Overview

Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4

1779 Reviews

ReScore Reviews™ (55)

ReScore
Overall Rating 3.0727302/5Overall Rating 3.0727302/5Overall Rating 3.0727302/5rating 3.0727302rating 3.0727302
Original
Overall Rating 2.0181833/5Overall Rating 2.0181833/5rating 2.0181833rating 2.0181833rating 2.0181833
88% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


DC
Don C.
Brooklyn, NY
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Great service!
Service was great! Staff was friendly and informative!
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/21/2018

THANK YOU


Verified Customer
New York, NY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Service Review
informative
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/20/2018

Thank you


EP
Elena P.
Corona, NY
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
the people that work there
I love the way everyone treated .e that day, they were so polite
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/20/2018

THANK you


PC
Pierre C.
New York, NY
2005 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Astoria Hyundai
Great people!
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/20/2018

THANK YOU VERY MUCH


MI
Mohamad I.
Jamaica, NY
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Excellent
Awesome
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/18/2018

Thank you very much


DL
Denise L.
Ridgewood, NY
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Service
My service appointment was very good. From Conny handling me at customer service and the men doing the service on my car. I am always confident leaving after service that my car is going to run fantastic and have no worries.
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/17/2018

Thank you very much!


AA
Andrea A.
Astoria, NY
2017 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2018 Category: Service
A good service that needs improvements
I said all that I needed to say already. I tried to be more honest than I could. . Hopefully this survey can help you.
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/17/2018

we thank you for the time and effort to fill the survey out. we also thank you for the comments we can use to improve our service. our service always takes about 1:30-2 hrs here. i believed you mentioned about no paper work? i would like to speak with you regarding the service time and issue. please dont hesitate to contact me. you can reach me at 718-361-6800. best way to reach me is at jasonbaelic@gmail.com. thank you and i look forward to speaking with you. 


MM
Marc M.
Brooklyn, NY
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Great, friendly service
Scheduling an appointment was easy, and I was seen on time. The service staff was friendly and helpful. I got all my service needs done in one day.
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/15/2018

thank you very much


DJ
Daniel J.
Rego Park, NY
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Good Service
Good Service
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/15/2018

thank youvery much


KF
Katarzyna F.
Queens, NY
2015 Hyundai Santa Fe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2018 Category: Service
Kasia
Horrible service.
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/15/2018

we apologize for any issues with the vehicle. please bring the vehicle back and come see me. my name is Jason and im the service manager. i will resolve any issue going forward. and again we apologize. my phone # is 718-361-6800. best way to reach is at jasonbaelic@gmail.com. 


HS
Henry S.
Astoria, NY
2017 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2018 Category: Service
do the right job as requested
service dep need improvement with communication to many telephone calls and no answer
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/14/2018

we are always trying to improve our service and we thank you for the comments. please come see me and we can address any issues you had. phone # 718-361-6800. I will be looking forward to speaking with you. thank you


Verified Customer
Ridgewood, NY
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Vehicle services
I was satisfied. Only problem was the carelessness of drivers moving cars from the lot to mechanic garage. Be more alert for potholes & no speeding.
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/14/2018

thank you for the survey and the comments.we will work to improve our service drive


NP
Nadine P.
Brooklyn, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Good workers
The workers
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/14/2018

thank you very much


Verified Customer
Port Jefferson Station, NY
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Friendliness, availibity.
Date I wanted was available and it did not take that long.
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/12/2018

Thank you very much! we appreciate your business 


Verified Customer
Hollis, NY
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Great Service
Went in for a NYC inspection and oil change. Service was excellent. Been going there for service since I purchased my car 2015.
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/11/2018

Thank you very much 


VP
Victor P.
Jackson Heights, NY
2017 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
Oil change/ tire rotation
Services was good time should have been quicker
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/10/2018

Thank you


LC
Letia C.
Baldwin, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Great repair service
Stephanie and Danny were amazing. I bought my car on the 4th but I was experiencing some issues with the rotors, I called and they made sure it was fixed promptly. Danny didnt make me wait and stephanie was excellent!
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/10/2018

Thank you very much!


Verified Customer
Astoria, NY
2012 Hyundai Accent
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/10/2018 Category: Service
Took longer than expected
.
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/10/2018

WE APOLOGIZE FOR THE LONG WAIT YOU HAD WITH US. WE AS A DEALER WORK VERY HARD TO FINISH ALL THE CARS IN A TIMELY MANNER. AND WE ARE ALWAYS WORKING TOWARDS FOR A 5 STAR EXPERIENCE. THE SURVEY DIRECTLY AFFECTS THE ADVISOR THAT YOU WERE DEALING WITH. IT IS VERY IMPORTANT FOR HER AND US. IF YOU CAN KINDLY GIVE US A RECORE, WE WOULD GREATLY APPRECIATE IT. MY NAME IS JASON. IM THE SERVICE MANAGER. MY CONTACT IS 7183616800. EMAIL IS JASONBAELIC@GMAIL.COM
I LOOK FORWARD TO SPEAKING WITH YOU AND I CAN HELP RESOLVE ANY ISSUES GOING FORWARD


Verified Customer
East Elmhurst, NY
2011 Hyundai Sonata
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/09/2018 Category: Service
The personnel working in your service atea
Terrible service! Will never come back!
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/10/2018

My name is Jason, I'm the service manager. I would like to know what happened during the visit here. Are there any issues with the vehicle? If so please inform me so I can take proper action. The internship we provide is a great opportunity for them that allows them to grow and learn while gaining knowlegde to create a right path for them. 
And we take pride in doing so. Please don't hestiate to contact me for any issue you are having or if you just want to talk. You can reach me at 718-361-6800. Best way is email which is jasonbaelic@gmail.com. I look forward to speaking with you. Thank you


Verified Customer
Brooklyn, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
thanks for the service
thanks Jason for the clarity, appreciate it

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2018 Category: Service
be careful prices are so high
they suggested a tune-up service for 500 $ called another dealers find it between 250-300
didn't add coolant with the oil change, check everything before you go
JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/08/2018

thank you for the time and the comments. every dealership is owned separatly and have different charges for services. if you would like to talk to me, my name is jason. im the service manager. we apologize for any issue you had with us. i would love to address any issues going foward. thank you. 718-361-6800. jasonbaelic@gmail.com

JASON B., SERVICE ADVISOR from Hyundai of Long Island City responded on 08/08/2018

thank you!