Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1015 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 11 days ago

Reviews


TG
Timothy G.
Lubbock, TX
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Timothy said the business is usually a pretty good, but he was a little set back this time because of the cost.
This review was collected via phone interview by Customer Research Inc.
lisa h. from Hud's Auto Service responded on 05/23/2018

Timothy,

Thanks for letting us care for your Dodge Pickup.
Vehicle maintanance/repair is an necessary investment
in the upkeep of your truck.  We will continue
to look for ways to keep our costs down so we can pass on
any savings to you.


NV
Nadia V.
San Antonio, TX
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Nadia said this business took her to work and picked her up when her vehicle was ready. Her vehicle wasn't ready by lunch when they said it would be so they provided her a discount.
This review was collected via phone interview by Customer Research Inc.
lisa h. from Hud's Auto Service responded on 05/23/2018

Nadia,

Giving courtesy rides is one way we can keep you going
while repairs/maintanance is being done.
Glad we could help!


CH
Cody H.
Lubbock, TX
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Cody said the staff completed his service in a timely manner.
This review was collected via phone interview by Customer Research Inc.
lisa h. from Hud's Auto Service responded on 05/23/2018

Cody,

We work hard to complete work in a timely manner and appreciate
you coming in and for letting us know how we did!

lisa


MB
Mj B.
Lubbock, TX
Volvo S80
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Mj said the staff was up-front and honest. She never has to worry about being overcharged when she gets her vehicle serviced.
This review was collected via phone interview by Customer Research Inc.
lisa h. from Hud's Auto Service responded on 05/23/2018

Mj,

"We specilize in trust" is our motto and foundation.
 Thanks for your review and letting others know
how we do business.  Appreciate you letting us care for your
vehicle.


MG
Madison G.
Texas
Jeep Patriot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Madison said there were no problems. They were very quick.
This review was collected via phone interview by Customer Research Inc.
lisa h. from Hud's Auto Service responded on 05/23/2018

Madison,

Thanks for letting us take care of your Jeep.


KJ
Kaleb J.
Lubbock, TX
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Kaleb said the service was good but they did not have his vehicle ready in the time frame that was promised.
This review was collected via phone interview by Customer Research Inc.
lisa h. from Hud's Auto Service responded on 05/23/2018

Kaleb,

Thanks for letting us service your Mustang...
thanks for your patience as we sometimes run into 
issues on vehicles that make us run long.
We will continue to work on timliness.


BC
Brady C.
Lubbock, TX
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Brady said the staff did what he needed in a timely manner. They provided a courtesy ride home which was very helpful.
This review was collected via phone interview by Customer Research Inc.
lisa h. from Hud's Auto Service responded on 05/11/2018

Brady,Always a pleasure to provide a courtesy ride...and to be able to have folks like you for a customer!Our thanks..........


TM
Tim M.
Lubbock, TX
Volkswagen Jetta Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Tim said they were willing to spend time describing the service. They have integrity and are conscientious.
This review was collected via phone interview by Customer Research Inc.
lisa h. from Hud's Auto Service responded on 05/09/2018

Tim...thanks for coming in.
Always glad to take the time to go over
the details of service needed when desired.
Trust is our motto....and we appreciate your
feedback!


JL
Julian L.
Lubbock, TX
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Professional, great service,
Very satisfied with the suspension work done on my vehicle.
lisa h. from Hud's Auto Service responded on 05/11/2018

Julian,Our thanks to you for allowing us to do your suspensionwork.  We will keep working hard to care for your vehicle needs.


ML
Mark L.
Lubbock, TX
Chevrolet Cobalt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Mark said the staff provided good quality service on his vehicle.
This review was collected via phone interview by Customer Research Inc.
lisa h. from Hud's Auto Service responded on 05/11/2018

Mark,

Always our goal to provide good quality service!
Thanks for letting us serve you and for letting us
know how we did.


