Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

1254 Reviews

97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


WW
Webster W.
Beaufort, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Great service!!
They installed 4 tires for me, did an alignment and a state inspection. They were fast and professional.
Thank you
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/25/2019

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

TC
Theodore C.
New Bern, NC
2017 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Flat tire
Had a slow leak in tire. Just showed up and they fixed it on the spot. What great service. Thank you Hyundai of New Bern!!!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/24/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
New Bern, NC
2019 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Tops in service.
Bought my second car Hyundai from New Bern Hyundai. Service is top notch. Car is great.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/24/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

LR
Linda R.
New Bern, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Service
Service department is one of the best to deal with.This is our third Hyundai purchased from Hyundai of New Bern.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/24/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

KS
Karen S.
Swansboro, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Kaye
Very easy to make appointments and when arrive Chuck in the service department is always friendly, professional and gets me and out in a timely manner.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/23/2019

Thank you for your 5 STAR review of our service department and Thank you for you Business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
Trent Woods, NC
2016 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Service
The service is great.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/23/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

JS
John S.
New Bern, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Efficient and friendly
The appointment time was kept and the car was well taken care of. Everyone was friendly, including the salesman who I purchased the car through.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/23/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

MS
Mark S.
New Bern, NC
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Car inspection and oil change
They always work with me. They drive me to a school so I can volunteer while they work on my car. They come and pick me up. And my car has been worked on in this vacuumed and cleaned. They are the very best
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/23/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

AW
Amanda W.
Jacksonville, NC
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Great place
Hyundai of New Bern is excellent!!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/22/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

DH
Demetta H.
New Bern, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Demetta
Always have Excellent Customer Service!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/22/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

SM
Shujuana M.
New Bern, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Great atmosphere
Staff is always professional
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/22/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
Newport, NC
2007 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
EXCELLENT SERVICE ONCE AGAIN!!!!!
Once again the service department at Hyundai of New Bern came through as always.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/21/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

TW
Thomas W.
New Bern, NC
2011 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Best Service in town
Hyundai in New Bern is a place where the service department knows only one thing better than you, and it’s your car.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/20/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

RM
Russell M.
New Bern, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Outstanding Dearlership
Great service every time I go there!!! Friendly and courteous staff.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/20/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

LG
Linda G.
New Bern, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Great customer service
Excellent
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/18/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

JK
Jean K.
New Bern, NC
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Great service dept.
Always pleasant and helpful.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/18/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

CM
Chanique M.
New Bern, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Professional and FAST
Definitely really nice people and everything was done in a very timely manner. Just make sure you schedule an appointment first if you need you car serviced. Since this one is smaller, they don’t allow walk ins.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/17/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

MW
Malcolm W.
New Bern, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Great Service
Took my G90 to Hyundai/Genesis of New Bern for scheduled service and could not be happier. The pride and professionalism of the people who work there was evident everywhere. The service was quick but thorough and the friendly staff made me feel special.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/14/2019

Thank you for your 5 STAR review of our service department and Thank you for allowing us to service your G90.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

NK
Nicole K.
Havelock, NC
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Fast Service
I only came in for an Oil change and my tires rotated. My wait time was about a hour, which I find to be kinda fast since I did not have an appointment.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/14/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
New Bern, NC
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
great service
As usual, great service, fast in and out
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 05/13/2019

Thank you for your 5 STAR review of our service department and Thank you for your Business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com