ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 3 days ago
DONNA D. on 11/18/2017
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"Caring, friendly, knowledgable and professional!"
Hud and his staff are professional, caring and friendly. They take such good care of my Jeep! Hud always helps me with the cost of maintaining my Jeep as he knows I am retired.
Vehicle: Jeep Grand Cherokee
Service Date: 11/17/2017
Review Created: 11/18/2017 06:37 AM
Jonathan C. on 11/18/2017
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Jonathan said they were easy to deal with and they stuck to the price they originally quoted him. They got him in and out easily. There were no issues whatsoever and he was satisfied with the service.
Vehicle: Ford Expedition
Category: Service
Service Date: 11/13/2017
Review Created: 11/18/2017
This review was collected via phone interview by Customer Research Inc.
Heather B. on 11/14/2017
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Heather said the business did a good job.
Vehicle: Ford Pickup
Category: Service
Service Date: 11/08/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Kenzee C. on 11/13/2017
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Kenzee said the staff were friendly and accommodating.
Vehicle: GMC Terrain
Category: Service
Service Date: 11/08/2017
Review Created: 11/13/2017
This review was collected via phone interview by Customer Research Inc.
Brad W. on 11/09/2017
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Brad said the staff changed the quote from $120 to $128, and then to $133 with tax. He did not understand the different amounts. They got right to work on his vehicle and he plans to take another vehicle to them for service. He wants to see how good they really are. As far as the service he would recommend this business.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 11/06/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Michael P. on 11/06/2017
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Michael said the staff are thorough and he had a great experience. They kept him in contact and they gave him explicit details regarding his vehicle.
Vehicle: Mitsubishi Montero Sport
Category: Service
Service Date: 10/27/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
lisa h. at Hud's Auto Service responded on 11/08/2017

Michael,

Thanks for letting us know how we did.
We are happy to give our great customers as much
or as little detail as they want about their repairs.
Thanks for appreciating our customized service and for
letting us help you with your vehicle repair needs.

Jansen K. on 11/06/2017
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Jansen said the staff did extra work on this vehicle that wasn't a priority and completed his initial service.
Vehicle: Honda Civic Cpe
Category: Service
Service Date: 10/27/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
lisa h. at Hud's Auto Service responded on 11/08/2017

Jansen,

We always try to do everything we can to go the extra mile
and take great care of our valuable customers.
Thanks for coming in.

Lanny H. on 11/06/2017
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Lanny said the staff provided quick service. They had good attitudes, and they showed him everything. They took care of his vehicle.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 10/27/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
Matthew M. on 11/06/2017
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Matthew said this business is awesome. The service is very good.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 11/02/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
RICH J. on 11/03/2017
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"Hud’s does it again!!"
As always, great service and quality work! Thanks!!
Vehicle: GMC Yukon
Service Date: 11/02/2017
Review Created: 11/03/2017 07:53 PM
lisa h. at Hud's Auto Service responded on 11/08/2017

Thanks Rich....

"great service and quality work..." are marks we always try to hit
with our great customers.  We will continue to work hard to keep that our aim.  Thanks for allowing us to serve you.

Candy S. on 11/02/2017
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"Great staff"
Great customer service
Vehicle: Lincoln Navigator
Service Date: 10/31/2017
Review Created: 11/02/2017 05:54 AM
lisa h. at Hud's Auto Service responded on 11/08/2017

Thanks for your feedback...
We are pretty thankful for our great staff!
Appreciate you letting us help you with your 
vehicle maintainance/repair needs.

BRAD A. on 11/01/2017
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"Friendly excellence "
This business goes the extra step for exceptional customer service.
Vehicle: Jeep Wrangler
Service Date: 10/27/2017
Review Created: 11/01/2017 10:28 AM
lisa h. at Hud's Auto Service responded on 11/08/2017

"Friendly excellence"...music to our ears!
Thanks for coming in and letting us serve you.

SHARON B. on 10/26/2017
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"The honesty, friendliness, and professional work."
They went the extra mile for me and my car and saved me a lot of time and inconvenience. I so appreciate their efforts to accommodate.
Vehicle: Ford Fusion
Service Date: 10/24/2017
Review Created: 10/26/2017 11:08 AM
lisa h. at Hud's Auto Service responded on 11/08/2017

Sharon,

As you know, we really desire to take great care of our customers...who are often friends as well.
It was our pleasure.........

Jay H. on 10/25/2017
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"2014 Wrangler Rubicon Brakes"
On October 23, 2017 I took my 2014 Wrangler Rubicon to Hud's at the recommendation of the dealership (Mears Motors) where I bought the Jeep, with what I thought was a front brake issue. I told Nathan what I thought the issue was, as I am not very mechanically inclined. Within a few hours he called to let me know that it was actually the rear brakes and talked me through the options and was very forthcoming about the cost of the repairs. The repairs were completed before the time promised and there were no surprising cost. I highly recommend Hud's for any auto repair needs you may have.
Jay Haggard
Lubbock, Texas
Vehicle: Jeep Wrangler
Service Date: 10/23/2017
Review Created: 10/25/2017 05:51 AM
lisa h. at Hud's Auto Service responded on 11/08/2017

Jay, 
We work hard to make auto repair as easy as possible for the
not so mechanically inclined. :)
We also really appreciate customers who value the way we work
so hard to take great care of our customers repair needs.
Thanks for letting us know how we did!

Howard W. on 10/17/2017
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Howard said he would recommend this business for service.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 10/12/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
lisa h. at Hud's Auto Service responded on 11/08/2017

Thanks Howard!

Suzi E. on 10/16/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Suzi said she was charged for an oil change she did not request.
Vehicle: Ford Explorer
Category: Service
Service Date: 10/10/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
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Nathan G. at Hud's Auto Service responded on 10/18/2017

So very sorry to have done this.  A refund is being processed for that oil change, and you should have it in the mail in a few days.  -Nathan

Tony F. on 10/12/2017
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Tony said the workers did a good job. They were honest and professional.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 10/05/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
lisa h. at Hud's Auto Service responded on 11/08/2017

Tony.....thanks for coming in and for letting us know how we did.
Trust and professional are key words in our business and we are glad we could serve you.

Kenneth L. on 10/12/2017
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Kenneth said he was very satisfied.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 10/06/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
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Nathan G. at Hud's Auto Service responded on 10/18/2017

Thank you for the opportunity to work on your Chevy, don't hesitate if you need anything else.  -Nathan

Jeniffer C. on 10/09/2017
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Jeniffer said the business provides good service.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 10/02/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
lisa h. at Hud's Auto Service responded on 11/08/2017

Thanks for letting us serve you by helping you keep your Jeep up and running!

Alyssa N. on 10/09/2017
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Alyssa said this business was really great. They were really nice when she spoke with them.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 10/03/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
lisa h. at Hud's Auto Service responded on 11/08/2017

Thanks Alyssa.....thanks for letting us serve you!

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