Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

4251 Reviews

ReScore Reviews™ (90)

ReScore
Overall Rating 3.9555522/5Overall Rating 3.9555522/5Overall Rating 3.9555522/5rating 3.9555522rating 3.9555522
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
92% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


GL
Gregory L.
Wesley Chapel, FL
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Friendly and helpful
I really enjoy going in for service very friendly people and great service

RS
Robert S.
Lutz, FL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Service
The service personnel from the attendants in the drive ups to the inside service writers are always very friendly treat you like family awesome

MK
Mary K.
Land O Lakes, FL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
SERVICE
Great service, friendly associates, car done on time and and everything was checked. THANKS FOR THE GREAT SERVICE.

MC
Megan C.
Tampa, FL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great customer service
The employees are always friendly and the service is in a timely manner
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/18/2018

Thank you for your response, Megan! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Verified Customer
Wesley Chapel, FL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Service people are knowledgeAble
Great work, little wait
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/18/2018

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

JM
James M.
Wesley Chapel, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Timely Service...reasonable costs
Timely Service...reasonable costs
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/17/2018

Thank you for your response, James! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

SC
Salvatore C.
Zephyrhills, FL
2018 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/17/2018 Category: Service
Service was horrible
Took an hour and 45 minutes for an oil change. Poor communication.
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/17/2018

Thank you for your response, Salvatore! We appreciate your business and feedback :) We totally apologize for the communication issues you had and also for the staff leaving without advising you, that is not how we usually conduct ourselves. I will have a word with the staff and make sure we are better for it moving forward. For the issues, I have notated your account with an additional complimentary oil change for future use. We do hope to see you again and with better results. Feel free to email me if I can be of further assistance, we are here for you!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Verified Customer
Land O Lakes, FL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Like I said really great customer service.
Within 5 minutes I got a response and it was courteous.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2018 Category: Service
Great service, lacking amenities.
Everyone is super great and friendly! Just need to reorganize the area to make it flow better.
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/17/2018

Thank you for your response! We appreciate your business and feedback :) Thank you for the suggestions for the lounge and amenities we will definitely take a look into that and see what we can do to make it more appealing! I apologize we missed with wash and vacuum. For the issues, I have notated your account with a complimentary wash, vacuum, window cleaning, and tire shine service for future use electronically on your account. I hope Justin was great with you otherwise and provided you with 5 star service, this survey does reflect him personally. Please feel free to reach out to me if I can assist you further, we are here for you!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/17/2018

Thank you for your rescore and all the suggestions!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Verified Customer
Dade City, FL
2017 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/15/2018 Category: Service
Unethical, tried to sell me something that I had just installed 2months earlier
👎👎👎
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/17/2018

Thank you for your response! We appreciate your business and feedback :) I totally apologize for the issues regarding the recommendations, that is not how we usually conduct ourselves. I understand your feelings and where you are coming from and I will be sure to forward the information to the rest of the staff so it doesn't happen again. I will forward this information to Keith Flynne, our Service Manager, so he is aware and he will reach out to you regarding the issues last visit. Please feel free to email me if I can be of any further assistance in the interim. We will be in contact with you soon and our apologies again for the communication issues.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Verified Customer
FL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Oil change
Fast
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/15/2018

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

CA
Cesare A.
Land O Lakes, FL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Oil Change and Maintenance Review
Online scheduling of oil change was convenient. Check-in was fast and efficient. Explanations regarding recommended scheduled maintenance was reasonable and included anticipated charges. Wait time satisfactory with a separate area for children to play and remain occupied.
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/15/2018

Thank you for your response, Cesare! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

JR
Juan R.
Pompano Beach, FL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
awesome
great service.
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/15/2018

Thank you for your response, Juan! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

CB
Corie B.
Lithia, FL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Wesley Chapel Hyundai
Always have the best experience when coming here!
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/14/2018

Thank you for your response, Corie! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

MP
Michael P.
Dunedin, FL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great Service
I purchased my 2018 Santa Fe here. Came in for my second oil change and tire rotation. Hyundai delivered this car with a defective tire. I pointed this out to management and they replaced the tire no charge. They went "above and beyond" my expectations.
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/14/2018

Thank you for your response, Michael! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

MP
Maggie P.
Wesley Chapel, FL
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Clive
Clive is awesome and polite. He gives stellar service and very polite
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/14/2018

Thank you for your response, Maggie! We appreciate your business and feedback :) wonderful to hear Clive took great care of you!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

DA
David A.
Odessa, FL
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018 Category: Service
Good Business
On going wiper problem
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/13/2018

Thank you for your response, David! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

RR
Robert R.
San Antonio, FL
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
quick service!
caring staff
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/13/2018

Thank you for your response, Robert! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

DW
Donna W.
Zephyrhills, FL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Super
I have purchased five vehicles from here and I would think that speaks volumes. This is the only place that my cars have service.
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/13/2018

Thank you for your response, Donna! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Verified Customer
Tampa, FL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Excellent service, pleasant employees.
Service was excellent, done in a timely manner.
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/13/2018

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

KG
Kenneth G.
Lutz, FL
2017 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018 Category: Service
Goo
Good service
Jon Vincent W N., Assistant Service Manager from Hyundai of Wesley Chapel responded on 09/13/2018

Thank you for your response, Kenneth! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com