Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

250 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.3333333/5Overall Rating 3.3333333/5Overall Rating 3.3333333/5rating 3.3333333rating 3.3333333
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
99% Would Recommend
Latest Review 9 days ago

Reviews


TB
THOMAS P B.
East Earl, PA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
2010 Honda Service.
The staff was helpful, and professional in advising me of the repairs, service, and options available to me.

JB
Judith B.
Ephrata, PA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Judith said she was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

AT
Audrey T.
Reinholds, PA
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Spoke with Josh. He said they are cordial and informative. They let the customer know the cost up front so there are no surprises.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Lititz, PA
Cadillac Deville
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Jim said he liked the accuracy of the quote, the estimated time and that they do good work
This review was collected via phone interview by Customer Research Inc.

HU
Haley U.
Pennsylvania
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Haley said that the facility provided her with good, quick service.
This review was collected via phone interview by Customer Research Inc.

JH
JAMES E H.
Ephrata, PA
Volkswagen Cabrio
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Fast customer service
Great customer service and a team that looks out for your vehicles. In this day and age when you're very busy sometimes the vehicles are the last thing on your mind. It's great to know the team at Hubers always know what your vehicle needs.

KD
Kent D.
Ephrata, PA
Toyota Prius c
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Spoke with Sarah. She said she has always been satisfied with the business's service.
This review was collected via phone interview by Customer Research Inc.

CK
Christopher K.
Reading, PA
Ford Escape
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2018 Category: Service
Christopher said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

TY
Tim Y.
Newmanstown, PA
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Tim said the staff did all the work well.
This review was collected via phone interview by Customer Research Inc.

OG
ORPHA G.
Denver, PA
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Regular service and replacing right mirror
Prompt courteous service, understandable explanations of problems and service

Anonymous avatar
Verified Customer
Ronks, PA
Mercedes-Benz C300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018
Great customer service
They worked to make sure I was informed and happy during oil change and 40,000 mile service.

JH
JAMES E H.
Ephrata, PA
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Reliable customer service
I took my Ranger in for routine service and state and emissions inspections. I also had them check for s small oil leak. I always put a note on my drop off note to advise on any work needed in the near future. Harold called and said it was finished and took his time to go over everything including items coming up. I can always count on the Hubers’s team to take good care of our three vehicles. Thanks guys

JC
Jeremy C.
Denver, PA
Volkswagen Passat
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Jeremy said the business was not able to resolve his vehicle issue. The staff did invite him back into the facility to continue to work on a solution.
This review was collected via phone interview by Customer Research Inc.

JG
Jay G.
Lancaster, PA
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Jay said that the facility did a great job. From start to finish they handled it the way he had hoped and expected.
This review was collected via phone interview by Customer Research Inc.

FB
Frank B.
East Earl, PA
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Spoke with Frank's wife. She said she had a good experience with this business. They were very courteous and did a good job.
This review was collected via phone interview by Customer Research Inc.

CM
Craig M.
Pennsylvania
MINI Cooper Hardtop
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/12/2018 Category: Service
Craig said this business did not do anything to resolve his issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/12/2018 Category: Service
Craig said his bill was $70. He stated he felt the staff didn't do a lot to his vehicle, because it was not inspectable.
This review was collected via phone interview by Customer Research Inc.
The Huber Auto G. from Huber's Auto Group Inc responded on 05/17/2018

Hello Craig. I understand your frustration. It is never fun when your car fails inspection. However state Inspection is always pass or fail. Your car did pass emissions and you will see we did put on the new sticker for that. It failed inspection so we only charged you for the inspection, no sticker fee. When a car fails the mechanic has to make notes of all the items and the service advisor has to make estimates to repair so it is auctually more work. However we do not charge any more. Your bill included tax and emissions sticker and fees and both inspections for $67.20.
Keep in mind if we do the repairs needed in our shop we do not charge to re-inspect the car. Also you will see on your receipt that their is a 10% off labor coupon that you can use. Give me a call if you would like to schedule the repairs needed and finish the inspection. Take care! 


ZH
Zachary H.
Adamstown, PA
Ford Fiesta
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Zachary said the staff do good work, and they are really great .
This review was collected via phone interview by Customer Research Inc.

RK
Robin K.
Reading, PA
Kia Soul
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Robin said she didn't have a great experience at the business. She said the staff noticed she was scheduled for an inspection next month, and asked her if she'd like them to do that while she was there. She said she had the inspection done, her vehicle failed due to some brake and tire issues, and they charged her for oil change, the inspection, and emissions sticker. Robin said it was convenient to go to the business, but now she has to pay for her vehicle to be inspected again, on top of the repairs it needs. She said the staff were nice, but she was kind of disappointed, and won't be returning there.
This review was collected via phone interview by Customer Research Inc.
The Huber Auto G. from Huber's Auto Group Inc responded on 05/09/2018

Hi Robin, Sorry your car needs a couple things for inspection. I wish I could change that. Unfortunately it did fail inspection. Fortunately we found that out before your inspection ran out. We do not charge for the second inspection if you have the repairs completed in our shop. If we can help you get the car inspected let us know and I will not charge you twice. Take Care! ---SAL


CW
Christine W.
Denver, PA
Volkswagen GTI
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Great, reliable service and quick!
This is the second year I had my car serviced at Huber Auto and they are quick and reliable. I would recommend to anyone looking for top notch service.

JB
Justin B.
Mohnton, PA
BMW X5
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2018 Category: Service
Justin said the staff was decent with getting back to him right away.
This review was collected via phone interview by Customer Research Inc.

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