LW
Leonard W.
Lubbock, TX
GMC Yukon XL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Amazing Customer Service
We are moving out of state and my vehicle broke down. Nathan got us in immediately and worked his magic all mornimg to locate the needed parts. He was able to get the parts from out of town and get the vehicle fixed, all well before closing time the same day!

The customer service and quality of work are above and beyond excellent.
lisa h. from Hud's Auto Service responded on 04/27/2018

So good to hear from you.
Nathan and our Hud's team really do work
hard
to get our customers back on the road.
Best wishes to you as you begin your new
adventure up North!


JS
JOHNATHON S.
Lubbock, TX
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Always a great experience
Hud did a great job by hiring Nathan. He is always a pleasure to work with.
lisa h. from Hud's Auto Service responded on 04/25/2018

Thanks Johnathon....we appreciate that feed back.
We too are quite a fan of our Service Advisor.
He's a great man whose also excellent at his job!


JG
Jeff G.
Lubbock, TX
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Jeff said they did a great job.
This review was collected via phone interview by Customer Research Inc.
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Nathan G. from Hud's Auto Service responded on 04/20/2018

Thanks for the lbusiness.  We appreciate you letting our expert front end technician get you back on the road. -Nathan


RF
Roy F.
Shallowater, TX
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Roy said he was very happy with the service he received and he's bringing another vehicle down soon. The staff gave him a ride home, as he lives a long way out.
This review was collected via phone interview by Customer Research Inc.
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Nathan G. from Hud's Auto Service responded on 04/20/2018

Thank you Roy.  Hope you have many more miles. 


CM
Caleb M.
Wolfforth, TX
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Caleb said the staff was helpful and worked through problems that arose with the vehicle.
This review was collected via phone interview by Customer Research Inc.
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Nathan G. from Hud's Auto Service responded on 04/20/2018

Thanks for giving us a chance to earn your business.  Glad you took advantage of our first time customer coupon.  Hope to be your first call when your truck needs service in the future. -Nathan


DN
Debbie N.
Wolfforth, TX
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Debbie said the service was great. The staff was very polite. The service was completed within the same day.
This review was collected via phone interview by Customer Research Inc.
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Nathan G. from Hud's Auto Service responded on 04/20/2018

We hate being withour our vehicles and we know our customers do to.  The majority of our work is finished the same day it arrives at our shop.  Thanks for your business. -Nathan


KC
Kirk C.
Lubbock, TX
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Kirk said he appreciates the staff's honesty. He stated he doesn't feel he is getting taken advantage at the business.
This review was collected via phone interview by Customer Research Inc.
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Nathan G. from Hud's Auto Service responded on 04/20/2018

Thanks for bringing in your super clean Dodge.  Appreciate you letting us work on it and look forward to working together in the future. -Nathan


GN
Greg N.
Lubbock, TX
Mazda CX-9
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Greg said the business was very honest and it finished very quickly. They all take good care of him.
This review was collected via phone interview by Customer Research Inc.
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Nathan G. from Hud's Auto Service responded on 04/20/2018

Always appreciate your kindness, especially while we worked through your challenging problem.  Thanks for your kind words. -Nathan


RJ
RICH J.
Lubbock, TX
GMC Yukon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018
Common Sense!
I had my 17 year old Yukon in there last week to check for a freon leak. You found the leak, but didn't try to force me to buy the "repair" @ $1,600. You realize that with a vehicle this old, there's a point you quit fixing things and look at another vehicle. Thanks for having some common sense about these things.
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Nathan G. from Hud's Auto Service responded on 03/26/2018

Appreciate you and your kindness.  Happy to help any time. - Nathan


KH
Kim H.
Lubbock, TX
Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2018 Category: Service
Kim said the staff was great, but she was not happy that she had to have the work done on her vehicle.
This review was collected via phone interview by Customer Research Inc.
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Nathan G. from Hud's Auto Service responded on 03/26/2018

Thanks Kim,  Sorry you had car problems, happy to help you keep on rolling. - Nathan