The service staff is knowledgeable and friendly knowing me by my name.
Reverend Jack Boudreaux
Major, USA (Ret.)
Thank you for giving us your feedback Mr. Jervis, when we orginally wrote the ticket up we always have our customer sign the repair order to show them what they are paying for. We dont like to have any hidden suprises when checkout also they enables us to verify what you came in for and what dollar amount will be. The check engine light was on for a thermostat issue which we gave you the choice to fix or not to fix, again we are not the type to try to force anything on the customer. I hope we will be able to service your cars in the future and will be able to give us better feedback next time. Thank you.
Keep it up Gentlemen
Marie, I wasdirectly involved with your Mini Cooper both times. The first time it came in the thermostat housing was leaking and is on the left side of the engine. After replacing, we repressure tested the vehicle to confirm repairs and test drove the vehicle and no addtional leaks were found. When it came back the second time and it was now leaking on the right side of the engine. A pipe going in to the water pump that is made out of plastic had deterorated to the point it was now leaking. I understand your concerns and may feel the two were related, unfortunately they weren't. We make every effort to be diligent and make sure eveything that could possibly be seen as a problem or potential problem are noticed on any visit. Unfortunately it is impossible to forsee that some components are near failure. We do not like to oversell on the premises that some related components could fail if we can not see a reasonable connection. In this case the pipe that subsequently failed, went in to the waterpump housind and was sealed with an o ring that didnt show any signs of leakage on our intital inspection. As with all vehicles as they age components will fail and other than replacing everything in a paticular system it is impossible to say down the line what will or could fail next and when. And as always I try to sell what is needed at the time and not oversell on the premises that something could fail unless there is some sign that such is the case. There are still other hoses, etc. in the cooling system that coul fail, but at present I do nt see anything to lead me to believe their integrity is compromised.