Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

991 Reviews

97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


BG
Bonnie G.
New Bern, NC
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Outstanding service
Outstanding service
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/13/2018

Thank you for your 5 STAR  review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

CP
Chante P.
Cove City, NC
2000 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Satisfied
I have been coming to hyundai of new bern for repairs since 2002 and they have always done a great job and in a timely manner. They always explain everything to me with no problem. Everyone is very nice and respectful. I will always go there to get my repairs.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/13/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

MB
Michael B.
New Bern, NC
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Excellent service
The best service department I’ve ever been in. Nothing they won’t do to satisfy the customer.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/12/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
New Bern, NC
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Awesome Service Dept
Was more than happy with service visit, fixed issue, oil change, and even washed and vacuumed car. Great Experience!!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/11/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

JS
John S.
New Bern, NC
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Satisfied Customer
Performed scheduled and "unscheduled" maintenance on my Santa Fe during my 10/9 appt. Staff was able to do everything in one visit. Once again, very satisfied with staff and service.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/11/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

KG
Karen G.
New Bern, NC
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Service Dept 👍
The service department personnel were courteous and efficient and had the work done in what seemed like no time at all.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/11/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

CH
Charles H.
Oriental, NC
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Friendly and outstanding service deartment
I always get an appointment for the date and time I request. The service department is just great. All personnel are friendly, knowledgeable, and willing to provide the best service available. Wait times are kept to a minimum and prices are good.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/11/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

AL
Angela L.
New Bern, NC
2012 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2018 Category: Service
I received professional and timely service.
Car was taken in for an oil and filter change.with a coupon to wash.
I was satisfied with the time it took within an hour Pleased with the car wash.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/11/2018

Thank you for your review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

HG
Henry G.
New Bern, NC
2006 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Super
Chuck and Spank are the BEST !!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/10/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

JP
Jackie P.
New Bern, NC
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Friendly service
Friendly service attendants and sales reps.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/10/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
Washington, NC
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2018 Category: Service
Maintenance
The service was timely. However, they forgot to put my tire plugs back on. I had to go back out of my way to get them back. Make sure you check behind them...shouldn’t have to for the price they charge.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/09/2018

Thank you for your review of our service department

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
New Bern, NC
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Customers first. Going beyond to please customer.
Overall customer satisfaction.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/08/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

JP
Jeannie P.
New Bern, NC
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Repairing my tire.
Great customer service.
I did not have to wait long at all
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/08/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
Atlantic Beach, NC
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
5 Star
Great and friendly service.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/06/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
New Bern, NC
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Grand
I came for oil change. I asked about tires and got a great deal. He didn't for the sale. He spoke of two, but I got four.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/06/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

JS
John S.
New Bern, NC
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Excellent service
I brought my Elantra in for a state inspection and it was done quickly. In addition, my car was cleaned inside and out, even the tires were treated. I will only bring my Elantra for service at the dealership.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

CB
Catherine B.
Havelock, NC
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Great job!
The service department is very thorough. The best thing is that our car is returned to us washed and vacuumed.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Verified Customer
Morehead City, NC
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Best Service
Best Service!
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/04/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

CB
Chris B.
New Bern, NC
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Great service
Love this place.
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/03/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

EA
Ellen A.
Newport, NC
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
****
As usual great service
Chuck M., FIXED OPERATIONS DIR from Hyundai of New Bern responded on 10/03/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and Kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com