Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

930 Reviews

97% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


VH
Vickie H.
Grantsboro, NC
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Timely, upfront
Service done as discussed. Called with pricing before doing work. Kind, courteous. Business-like.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/13/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

GO
Gilmer O.
Newport, NC
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Warranty work
Very quick and thorough resolution to steering issue.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/13/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

KS
Karen S.
Swansboro, NC
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Satisfied customer
Very easy to schedule appointment and when arrive very friendly staff plus service done in a very timely manner.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/13/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

LL
Laurel L.
New Bern, NC
2018 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2018 Category: Service
Good service
Quick, efficient service
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/13/2018

Thank you for your review of our service department.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
Havelock, NC
2018 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/12/2018 Category: Service
Did not address the problem
Brought in a 4 month old car for a turn signal that stopped working. Was told that it was a loose wire and that it was working fine. Guess what has stopped working several times since the “repair?” Not particularly impressed with the service or the fact that a car with less than 10,000 miles is already experiencing these problems.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/13/2018

Thank you for your review.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
New Bern, NC
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Hyundai building needs a facelift.
Staff is very nice and accommodating, however, building needs to be updated/renovated to more current decor.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/13/2018

Thank you for your review of our service department.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

BW
Billy W.
Trent Woods, NC
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Service
There all a bunch of great people, sales people are very efficient in knowledge of automobile questions easy to work with.
Service department what can I say they work with you on anything you need. And the do it very rapidly ,You cannot beat them
at any place in New Bern.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/11/2018

Thank you for your 5 STAR review of our sevice and sales department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

GS
Glenda S.
New Bern, NC
2005 Hyundai Xg350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Friendly people
Excellent service
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/11/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
Havelock, NC
2008 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
Review
Well done
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/11/2018

Thank you for your review of our service department

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

GK
Gina K.
New Bern, NC
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Great Service
Outstanding service as always!!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/10/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

TS
Tonya S.
Kinston, NC
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Maintenance service
Service was quick. My car received a new transmission and was ready the day the transmission came in instead of the expected following week. Runs great.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/09/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

WM
Wallace M.
Morehead City, NC
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Professional and fast service
I appreciated the service department's working me in for a timely service appointment with only a day's notice. Also appreciated the free alignment check.
s
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/09/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

TJ
Tommie J.
Morehead City, NC
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Great sales and service
The staff is great and the servicing is most convenient.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/07/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

DS
Deborah S.
New Bern, NC
2006 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Hyundai
In and out 30 minutes.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/07/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
New Bern, NC
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Convenient and helpful
They kept us informed on the progress of the work being done.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/07/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

PL
Pamela L.
Havelock, NC
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Another Boringly Great Visit!
I brought my car in for servicing - it was overdue for an oil change!! As usual, everyone was friendly, greeted me with a smile and by name!, and professionally serviced my car and cleaned it up as well!! I never have a complaint with anybody at this dealership, and everytime I leave a comment it's the same thing over and over: they ROCK!!!!! The sales department is awesome and the service department is as well. Oh! And the coffee is fabulous also!!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/07/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

MD
Michele D.
Cape Carteret, NC
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Customer Service Dept
Friendly and get the job done in timely manner! Thanks!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/06/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
New Bern, NC
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Convenient...professional...polite...timely
They also cleaned my car...whoo hoo hoo!!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/06/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

CL
Corey L.
New Bern, NC
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Customer Focused
I've never been to a dealership that had been so customer focused from the sale to the maintenance and every aspect there. I couldn't be any happier than I currently am with Hyundai of New Bern!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/04/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/06/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

DH
Demetta H.
New Bern, NC
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Ms. Hill
It was a wonderful experience. Thank you for providing wonderful service.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 08/02/2018

Thank you for your 5 STAR review and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com