ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
100% Business Response
Latest Review 3 days ago
Ruby A. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Resent Service"
Great service, Friendly, honest and integrity are things customers look for, and Import Auto delivers every time. Thanks Kent & Jon.
Vehicle: Mercedes-Benz E320
Service Date: 11/14/2017
Review Created: 11/17/2017 12:56 PM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 11/17/2017

You're welcome, Ruby!  Wonderful to see you again, and we appreciate you SO much!  Happy Thanksgiving!  Kent

Bob M. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Appointments are honored and good follow through "
Car runs great, and it was repaired in a very short time.i did have to add coolant which was low and my bill indicated that it was added. I’m ok with that
As it was not something I had come to the shop to have done. My focus is on the transmission repair.
Thank you for the outstanding service and proper repair.
Bob mc bride
Vehicle: BMW 5 Series
Service Date: 11/14/2017
Review Created: 11/15/2017 04:36 AM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 11/17/2017

Thanks very much, Bob!  It was so nice to have you and Cassy back at the shop!  Glad we could help with the BMW.  Have a great Thanksgiving and take care, Kent

Richard N. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said the staff did a good job.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 11/09/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Jon and Kent M. at Import Autowerks responded on 11/17/2017

Thanks, Richard!  It was a pleasure to meet you and help with your Mercedes.  Take care, Kent

Darin K. on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
While I like to keep my BMW out of the shop as much as possible - but maintence and issues do arise and when they do I trust Jon to do the work. While a man of few words Jon knows his cars – Kent - his father- picks up the people side of the business and they are a great match. If you are looking for a good and trusted mechanic you can count on Import Autowerks for the job that needs to be done.
Vehicle: BMW 3 Series
Service Date: 11/07/2017
Review Created: 11/08/2017 04:48 PM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 11/09/2017

Thank you very much for the wonderful review, Darin!  We appreciate you bringing your BMW's to us when they need it and setting the best example of how to take care of a car the right way!  Look forward to seeing you again.....but not 'too' soon :-) 
Thanks again and take care, Kent

Valerie R. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Conveniently located"
Kent was very engaging and thoroughly explained everything that was going on with my vehicle. I am totally pleased with the service.
Vehicle: Mercedes-Benz E350
Service Date: 10/31/2017
Review Created: 11/01/2017 08:30 PM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 11/03/2017

Thank you very much Valerie!  It was so nice to meet you and help with your Mercedes!  Happy Fall and have a nice weekend!  Kent

Tony M. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional"
The service is great
Vehicle: BMW X5
Service Date: 10/31/2017
Review Created: 11/01/2017 05:14 PM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 11/03/2017

Thanks, Tony!  Glad we could help with your X5.  Take care, Kent

Dominique C. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dominique said the facility is convenient. The staff is knowledgeable and seem to really care about the service they perform.
Vehicle: Mercedes-Benz ML350
Category: Service
Service Date: 10/10/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Jon and Kent M. at Import Autowerks responded on 11/09/2017

Thank you very much, Dominique!  It was great to meet you and help with your Mercedes!  Take care, Kent

Darius W. on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Darius said the staff were professional and they provided good service.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 10/03/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Jon and Kent M. at Import Autowerks responded on 11/09/2017

Thanks, Darius!  We appreciate the review very much!  Take care, Kent

Ruby A. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ruby said every time she goes to this facility she gets top notch service and she enjoys the friendliness. The prices are accurate.
Vehicle: Mercedes-Benz E320
Category: Service
Service Date: 10/16/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Jon and Kent M. at Import Autowerks responded on 11/03/2017

Thank you, Ruby!  You are a wonderful customer and friend! It's always a pleasure to have you visti the shop!  Take care, Kent

Jim D. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality work "
Quality work
Vehicle: Mercedes-Benz C250
Service Date: 10/18/2017
Review Created: 10/21/2017 04:59 AM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 10/24/2017

