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Brandon L.

Louisville, KY

10/05/2023

Category: Service

Bad Rotors on New Car Purchase

As you can see above by the lack of stars my experience was extremely bad and next, I will explain why. On Saturday, Sept. 30, 2023, my wife, best friend, and I all loaded up and drove to this dealership making it a 5 1/2 hour road trip to pick up my 2023 Genesis G70 You can imagine my initial excitement when I first saw it in person up close after viewing it online for weeks. While I spoke with one of the dealership members outside next to the car my best friend checked the tire treads, brakes, and rotors. It was during his brief inspection he quickly noticed that two of the rotors felt off once he touched them and shouldn't look like that for a newish car with under 20,000 miles on the odometer. I then checked them to see if I felt what he did and clear as day the feel and look were off. We brought it to the dealership member's attention who alerted the sales manager of the concern. The sales manager told us several times that since the car had been sitting for a while that's why it looked and felt that way but if you ride it for a bit the rust should fall off and even out the rotor. Right away that story made no sense to us but we went ahead with the test drive. The car felt nice until I slowed up to around 20-35mph and we all noticed (my wife, best friend, and I) how the car had a bad vibration to it guess what it was on the side that the dealership switched the 2 bad rotors to (drivers side and rear). Once I arrived back at the dealership we alerted the sales manager again that we felt a bad vibration from that side and we believed it was the rotors. He told us the same story and took it for a "test drive" himself. The sales manager came back in like 5-8 minutes and said he didn't feel anything and assured us once again it was just rust that would fall off once I took the car and drove back home. He knew we weren't buying that story and became visibly frustrated and irritated by our genuine concern for not only the purchase I was about to make for my new vehicle but for my safety on the journey back home. After being at the dealership for over 2 1/2 hours he was ready to give up on it altogether but before he did he brought in a mechanic to try and comfort me on the sale and that it's only rust on the rotors and that nothing is wrong with the vehicle. The sales manager now looked at me and said see there's nothing wrong with it now are you ready to sign the paperwork? We still weren't convinced and asked if I could at least get 1000 dollars taken off since those rotors will have to be replaced despite what you are saying and asked if I could get some new wiper blades since they looked like they could be replaced especially since the manager himself said the car had been sitting for awhile and under direct sunlight. That was too much to ask and the sales manager implied it was either a deal or no deal and that he wasn't going to budge on anything. Fast-forward to today Oct. 5, 2023 I took the 2023 Genesis G70 I purchased from the Fletcher, NC dealership to a Hyundai dealership where I am located. Before even inspecting my vehicle I told the mechanic the story that was told to me about the rust falling off and later evening out on its own. The face he made as well as laughter followed up by that doesn't make any sense said it all and reassured me that we weren't crazy. When I had him feel the same rotors that the NC dealership's manager and mechanic brushed off and lied about, he immediately noted that the fact it felt like it did mean it was warped badly and that trying to resurface it wouldn't even fix it. After the full inspection of the vehicle was completed the Genesis g70 that I purchased had an extremely dirty cabin air filter which would need to be replaced, wiper blades that were streaking up the windshield which needs replacement, and ALL rotors were warped which needed replacement and as a result of those being replaced brake pads are suggested to be replaced. Now, I have a vehicle I own not even a week and have a repair/maintenance bill for over 1,500. I'm extremely unsatisfied!!

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