Hondar House Inc is conveniently located in Cambridge, MA. Our shop is staffed with expert technicians who provide quality repair and maintenance service. Call or email us to set up an appointment today.
Used the wrong oil on my brand new car on it's first oil change
I made the shop aware that the car was brand-new and that it was its first oil-change. I wasn't asked any questions about what oil was needed, etc. When it came time to pay, I noticed that synthetic oil had not been used, against what the dealer had recommended to me. Furthermore, I realized later (on checking the manual) that they did not even use the correct kind of non-synthetic oil (they used 5W-20 while manual recommends 5W-30 or 5W-40 when synthetic is not available). I don't know a lot about cars and so I trust a mechanic to know the right kind of oil for my car.
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