97% Would Recommend
100% Business Response
Latest Review 1 day ago
Kathi V. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Review"
The team at Hyundai of New Bern have always taken great care of us.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/23/2018 04:58 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/23/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
George H. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil and filter change "
Friendly guys in the Service Department completed my 2017 Hyundai Sonata Hybrid first service. In addition to an oil change and new filter, there had been a recall on a electronic sensor. Both items were done in a efficient manner. A tedious chore was turned into a pleasant experience.
Nice going guys.
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/22/2018 07:08 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/23/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Some great guys. Always nice and helpful
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/22/2018 11:29 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/22/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Theodore C. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Service!"
In dealership for only thirty minutes. Got oil change, tires rotated and wash. Can't get any better than that!
Vehicle: 2017 Hyundai Azera
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/21/2018 02:35 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/21/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Janet W. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honesty"
I took my car in for a transmission service where they recommended a diagnostic first which proved to be productive. Many code came up that were no longer applicable.After clearing the box and recommending to drive the car, ofc which I am doing, the initial problem I took out pin food had not resurfaced.
Thank you, I will definitely return when you needed.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 05:17 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/20/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Pamela S. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service in a timely manner"
Always call ahead, never have a problem securing an appointment. Love it that they wash my car and go the extra mile to make sure i am satisfied.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 03:59 PM
HENRY G. at Hyundai of New Bern responded on 02/17/2018

Thank you for your 5 STAR review of our service department and Thank you for your business

 

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/17/2018

Thank you for your 5 STAR review of our service department and Thank you for your business

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Johnathan T. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest knowledgeable staff."
Ive been going here for years. This is the only garage I trust with my car. I bought a vehicle from there and will only have them service it. They are good at what they do and are always friendly. Highly recommended them.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/16/2018 10:50 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/16/2018

Thank you for your 5 STAR review of our service department and Thank you for your business

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
James E. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Quick quality service!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/16/2018 04:37 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/16/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Debbie M. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department"
Very friendly and fast service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 04:30 AM
HENRY G. at Hyundai of New Bern responded on 02/15/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

 

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com

Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/15/2018

Thank you for your 5 Star review of our service department and Thank you for your business

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Webster W. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Service"
I was in and out in less than 25 minutes!
Thank you
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/14/2018 08:31 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/14/2018

Thank you for your 5 STAR review of our service department and Thank you for your business

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Linda G. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees "
Waiting room is very comfortable
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/14/2018 07:18 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/14/2018

Thank you for your 5 STAR review of our service department and Thank you for your business

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Service in town"
Great service team accurate and Professional
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/07/2018
Service Type: Repair
Review Created: 02/10/2018 04:12 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/10/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"top drawer"
Always treated 1st class, and so is my,Sonata! Service is punctual and complete. Service managers explain any work needed.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/08/2018 07:06 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/09/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Bobby M. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliness and competency of staff"
Have never had anything but good things to say about Hyundai of New Bern.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/08/2018 12:13 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/08/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Guy T. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt and professional service "
Great customer service and friendly staff
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/07/2018 04:46 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/07/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
April F. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Dept"
This service department is top notch. The service manager has been there for a long time and there is just a continuity of high quality service. This is my 3rd Hyundai and I have always received not only really good service but also high integrity, they've never pushed to sell me something I didn't need.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/06/2018 08:02 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/06/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Pamela L. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Team!"
As always, it's a pleasure spending my money at Hyundai of New Bern! :-) Even when they give me bad news that will cost a handful, they always cause me to feel like it's the honest truth, and nobody anywhere else would tell me differently or for any less! I trust the whole team - from my salesman to the guys in service, to the woman who takes my money... thanks!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/25/2018
Service Type: Maintenance
Review Created: 02/06/2018 03:50 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/06/2018

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Albert E. on 02/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"great service"
great automobles
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/29/2018
Service Type: Repair
Review Created: 02/05/2018 01:55 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/06/2018

Thank you for your review of our service department

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 02/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly & Courteous Service Department"
My vehicle was promptly serviced when I brought it in for service. Service Department staff were very friendly and efficient.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/05/2018 10:55 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/05/2018

Thank you for your review of our service department

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
George B. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very accommodating"
Left my vehicle for a few hours and all was taken care of when I returned.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/29/2018
Service Type: Maintenance
Review Created: 02/03/2018 05:01 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 02/05/2018

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
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