96% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Dorothy N. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Friendly Service"
They had me In and Out fast.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/20/2017 06:06 PM
DIANE M. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New Bern Hyundai Service Department"
They do a great job. Never had a bad experience & have been going there for years. Try it. You'll be happy.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/20/2017 04:13 PM
Kathie H. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They give great service every time."
I have always got great service when I come there.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/19/2017 01:01 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/20/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Ellen A. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/18/2017 05:26 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/18/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Mark L. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service"
The Service Department was clean and the people were friendly. I had to reschedule my appointment several times due to my schedule and they were very accommodating.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 06:51 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/17/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
The employees are super friendly and service was quick. Great value and a wash and vacuum!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/16/2017 06:08 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/17/2017

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Marilyn N. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent on every level 😊"
First: everyone here goes the extra mile! I feel like family when dealing with the staff at New Bern Hyundai .
And Jim who drives me is the BEST!
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 08:10 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/16/2017

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CHARLES C. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
Chuck takes care of his customers
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/16/2017 04:56 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/16/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Carolyn S. on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Experience "
Nice dealership & staff, but better communication on the service department’s part.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 08:10 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/15/2017

Thank you for your review

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
PRESTON H. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good "
Good
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:53 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/14/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Bobby M. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
As always, job well done.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 04:20 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/14/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Robert H. on 11/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service visit"
Already written above!
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/13/2017 06:15 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/14/2017

Thank you for your review.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
John S. on 11/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Latest service visit"
Courteous, prompt service, good value.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:12 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/13/2017

Thank you for your review of our service department

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Billie H. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
I bought my car new from this dealership and always drive it back from about 45 minutes away for its regular maintenance. I believe it is well worth my drive because of the value I receive in a timely and efficient manner from Chuck and his team in the service department. Never disappointed!!
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/12/2017 04:48 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/13/2017

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
CHARLES H. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
This was the first service for a new car. Everything went well.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/11/2017 05:47 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/11/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Kenneth V. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chuck"
Chuck
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 01:52 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/07/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Danny T. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient. Always willing to help."
The people that I have met at the dealership are friendly.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/01/2017
Service Type: Maintenance
Review Created: 11/07/2017 06:59 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/07/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Gregory L. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly atomsphere"
Like service provided and relay of important information
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/07/2017 06:23 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/07/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Sue P. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
so far great service
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/06/2017 12:42 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/06/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
PATRICIA K. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was done faster than I expected."
My comment has nothing to do with my Hyundai dealer .. rather it has to do with these constant requests for feedback. Occasional would be ok but every time I see the dealer? Too much!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/06/2017 02:50 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 11/06/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
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