Hwy 21 Firestone

Thank you for giving us your feedback Mr. Jervis, when we orginally wrote the ticket up we always have our customer sign the repair order to show them what they are paying for. We dont like to have any hidden suprises when checkout also they enables us to verify what you came in for and what dollar amount will be. The check engine light was on for a thermostat issue which we gave you the choice to fix or not to fix, again we are not the type to try to force anything on the customer. I hope we will be able to service your cars in the future and will be able to give us better feedback next time. Thank you.

Marie, I wasdirectly involved with your Mini Cooper both times.  The first time it came in the thermostat housing was leaking and is on the left side of the engine.  After replacing, we repressure tested the vehicle to confirm repairs and test drove the vehicle and no addtional leaks were found.  When it came back the second time and it was now leaking on the right side of the engine.  A pipe going in to the water pump that is made out of plastic had deterorated to the point it was now leaking.  I understand your concerns and may feel the two were related, unfortunately they weren't.  We make every effort to be diligent and make sure eveything that could possibly be seen as a problem or potential problem are noticed on any visit.  Unfortunately it is impossible to forsee that some components are near failure.  We do not like to oversell on the premises that some related components could fail if we can not see a reasonable connection.  In this case the pipe that subsequently failed, went in to the waterpump housind and was sealed with an o ring that didnt show any signs of leakage on our intital inspection.  As with all vehicles as they age components will fail and other than replacing everything in a paticular system it is impossible to say down the line what will or could fail next and when.  And as always I try to sell what is needed at the time and not oversell on the premises that something could fail unless there is some sign that such is the case.  There are still other hoses, etc. in the cooling system that coul fail, but at present I do nt see anything to lead me to believe their integrity is compromised.

I am sorry for yur dissatisfaction.  You originally came in on 07/2017.  At that time, you could not afford the repairs.  At that time, we diagnosed a bad ABS Control Module because we could not even communicate with the module.  On 02/24/2018, you returned to have us repair.  We replace the Module we were now able to communicate with the Module, all ABS Lights and trouble codes we gone.    You now returned on 05/07/2018, The troulbe codes were pulled as a courtesy.  The AbS light ins intermittently coming on and the trouble codes were for a Steering Wheel Angle Sensor, indicating a possible problem with the Steering Wheel Angle Sensor.  We are still able to communicate with the ABS Control module so we know that problem is still fixed.  When the Steering Wheel Angle Sensor goes bad, the ABS tries to correct for the skid that the computer thinks the car is in, lightin up the ABS light.  Unfortunately as cars age, more things can possibly go bad.  In regard to your chnag, Nothing had ever been said to us in prior visits and unfortunately our security camera only keeps history for one week.  All my employees have been with me a long time and we never have had an issue as such.

Greg Luken
Owner