Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1058 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 2 days ago

Reviews


CS
Candy S.
Lubbock, TX
Lincoln Navigator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Great customer service and gets the car repair done wuickly
Wonderful, dependable business . Love the guys who work there

WW
Weldon W.
Lubbock, TX
Ford Transit Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Quick and reliable service
Hud’s is great because they care about their customers as PEOPLE not as business revenue. They complete the required service quickly and reliably. What more can a customer want from an auto service business!

KL
Kathy L.
Texas
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Kathy said she loved her service. The work was really good.
This review was collected via phone interview by Customer Research Inc.

TC
Todd C.
Lubbock, TX
Ford Expedition EL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Consistently Excellent
Hud and his staff are completely trustworthy. They fix only what needs to be repaired, at a fair price and with great customer service.

JR
Jim r.
Texas
Chevrolet Sonic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Jim said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

SB
Seth B.
Lubbock, TX
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Seth said the business has always been kind and very helpful.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 09/24/2018

Seth thanks for giving us a first try!  Appreciate your business and happy to help any time your new Malibu needs anything. -Nathan


DT
Daniel T.
Lubbock, TX
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Daniel said the business did an accurate diagnosis, they provided shuttle service, and gave him a fair price.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 09/24/2018

Thanks Daniel.  Always happy to help.  Welcome to Lubbock and let us know if you need anything else. -Nathan


WG
Wayne G.
Lubbock, TX
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Wayne said the employees were knowledgeable. They provided very good service.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 09/24/2018

Appreciate your business and look forward to serving you for years to come. -Nathan


KA
Kevin A.
Lubbock, TX
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Kevin said the business did a nice job.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 09/24/2018

Thanks for the business and for coming in for your first visit with your Camry.  Let us know if you need anything else. -Nathan


JA
Jack A.
Levelland, TX
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Jack said the business was good, and treated him nice. They were not able to resolve the issue with his vehicle.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 09/24/2018

Appreciate you coming in.  Yes, sorry to hear how expensive that part was going to be.  Let us know if you decide to fix it in the future. -Nathan


KF
Kyle F.
Sultan, WA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Kyle said they were able to see him the same day, which he liked.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 09/24/2018

We know how hard it is to be without your car, so we always try to get your car in and out as soon as possible. Appreciate your business. - Nathan


JB
JEFF B.
Lubbock, TX
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Trustworthy and reliable
It is hard to find honest and good mechanics, so Hud’s is a rarity. I always feel confident when I take my cars to Hud’s That I will be treated fairly. Thank you.
Nathan G. from Hud's Auto Service responded on 09/07/2018

Jeff thanks for the great review and for the great conversation. Happy to help anytime. -Nathan 


BS
Brian S.
Lubbock, TX
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Brian said it was a good experience.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 09/24/2018

Thaks Brian, happy to help anytime.  -Nathan


RT
Rick T.
Texas
Cadillac STS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Rick said when he called to get the quote and an appointment, the technicians seemed honest and knowledgeable. He was able to get in the same day and the work was done the same day. There was not any surprises. The problem was diagnosed correctly and everything was done accurately with the repair.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 09/24/2018

Thank you Rick, we try very hard to be accurate in our diagnosis and estimates.  Always happy to hear your feedback and look forward to helping in the future. -Nathan


SG
Sandy G.
New Deal, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
The people
I love Hud's. They are really awesome and I have had absolutely no problems with their work or customer service. Prices are very reasonable. I am happy with them and will continue to do business with them.
Nathan G. from Hud's Auto Service responded on 09/07/2018

Always a pleasure to see you and your cars.  Looking forward to Rocky's visit. -Nathan


JP
Jimmy P.
Texas
Lincoln Navigator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Jimmy said the business proved first class service and were done in a timely fashion.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 09/07/2018

Thanks for taking the time out of your busy schedule to review us.  We appreciate your business and look forward to helping anytime. -Nathan


LM
Luis M.
Lubbock, TX
Dodge Challenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Luis said they did a very wonderful job.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 08/27/2018

Thanks Luis, we appreciate all the years you have been our customer! -Nathan


JK
Josiah K.
Lubbock, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Josiah said the he was very happy with the businesses diagnostics. They were punctual, quick, honest, and straight forward. He believes they saved him a lot of money for the repairs that were needed.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 08/27/2018

Always happy to get you back on the road for the least amount of money possible.  Appreciate your business. -Nathan


JP
Jill P.
Lubbock, TX
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Jill said the staff was kind and willing to work with her. She was given cost estimates for future service.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 08/27/2018

Thanks for bringing in your Taurus! Happy to help anytime you need car service. -Nathan


JD
Jay D.
Lubbock, TX
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Jay said everything went just fine at this business. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 08/27/2018

We appreciate you trusting your company vehicles to us.  Always happy to help another local business keep their wheels rolling. -Nathan