Thanks, Jim.  Pleasure to have you back at the shop!  Take care, Kent

Charles B. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Excellent service outstanding customer service
Vehicle: Mercedes-Benz C240
Service Date: 10/12/2017
Review Created: 10/15/2017 04:28 AM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 10/17/2017

Thank you very much, Charles!  We appreciate you!!  Take care, Kent

Keyon W. on 10/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Keyon said his vehicle drove perfectly fine after the service was performed.
Vehicle: BMW 5 Series
Category: Service
Service Date: 10/04/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Jon and Kent M. at Import Autowerks responded on 10/24/2017

Thanks, Keyon!  Happy to help with your BMW.  Take care, Kent

Darryl C. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repair-"
Convenient location
Vehicle: Mercedes-Benz S550
Service Date: 10/05/2017
Review Created: 10/06/2017 07:34 AM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 10/17/2017

Thanks, Daryl! Nice to see you again :-)  Kent

Larry C. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional automotive shop and they fix your car right the first time!!!"
Very happy with the service
Vehicle: BMW M6
Service Date: 09/26/2017
Review Created: 10/02/2017 08:58 AM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 10/17/2017

Thanks, Larry!  Glad we could help with the M6 :-)  Take care, Kent

Paul H. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, reliable, great people"
Outstanding work
Vehicle: Mercedes-Benz S550
Service Date: 09/22/2017
Review Created: 09/22/2017 08:35 PM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 09/25/2017

Thanks, Paul!  Glad to have you come by!  Take care, Kent

Dwayne C. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent repair service"
Car was ready as promised. Corrected work that was previously done incorrectly and identified other repairs. Reasonable repair cost. Definetly highly recommend going to Autowerks fir your BMW issues.
Vehicle: BMW 3 Series
Service Date: 09/15/2017
Review Created: 09/17/2017 05:06 AM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 09/25/2017

Thank you, Dwayne!  It was nice to meet you and glad we could help out with your Bimmer :-)  Take care, Kent

Tony P. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tony said everything was fine.
Vehicle: BMW 3 Series
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Jon and Kent M. at Import Autowerks responded on 09/25/2017

Thanks, Tony!  Nice to see you again :-)  Kent

Darryl C. ReScore Review on 09/09/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service concerns"
Taken care of the concerns.
Vehicle: Mercedes-Benz S550
Service Date: 08/23/2017
Review Created: 08/28/2017 10:06 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Not all service concerns were addressed"
Normally does great work for me but didn't address all service concerns on this visit,
Vehicle: Mercedes-Benz S550
Service Date: 08/23/2017
Review Created: 08/28/2017 10:06 AM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 08/31/2017

Hi Darryl.  Thanks for the feedback.  I've left a couple of messages on your voicemail so we could figure out what we missed....I thought I had all the notes from you but maybe I missed something. Please let me know so we can get it right :-)  Take care and thanks again, Kent

Byron M. on 08/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Byron said he would recommend this business for service.
Vehicle: Mercedes-Benz S550
Category: Service
Service Date: 08/17/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Profile image medium
Jon and Kent M. at Import Autowerks responded on 08/31/2017

Thanks, Byron!  Happy to help.  Take care, Kent

Chad J. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great family business"
Going to a auto repair shop is always nerving as most do not know if they are being taken advantage by being charged for things that either not worked on or was never a problem. I feel comfortable taking my automobile to this establishment as everyone seems honest and genuinely want to offer you the best service or alternate repair for your vehicle.
Vehicle: BMW 5 Series
Service Date: 08/04/2017
Review Created: 08/21/2017 06:15 AM
Profile image medium
Jon and Kent M. at Import Autowerks responded on 08/31/2017

Hi Chad,
Thank you very much for the good words!  We appreciate you and your business, but mostly, helping another BMW owner keep their ride running smooth!  Thanks again and take care, Kent

Displaying Review 1 - 20 of 166 in total