Honda of Burien has a committed and strong staff. Our friendly sales staff has many years of experience satisfying our customers' needs. Honda of Burien has a committed and strong staff. Our friendly sales staff has many years of experience satisfying our customers' needs.
Honda of Burien has a committed and strong staff. Our friendly sales staff has many years of experience satisfying our customers' needs. Honda of Burien has a committed and strong staff. Our friendly sales staff has many years of experience satisfying our customers' needs.
Honda of Burien has a committed and strong staff. Our friendly sales staff has many years of experience satisfying our customers' needs. Honda of Burien has a committed and strong staff. Our friendly sales staff has many years of experience satisfying our customers' needs.
A while back, I paid to have my brake fluid changed. Then just six months later, during a routine oil change, they told me the brake fluid was dirty again and needed to be replaced. I let it go at the time, but it never sat right with me. I barely drive since I work from home, so there’s no way it should’ve gotten that bad that quickly.
More recently, I brought my car in and was quoted close to $300 for some work. About five weeks before that, I had come in for a recall. During that visit, the service rep recommended an oil change, transmission fluid service, and a tire rotation. I told them I usually just follow the car’s service light and stick to what the car actually recommends. I got the recall done and left it at that.
But then during this latest visit, not only were they pushing the same services again, a different rep suddenly added a coolant exchange for another $300+. On top of that, she said the transmission service would now be $390, but just the flush would be $175. The pricing and recommendations didn’t line up at all with what I was told just weeks earlier.
I questioned the big price jump and brought up my concerns about possibly paying for services that either weren’t done properly or were being pushed again too soon. I asked to speak to a manager. The employee went to tell another woman, who literally rolled her eyes when she heard I wanted a manager. I saw it happen, so I said I didn’t want to speak to her and asked for someone else. They still sent her over anyway, and I politely repeated that I wanted a manager.
Eventually, a man who seemed to be the manager told me to sit down while he finished talking to someone else. I sat and waited, but it was obvious they were just casually chatting about non-work stuff. No one came to follow up with me or address my concerns. After waiting and seeing no effort from them, I just left.
That was the final straw for me. The lack of accountability, poor communication, and what feels like constant upselling or even charging twice for the same services is unacceptable. They talk about “transparency,” but that clearly doesn’t match how they actually operate. There’s no way I should be told one set of recommendations five weeks ago, and then suddenly be hit with another $300–$400 in additional services out of nowhere. That’s not normal, and it’s definitely something to question.
I won’t be going back to this dealership again.
To anyone else: take pictures before and after your service, keep all your records, and double-check exactly what you’re being charged for. Don’t assume the work was actually done just because they say it was.
Also, I had brought up the brake fluid issue to another service rep before, and when I told them who helped me last time, they said, “yeah, sorry, that person didn’t last long here.” What does that even mean? Was this person doing things wrong? Because that just raises even more concerns about what’s actually going on there.
For what it’s worth, I’ve had much better and more genuine experiences in the past with Honda of Kirkland and Honda of Bellevue.