Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

3970 Reviews

ReScore Reviews™ (61)

ReScore
Overall Rating 4.5409836/5Overall Rating 4.5409836/5Overall Rating 4.5409836/5Overall Rating 4.5409836/5rating 4.5409836
Original
Overall Rating 2.18033/5Overall Rating 2.18033/5rating 2.18033rating 2.18033rating 2.18033
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


Verified Customer
Shelton, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Great Service
The representatives were knowledgeable and friendly. They took care of my service appointment in a timely manner and provided free shuttle service for me. Plus a car wash on the house, can’t beat that.

Verified Customer
Westport, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Friendly personnel
Service is great

MV
Maranda V.
Bridgeport, CT
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Good service
Never have any problems. The staff is nice and informative.

YC
Yan C.
Shelton, CT
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Excellent
My advisor is honest and helpful. And thanks to the mechanic too, you did good job

WP
William P.
West Haven, CT
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Better than the rest
Friendliest crew I’ve ever met! ! Fast and efficient! Wait time is less than half of what I would wait at other dealerships for the same services! Thanks!

MB
Melissa B.
Bridgeport, CT
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Another great visit
Have known Larry for years so always know my car will get the best service when he is my Service Advisor!
Didn’t have the fuel injector service done at my last visit but had it done this time and I notice an improvement in the cars performance- thanks for the reminder -
See ya next time!!
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/13/2018

Melissa, 

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

CO
Consuelo O.
Bridgeport, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Service
Great Job Service Department!
Service Team informed and advised the needs on my vehicle and was done in 2 hours not bad for a Saturday morning where everyone is in the shop.
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/13/2018

Consuelo, 

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

BH
Betty H.
Milford, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Are nice and friendly and knows how to put the customer at ease.
I give the service representative five stars! I
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/13/2018

Betty, 

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

MR
Maryclaire R.
Stratford, CT
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/12/2018 Category: Service
Timely Service
Milford Hyundai had my cars for 10 hours!
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/13/2018

Maryclaire, 

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the KEY HYUNDAI OF MILFORD store, I am sorry to hear that you found service to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: ryanp@keycars.com. My phone number is 203-877-6820 if you prefer a phone conversation.


Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

CB
Charlene B.
West Haven, CT
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
.
.
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/13/2018

Charlene, 

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

CL
Cheryl L.
New Haven, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Always Great Customer Service
Always a pleasant experience when getting my car serviced. Friendly & informative staff.
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/12/2018

Cheryl, 

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

JZ
Janet Z.
Stratford, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Exceptional Customer Service
Ryan, the Service Manager, was absolutely fabulous in accommodating my needs - listening to my concern and fitting me into the service schedule right away. On top of all of that, he had my car washed, worked on a stain in the upholstery that had been there when I bought the brand new car, and discounted the service price that had been initially quoted. I was really pleased and surprised by this outstanding service. I also wanted to send kudos out to Meagan who works at the front desk where she meets and greets customers. She is absolutely "a solution provider": she is friendly, helpful and knows how to get things done. I will look forward to seeing both Ryan and Meagan when I return. They are fantastic at their jobs, and great representatives of the dealership. Thank you so much!!
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/12/2018

Janet, 

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.

Thank you so much for your kind words. Anything you need please don't hesitate to call. 


Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

AB
Anton B.
Seymour, CT
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Anton Biblekaj
Good people
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/12/2018

Anton, 

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

AR
Antonio R.
Bridgeport, CT
2012 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2018 Category: Service
Routine Service price Ridiculous!!!!!
A 75,000 Miles service was going to cost me $200.00 plus tax!!!! That is a ripped off.
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/12/2018

Antonio,

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the KEY HYUNDAI OF MILFORD store, I am sorry to hear that you found service to be unsatisfactory.

I'm very sorry about the misunderstanding with Sales. 


Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

MS
Margaret S.
Meriden, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Happy Camper
Great service - was in and out within an hour and they even washed my car.
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/11/2018

Margaret, 

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

Verified Customer
Milford, CT
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Good Experience
Jennifer, the service writer, was knowledgeable, helpful and made all the insurance paperwork for my recent visit easy.
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/11/2018

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

Verified Customer
Bridgeport, CT
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great work
I was leaving on a trip and the staff got my problems fixed within a few hours.
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/11/2018

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

YC
Yahira C.
Bridgeport, CT
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great service
Key Hyundai has great service and wonderful people that work there. The wait was not that long and service was really quick overall I am very pleased
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/11/2018

Yahira, 

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

Verified Customer
Milford, CT
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Customer Service
Quick and clear communication from customer service
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/11/2018

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820

DZ
Donna Z.
Wallingford, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
customer service is excellent
always a pleasure to deal with.
RYAN P., SERVICE MANAGER from Key Hyundai of Milford responded on 12/11/2018

Donna, 

Thank you for taking the time to tell us about your experience at KEY HYUNDAI OF MILFORD. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
RYAN PEREIRAS
Service Manager
Key Hyundai
ryanp@keycars.com
203-877-6820