Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1107 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 6 days ago

Reviews


Verified Customer
Lubbock, TX
Nissan Altima
Verified Customer
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04/18/2019
Honesty and Honest Work
Hud's is always straight forward with what is wrong with my vehicle and does exactly what it takes to fix the problem. Absolutely no funny business involved. I always appreciate the honesty behind their diagnosis and work.

CJ
Cameron J.
Lubbock, TX
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Cameron said this facility does a great job.
This review was collected via phone interview by Customer Research Inc.

MR
MARSHALL R.
Anton, TX
Toyota Highlander
Verified Customer
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04/13/2019
Always excellent service!
As always, the folks at Hud's are very professional, and excellent at auto maintenance! Thank you for the tremendous service you continue to offer!

TW
TOM W.
Lubbock, TX
Toyota Highlander
Verified Customer
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04/05/2019
Oil change and general checkup
Always excellent service

HK
Harold K.
Shallowater, TX
Ford F-150
Verified Customer
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03/09/2019
We like Hud's
We always get fast repair, reasonable prices and great expertise at Hud's.
lisa h. from Hud's Auto Service responded on 03/11/2019

We love hearing from our customers-
and we love that you appreciate how we aim
to carry out our work.
Thanks for your feedback.


LL
Lance L.
Lubbock, TX
Toyota Tundra
Verified Customer
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03/09/2019 Category: Service
Lance said the business was really friendly, quick and honest about their pricing.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 03/13/2019

Thanks for bringing in your Tundra for an alignment!  We appreciate your business!


AL
Andy L.
Lubbock, TX
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Andy said he's already put 1,000 on his vehicle since the service and everything is working out good.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 03/13/2019

Thanks you!  You must really put on some miles.  It is easy around these parts, appreciate your business! -Nathan


JH
Jacky H.
Lubbock, TX
INFINITI QX56
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Jacky said that they know him at the place and treat him like family. They take care of him and they're honest. He feels comfortable going there.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 03/13/2019

We are always happy to have you in!  Thanks for taking the time to review us.  We love both your import and domestic SUVs! -Nathan


WW
Weldon W.
Lubbock, TX
Ford Excursion
Verified Customer
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02/23/2019
Always ready to Help their customers
Have you ever wondered how many businesses remain IN business? You're the returning customer to a business that cannot remember your name or anything about you or what service they provided you the last go around. Your need today probably requires a short amount of time, but you're stuck at the end of the line and maybe your vehicle will be ready in a day or two.

Never so at Hud's. While they are busy too; they never transfer that message to you. They make you feel like you're their one and only customer that day. They seem to respond effortlessly and quickly to most of my requests ... no matter how small or large. Thank You Hud's.
lisa h. from Hud's Auto Service responded on 03/11/2019

Weldon,

Appreciate the kind words about how we aim to conduct our
business-the same way we'd like to be treated when we have
business to conduct with others.  Thanks for your affirming words-
much appreciated!


CC
CLYDE C.
Lubbock, TX
Ford Taurus
Verified Customer
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02/21/2019
Another satisfied customer
You know when you take your vehicle to Hud, it is in very capable & honest hands! Have used Hud for years & never been less than happy.
lisa h. from Hud's Auto Service responded on 03/11/2019

Clyde,

Honesty and trust are the foundation of any good business-
appreciate you allowing us to take care of your vehicles and
for being a great customer!


IK
Iurii K.
Lubbock, TX
Isuzu Rodeo
Verified Customer
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02/15/2019 Category: Service
Lurii said he likes their timing and price. They are very friendly. He is happy to do business with them.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 02/18/2019

Thank you!  Appreciate your years of being a customer with us.  Thank you so much for your business! -Nathan


OG
Omar G.
Levelland, TX
Dodge Dakota
Verified Customer
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02/14/2019
Hud's Best in the West
Fast , friendly service. Easy scheduling appointments. Quality work!
Nathan G. from Hud's Auto Service responded on 02/18/2019

Thanks!  Happy to help anytime.  Always happy to work you in by appointment or walk in. -Nathan


JB
JEFF B.
Lubbock, TX
Ram 2500
Verified Customer
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02/14/2019
excellent and fast service
As usual, Hud's provided top quality service. I'm glad I found a reliable, honest auto shop.
Nathan G. from Hud's Auto Service responded on 02/18/2019

Thanks for the kind words.  Always happy to help keep you on the road. -Nathan


MC
Mike C.
Lubbock, TX
Suzuki Grand Vitara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Mike said the service was timely and the mechanic communicated with him throughout the whole process.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 02/18/2019

Thank you Mike! Appreciate you brining in your Suzuki.  We are happy to help anytime. -Nathan


PT
Patrick T.
Lubbock, TX
Volkswagen Golf
Verified Customer
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02/01/2019 Category: Service
Patrick said the employees were very professional and trustworthy.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 02/18/2019

Patrick, Thanks for taking the time to review us.  Glad to have you in again.  Let me know anytime you need something. -Nathan


LL
LARRY L.
Lubbock, TX
Mazda CX-9
Verified Customer
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01/28/2019
Long time customer
I have been taking vehicles to Hud’s For the past 5 years. They are extremely knowledgeable on MANY makes and models. They are always honest with me, always fair priced, and the customer service experience is second to none!! Thanks for being a “go-to” for all my automotive needs!!
lisa h. from Hud's Auto Service responded on 01/30/2019

Thanks for your great feedback-
we will work hard to continue to offer our customers
the best service in Lubbock!
Appreciate you coming in.


Verified Customer
Midland, TX
Chevrolet Malibu
Verified Customer
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01/25/2019
Starter
Yet another great experience
Nathan G. from Hud's Auto Service responded on 02/18/2019

Thank you for your continued business! -
Nathan


BS
Bruce S.
Lubbock, TX
Toyota Tacoma
Verified Customer
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01/23/2019 Category: Service
Bruce said Hud is a man of integrity. He is honest and runs his business in an honest manner.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 02/18/2019

I've known Hud 20 years and his honest and transparent way of doing business is refreshing! -Nathan


DW
Dan W.
Lubbock, TX
Toyota Corolla
Verified Customer
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01/22/2019
Great, Quick Service.
Work was done quickly and correctly. I was called and given a quote for the replacement of my starter, and quoted for additional work that they recommended due to the mileage on my car. I approved the original work and appreciated the recommendation for additional preventative work. Within two hours I was contacted that the work was completed. This is the second time that I have taken my vehicle to them for different repairs. Both times the service has been excellent.
(The first time it was there for brake work and in their inspection they found the timing belt was needing to be replaced. I appreciate them finding the issue before it left me stranded somewhere with a broken belt.)
Nathan G. from Hud's Auto Service responded on 01/23/2019

Thanks!  Appreciate the kind words and look forward to helping keep your Corolla on the road for many more miles.  Let me know if you need anything. -Nathan


RR
Rhett R.
Lubbock, TX
Ford Pickup
Verified Customer
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01/17/2019 Category: Service
Rhett said it was quick and easy.
This review was collected via phone interview by Customer Research Inc.
Nathan G. from Hud's Auto Service responded on 01/23/2019

Thanks for stopping in.  Glad to hear the F150 is running great.  Happy to help anytime. -Nathan