96% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change and inspection"
Always do a quick and thorough job....
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 04/23/2018
Service Type: Maintenance
Review Created: 04/25/2018 04:41 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/26/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"We have purchased 5 of out 8 Hyundai's at this dealership in the past 11 years"
Great cars great people at the dealership.
Lousy building and lousy work areas in the service department. Feel sorry for the mechanics in that dingy shop.
About time the owner did something to improve the appearance and atmosphere
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/20/2018
Service Type: Maintenance
Review Created: 04/25/2018 07:58 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/25/2018

Thank you for your 5 STAR review of our service department and Thank you for your business. PS  we are working on the Baron wing at this time. LOL

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Timothy S. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT SERVICE!!"
4 cyl- 5 speed manual, would be much better with 6 speed manual for highway. This would reduce rpm at higher high way speeds.
Vehicle: 2005 Hyundai Tucson
Category: Service
Service Date: 04/20/2018
Service Type: Repair
Review Created: 04/25/2018 05:35 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/25/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Gregory L. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are professional, polite, and efficient."
Great Service!!!
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/21/2018
Service Type: Maintenance
Review Created: 04/25/2018 05:04 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/25/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Dawn M. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Charming"
The service dept is great always friendly and helpful just wish getting a car serviced wasn't so costly these days.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 04/19/2018
Service Type: Maintenance
Review Created: 04/23/2018 12:30 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/23/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Karen S. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department "
Very friendly professional and completed work in timely manner.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/23/2018 11:55 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/23/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Cindy S. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"everybody was very nice"
they took care of my suv when I had a raddle they didn't stop until they fixed it they were so nice
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/23/2018 01:45 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/23/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Get the job done the first timr"
Great job
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/22/2018 05:25 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/23/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept. People are very nice,"
I've dealt with many other service department before on these guys know what they're doing and they are very pleasant every time you go in. My only complaint is that They don't always have a car that you can borrow. It is sometimes inconvenient to have to drive 35 minutes to drop off your card to get a ride home- only to turn around when it's done to go back again. very pleased with my car, and the service department that works on it!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/22/2018 05:20 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/23/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Christopher N. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service and kind customer service "
Love this dealership. They are great!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/21/2018 04:48 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/23/2018

Thank you for your 5 STAR review and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Tracy F. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service and friendly staff"
Same staff each time and greet you with a smile. Coupons available make service specials worth doing!
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 12:23 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/19/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Rana H. on 04/18/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Never but g another Hyundai "
See other notes
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/18/2018 03:42 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/19/2018

Thank you for your review. We do not set the prices of our parts this is done by Hyundai, the OEM battery for your car is a glass mat battery and they do cost more than the older flood batteries.As for your radio the only option is to use the 3.5mm jack plugged into your phone then into the jack in the car then use the power outlet in the car as a charger for your phone, your phone will then play music through the cars radio but you will have to control it with your phone and the power outlet will charge your phone, Hyundai does not make a cable for this they can be purchased from retail stores like Best Buy.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
They were quick, efficient and professional. I am so happy that I bought my Hyundai here.
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 07:11 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/18/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Wallace M. on 04/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service Quality Excellent"
Great service. Friendly sales staff. Well engineered cars.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 02:04 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/16/2018

Thank you for your review.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Pamela L. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trustwothy Crew!"
I've 'grown up' hearing that I shouldn't let a dealership do routine maintenance on my vehicle because they're a "rip off". But, since my very first contact with this dealship, they have blown up all those old wives' tales I have ever heard about cars, buying cars, and dealing with dealerhips! And so again, I turned to them for new tires and again, I got what I believe is the best deal, and certainly better than anything I priced myself!! I trust these guys completely!! If they say it needs done, then it does, and I can trust them to do it right!!! Who knew dealships could be so fun!!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/16/2018 06:13 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/16/2018

Thank you for your 5 STAR review of our service department and dealership and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Shirley S. on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Chuck and service department, as always, are very professional and work hard for customer satisfaction.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 03/29/2018
Service Type: Repair
Review Created: 04/15/2018 03:21 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/16/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Dave E. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Long Time Excellent Service"
Have received excellent service always, for almost a decade.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/13/2018 11:49 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/13/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Vance F. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and reliable service "
The service team was great n informative
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/12/2018 04:37 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/13/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Kathi V. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
You guys always take great care of our vehicle.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/12/2018 04:24 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/13/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Angela N. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy, Friendly, Professional "
I’m always elated with my service experience at Hyundai of New Bern!!!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/12/2018 12:31 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 04/12/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
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