Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

1005 Reviews

97% Would Recommend
Latest Review 10 days ago

Reviews


Verified Customer
New York, NY
BMW 5 Series
Verified
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07/09/2018
Great experience
They were quick, did good work and honest. Could not ask for anything else

PA
Patty A.
New York, NY
Audi A3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Patty said everything got done. She just needed her vehicle inspected. The staff came and picked it up when they said they would. It was back the next day, and everything is perfect.
This review was collected via phone interview by Customer Research Inc.

PL
PAUL L.
New York City, NY
Mitsubishi Outlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Efficiency
Service and resolving all issues prompt with all work guarteened

Verified Customer
New York, NY
BMW X5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018
Quick repair of BMW steering
Autocare East did a nice job repairing my BMW power steering cable. Once part arrived, the repair was completed in less than a day. Thanks

CM
Carlos M.
Bronx, NY
BMW 6 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Carlos said they didn't wash his vehicle but they fixed the problem.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Excellent maintenance of a 15 year old Buick!
quick, efficient, transparent. Over the years, continued great service!

CQ
Christiano Q.
New York, NY
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Christiano said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DD
DONNA D.
New York, NY
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
Service went well
I had my friend bring in my car for an oil change and a car inspection. She said it went well. She also said they said i needed an air filter, but she didn't get one. This seems to be a common recommendation whenever i get my oil changed, so i am not sure if i really need it or they are just trying to upsell me something. First time using them but will use them again. Very professional.

HB
Harvey B.
New York, NY
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spoke with Sonya. She said it was a pleasure dealing with the business.
This review was collected via phone interview by Customer Research Inc.

JL
JONATHAN L.
New York, NY
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Fast, courteous, and friendly staff
The team was able to manage me service and inspection in record time while I waited. I was very pleased.

MF
MARK F.
New York, NY
Subaru Impreza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Always a Geat Experience
After having my car unsatisfactorily serviced at a nearby garage for a number of years, I have been coming to ACE for the past three years or so and have never been disappointed.

This most recent experience was no exception. From the moment I made the appointment (when they squeezed me in to accommodate my schedule) to the completion of the work everything went seamlessly.

Verified Customer
New York, NY
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Exceptional
From the first call to the repair to picking up the car, everything at Auto Care East was first rate. Clear, honest, professional, courteous and fair are the words that come to mine.

TE
Thomas E.
New York, NY
Acura TSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Thomas said the staff picked up his vehicle from the facility next door, and brought it to their business for an inspection, which was seamless and as easy as can be.
This review was collected via phone interview by Customer Research Inc.

SJ
SUSAN J.
New York, NY
Mazda CX-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018
Great service & price
I’ve been going to Auto Care East for years & find them to be honest & fair in their prices. I went there recently for my state inspection and they took me right away, finished very quickly & charged me $37.

AR
Arline R.
New York, NY
Lexus ES
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Arline said she has always been satisfied there, and would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
New York, NY
Saturn L200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Attentive service
Job well done.

RM
RICHARD M.
New York, NY
BMW 3 Series
Verified
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05/13/2018
Quick diagnosis and quick repair
The guys at Auto Care East got me an appointment quickly. In one day they had diagnosed the problem with my aging auto and fixed it. Their prices were reasonable and they took the time to outline what had gone wrong with the car and what they had done to fix it.

AL
ARNON L.
New York, NY
Jaguar XJ
Verified
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05/11/2018
Extremely responsive and reliable
As soon as I called with a problem with my car, Jeff had me come right over, diagnosed the problem, ordered the part and had everything fixed by the next day. I have used Auto Care East multiple times in the past and have always been impressed by their level of knowledge and the superb service they provide.

JM
Jerry M.
New York, NY
Audi A5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Jerry said his overall experience went very well. The service was timely and professional. Everyone is knowledgeable.
This review was collected via phone interview by Customer Research Inc.

PB
PHYLLIS B.
New York, NY
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
incredible place
This repair shop is incredibly friendly, professional, and committed. I frequently bring in my car at the last minute, without an appointment, and they make every effort to accommodate me. They never add extra repairs that are unnecessary (unlike the Toyota dealership). They are very user-friendly, texting me and calling when the car is ready.