displaying Review 1 - 20 of 188 in total