ReScore Reviews™ (17)
It would be better for future clients if this service plan could be put on file with the initial servicing & not have to be the responsibility of the client each time.
I apologize for the poor service you received at your last visit. We have a dealer recommended service schedule based on the conditions in our area and issues we see in our shop. It goes beyond the minimum recommended maintenance by the manufacturer. It sound like we did a very poor job of explaining that. Please contact me directly and I will get this issue resolved and credit you for the cooling system service we performed. My cell phone number is listed below, and if you ever have an issue while in service please feel free to call. Thank you for providing valuable feedback and taking the time to review our service department.Forrest Smith
Hyundai of Asheville
I apologize for our poor performance at your last visit. Your advisor's statement about keeping your warranty was not accurate. That said your advisor was correct on the mileage interval for your 1.6l turbo Tuscon, and any long term effects caused by going extended intervals between oil changes is definitely not covered by the manufacturer. Theses long term effect can lead to oil consumption and sludge build up in your valve train and we unfortunately see it frequently. On page 7-17 of your owners manual the severe service oil change interval for your vehicle is 3,000 miles. Severe service is defined by Hyundai on page 7-8, and includes the following qualifying conditions.
• Repeated short distance driving.
• Driving in dusty conditions or
• Extensive use of brakes.
• Driving in areas where salt or other
corrosive materials are used.
• Driving on rough or muddy roads.
• Driving in mountainous areas.
• Extended periods of idling or low
• Driving for a prolonged period in
cold temperatures and/or extremely
• More than 50% driving in heavy
city traffic during hot weather
above 90°F (32°C).
Living in our area automatically qualifies as a severe usage condition, and to take the best possible care of your car we recommend following that schedule. There are several items that may need service at a shorter intervals. By your most recent records with us I can see you are using a full synthetic and going about 5k between oil changes. With the extra protection our full synthetic provides you will not see any issues at a 5k oil change interval. Thank you for providing valuable feedback and taking the time to review our service department. If you have any questions or issues please feel free to contact me directly.Forrest Smith
Hyundai of Asheville