Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

584 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


ML
MICHELE L.
Suffolk, VA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Friendly and fast !
As usual the staff was very friendly and attentive. My vehicle was ready on-time and everything was fine. Thank you

JB
Jean B.
Suffolk, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Jean said the employees pick up her vehicle for service. They took care of her service needs.
This review was collected via phone interview by Customer Research Inc.

DW
Derrell W.
Suffolk, VA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Derrell said the business always does a fantastic job. Their prices are good and the work is always done on time.
This review was collected via phone interview by Customer Research Inc.

LB
LINDA B.
Suffolk, VA
Chevrolet Tracker
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Great servuce
As always, great, professional, quick service. Very knowledgeable, customer service oriented. Would highly recommend. Best in Suffolk.

JB
John B.
Hobbsville, NC
Toyota Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
John said everyone at the business was professional and he enjoyed the process.
This review was collected via phone interview by Customer Research Inc.

KM
KATHY M.
Suffolk, VA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Always
We are so happy to have found this family owned business . They are always there for us . Caring for all our automotive needs. They are awesome.

RM
Ronald M.
Ivor, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Ronald said they were quick. He said he was very happy with the service.
This review was collected via phone interview by Customer Research Inc.

CD
COLEEN D.
Corapeake, NC
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
'05 Dodge Ram
They are very customer friendly, do a great job, and take the time to explain any problems found so that I don't have to worry about my truck breaking down .

AB
Alante B.
Suffolk, VA
Ford Taurus
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/12/2018 Category: Service
Alante said the service was okay, however, the prices for the service was far too high.
This review was collected via phone interview by Customer Research Inc.
Gary B. from Suffolk Alignment & Car Care responded on 10/23/2018

Hi Alante B.  I have received your 2 star review and I would like to make a response.  You brought your car in for a VA state inspection on 10/2/18. It failed due to a frayed serpentine belt that was caused by a failing a/c compressor pulley.  Your headlight lenses needed polishing and you also had a hole torn in the floor board on the left side of your vehicle which could allow exhaust gases to enter the vehicle. I gave you a written estimate for the repairs. You decided to take a rejection as opposed to repairing the vehicle.  You returned on the same day to have the a/c compressor & serpentine belt replaced. In order to warranty the compressor we replaced the accumulator & orifice tube as the estimate was written. You cleaned/polished the headlights and nothing was done by you to repair the hole in the floor board.  The headlight cleaning was not really done very well so we went ahead and sanded, cleaned and polished your headlights at no charge to you. We also repaired the hole in the floor board at no charge to you so we could put an approved state inspection sticker on your vehicle.  You returned a day or 2 later saying the a/c did not work. again at no charge to you we diagnosed the problem. The problem was the a/c blower motor was failing and needed to be replaced. The blower would work if you hit the bottom of it jarring the electrical contacts. The blower motor needs to be replaced but you decided not to fix it at that time. I believe in my heart that we went above and beyond to get your car approved for VA state inspection. To say "the prices for the service was far too high" is not fair to Suffolk Alignment. I would like to ask you to reconsider the work you paid for and the work we did for free and rescore your review. We look forward to serving your car care needs.

Suffolk Alignment
Gary Barnes - MGR
757-539-0635

AY
Amanda Y.
Virginia Beach, VA
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Amanda said this business is quick and they did a thorough job.
This review was collected via phone interview by Customer Research Inc.

FM
Frank M.
Chesapeake, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Frank said the mechanic did a great, class A job, and he's already recommended them to his friends.
This review was collected via phone interview by Customer Research Inc.

CC
Cornelius C.
Virginia
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Cornelius said he had a good experience. It was quick, nice and fast.
This review was collected via phone interview by Customer Research Inc.

EC
Ethel C.
Suffolk, VA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Ethel said the staff was courteous, and friendly.
This review was collected via phone interview by Customer Research Inc.

RD
Reginald D.
Courtland, VA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Reginald said the staff is great and to keep doing a great job.
This review was collected via phone interview by Customer Research Inc.

WR
Weston R.
Portsmouth, VA
GMC Sonoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Service
Weston Said the business did an inspection and he was rejected. He had to do some work on the vehicle and take it back. He would recommend the business, though.
This review was collected via phone interview by Customer Research Inc.

KP
King P.
Midway Park, NC
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
King said they were really professional and provided quick service. Everything he came there to have done was completed in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

CP
Conner P.
Suffolk, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Conner said the staff did good work and they told him what was wrong with his vehicle and he had no issues.
This review was collected via phone interview by Customer Research Inc.

JC
Joinesse C.
Sarasota, FL
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Joinesse said the business was awesome. They are amazing. She has had no issues. They kept their word, they sent a tow to her within 10 minutes. They got her right in and her repair was done in 30 minutes.
This review was collected via phone interview by Customer Research Inc.

JT
James T.
Suffolk, VA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
James said he was happy with the work the employees did. The management team was very pleasant to work with.
This review was collected via phone interview by Customer Research Inc.

HH
Heather H.
Suffolk, VA
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
Heather said everyone was helpful.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 584 in total