Thank you Carol! We love educating customers about their vehicles!
We really do appreciate it, Jo! Thank you for your business and kind words!
Thank you Jen! Our slogan is "We're not just taking care of cars, we're taking care of customers" and educating our customers about their vehicles is part of it!
Thank you Ron! We appreicate your business and kind words!
Thank you Pat! Frank is always happy to give you a ride! We'll see you next time!
We appreciate your kind words and we thank you for your business!
Thank you for the review and I apologize that our views are different on this. I understand yours, but also need to explain ours.
My problem with the check engine lamp in most vehicles is that unless it flashes (which indicates an engine misfire) it doesn’t indicate severity. This has become a problem to the point that a lot of manufacturers now have a warning lamp in the instrument cluster that tells the operator that the fuel cap is loose. Tightening the cap extinguishes the warning and I prefer a vehicle that is designed with this feature.
Since the warning lamp in your model doesn’t indicate severity, the only proper approach is to perform a system diagnosis. In our shop this is performed by a trained professional using the same hardware and software used by the dealer. The hardware isn’t cheap to purchase and subscription prices are required to keep it both active and updated. This is the reason for the labor expense that we quote.
Just about every parts store offers free checking of codes. The problem with that is that the check is not performed by a specialist in your brand of vehicle and the hand held scan tool they use only offers limited information. We have software that identifies the code, shows the freeze frame data indicating the conditions under which the code was recorded, checks the history to see how many times the code has been recorded and then performs output diagnostic test (live real-time testing) to determine if there is validity to the code or if it may have been recorded erroneously.
In your case the “quick check” someone performed was a benefit to you. Unfortunately, the professional automotive community does not view this as the proper diagnostic approach.
We appreciate your loyalty Joanna and were happy to hear that you're happy with your service!