Overview

Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5rating 4.39

1528 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.3749978/5Overall Rating 4.3749978/5Overall Rating 4.3749978/5Overall Rating 4.3749978/5rating 4.3749978
Original
Overall Rating 2.0312538/5Overall Rating 2.0312538/5rating 2.0312538rating 2.0312538rating 2.0312538
87% Would Recommend
91% Business Response
Latest Review 5 days ago

Reviews


Verified Customer
Jersey City, NJ
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Thank you
Good for service
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/22/2019

Your feedback is very valuable to our dealership

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

NB
Norma B.
Dingmans Ferry, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
As always great service and the staff are friendly .
I always feel welcome, hazel free when making an appointment
the Parts & Service Department accommodates you.
Thank you for the GREAT service provided =)
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/22/2019

Thank you for taking the time to fill out our survey

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

JB
Judith B.
Queens, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great cars and great service
The service I receive is always professional and timely. Everyone is always friendly and they answer your questions.
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/22/2019

Thank you for the 5 stars.

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

GP
Gerardo P.
North Bergen, NJ
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/19/2019 Category: Service
mr Perez
good service
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/22/2019

It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

JL
Joseph L.
Jersey City, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/19/2019 Category: Service
your service agents need customer service skills
my experience this time was not up to par
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/22/2019

It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

Verified Customer
Bayonne, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Great Service
The service department was very helpful and courteous. They gave mean estimated time on completing the work and they met the deadline. I will definitely return for service.
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/19/2019

Wow, thank you for the 5 stars!

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

JV
Jose V.
Kearny, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
J. Veloso
Oil change fast and neat.
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/18/2019

We are so happy when our customers are happy, thank you for the 5 stars!

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

NM
Nelly M.
Elizabeth, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
vicent
Vicent is a NICE CUSTOMER SERVICE PERSON the i have meet there. tahnks vicent for everything you do when i get there so quickly and nice
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/18/2019

Thank you for the 5 stars.

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

RM
Ramon M.
Union City, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
The service dpt. Deserve 5stars
Hudson hyunday is the best car dealer #1
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/14/2019

We are so glad your experience here was a positive one

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

Verified Customer
Irvington, NJ
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Service Dept.
Service Dept. remains beyond a 5 star rating. Major thanks to Jeff (Service manager) and Vince (service rep.) who constantly provide helpful insight and opinions on the vehicles that come for service. Great work that all the staff provide as well.
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/14/2019

Your feedback is very valuable to our dealership

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

SE
Shawanda E.
Whitehall, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Sonata
They are very welcoming
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/14/2019

Thank you for taking the time to fill out our survey

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

SR
Susan R.
Jersey City, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Service of My Vehicle,2018 Sonata
Work was in the said.Employee's Friendly and Knowable.!!
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/14/2019

When our customers leave here happy, that makes us happy

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

FL
Florence L.
Jersey City, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2019 Category: Service
service visit
waiting for explanation of why the cost of oil.
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/14/2019

It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

Verified Customer
Bayonne, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Great customer service.
As soon as I walked in they asked "do you need any assistance". That's good customer service.
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/18/2019

Thank you for the 5 stars!

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

VL
Valerie L.
Newark, NJ
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
on tine service
I have been a loyal Hudson Hyundai customer for a few years now. I have no plans on changing.
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/12/2019

We always appreciate positive feedback from our customers.

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

JG
Jose G.
Union City, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Rapidez
Son muy rápidos a la hora de realizar sus servicios
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/12/2019

Thank you for the 5 stars.

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

AD
Adalid D.
Belleville, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/10/2019 Category: Service
Recall for a month
Long story short. Took them a month to get my car fixed. Something they messed up trying to do an update on their recall. They never gave me a loaner car. And after the 3 weeks of the car being in their shop, I call and they said my technician has called out sick for the last three days so management will contact me with an update on my car. An hour later I get a call from the dealer saying my car is ready for pickup. Now who’s the lier here!? Was my technician really out for 3 days? Because if he was, then my car was ready in the shop for 3 days and no one ever bothered to contact me. If I could give them 0 stars, I WOULD!
Ronald W. from Hudson Hyundai responded on 03/13/2019

It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.

 

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com


RV
Raul V.
Jersey City, NJ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Service
Customer satisfaction is a priority at this location, thanks again
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/12/2019

Your feedback is very valuable to our dealership.

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com

JS
Joseph S.
Hoboken, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/08/2019 Category: Service
service
very poor service

YL
Yvelisse L.
Jersey City, NJ
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Staff are very professional
Professionalism
Jeffrey J J., Parts and Service Director from Hudson Hyundai responded on 03/12/2019

Your kind words are much appreciated.

Jeff Jamison
Parts and Service Director
1-201-333-3100
jjamison@hudsonautogroup.com