Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

843 Reviews

97% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


JS
John S.
New Bern, NC
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Satisfied Customer
Another prompt and professional service job on my Santa Fe. Thank you!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/18/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words. You are welcome.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

JM
James M.
New Bern, NC
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Great service
Efficient, friendly, and quality of work.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/18/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Anonymous avatar
Verified Customer
New Bern, NC
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
OIl change
With 2 Elantras in the family it is getting to be a full time job answering your surveys just for oil changes.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/18/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Anonymous avatar
Verified Customer
Vanceboro, NC
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Hyundai Service Dept.
They do quality work in a reasonable time frame.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/15/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

DJ
Douglas J.
New Bern, NC
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
v
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Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/15/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

DM
Daniel M.
Newport, NC
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Never a hassle
As always I arrived at the shop. My car was brought in immediately. I went to the lounge to watch the news and enjoy a cup of coffee. before I could finish my coffee, my car was done and I was on my way home. Always nice to talk with Tommy Jones Too!! Great guy.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/14/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Anonymous avatar
Verified Customer
Cove City, NC
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Oil Change
In and out within 30 minutes for a routine oil change. I was able to do this on my lunch break from work.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/14/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

KL
Kerry L.
Beaufort, NC
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Great customer service
Im very bad at making appointments for oil changes. They always work me in and im always out in less than 1 hr.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/11/2018

Thank you for your 5 Star review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

PB
Presaunt B.
Stone Mountain, GA
2015 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2018 Category: Service
Fast service turnaround
Maintenance service was only 20 - 30 min and the staff was very easy going and professional.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/11/2018

Thank you for your review of our service department.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

LW
Lowell W.
New Bern, NC
2018 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Friendly Staff; Outstanding Setvice
The staff is always friendly, and the service is efficient and professionally performed. No attempts at add on service like I’ve experienced elsewhere.

HM
Howard M.
New Bern, NC
2009 Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2018 Category: Service
Service
Quick, Friendly and personable
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/09/2018

Thank you for review of our service department. and Thank you for your business

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

DJ
Dwight J.
Havelock, NC
2013 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Review
Great experience. Nice staff. Very helpful
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/08/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

DM
Diane M.
New Bern, NC
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Chuck, Service Mgr, is great & cares about you.
Car is functioning much better & that's what counts.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/08/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Anonymous avatar
Verified Customer
Oriental, NC
2006 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Professional and quality customer service.
Excellent customer service and performed AC repair/service at a reasonable cost on my 2006 Sonata.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/07/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

SL
Steven L.
Newport, NC
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Great customer service
The staff is awesome. Thank you Mr. Mattock and Mr Jones.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

NT
Nadene T.
New Bern, NC
2007 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Excellent Service
Everyone was pleasant and helpful. The work did not take as long as I thought which was a plus. A nice waiting room.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

SL
Shari L.
Vanceboro, NC
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Hyundai of New Bern is a great place to buy a vehicle, and their service department is excellent!
When we bought our Sonata, our salesman (Tommy) was friendly, professional, and knowledgeable. No high pressure sales tactics. He actually made the usually tedious buying process a pleasure. We had an appointment to take the car in this past Saturday for its first oil change, tire rotation, and general checkup, and we were happy to see them take the car back to the service bay right on time. When it was ready, they came to the waiting room to tell us and we went to the service window to pay. The man was very friendly and professional and explained everything that had been done. Then he called one of the service techs to escort us out to the car. We were very happy to see that they had actually washed the car, and even more surprised to see that the carpet and mats had been vacuumed! This was completely unexpected, but a very nice touch. Couldn't be happier with sales and service at Hyundai of New Bern!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Anonymous avatar
Verified Customer
New Bern, NC
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
After leasing 8 Hyundai’s in 11 years I guess it is a great car
Only problem is the physical appearance of the dealership
Have written to the President of HYUNDAI USA over the years and have been told that
IT’sCOMING
Feel sorry for the staff and especially the mechanics that have to work in antiquated work areas
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

GD
Gary D.
Trent Woods, NC
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Always Excellent
Excellent service and staff.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

CH
Christine H.
New Bern, NC
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
First Service
This Dealer came highly recommend by my neighbor and I subsequently purchased my Tucson from them. Went for my first service and it was all very quick and easy from phone call to pick up!!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 06/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com