Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83
4.8

( 683 Reviews )

99% Would Recommend
Latest Review 4 days ago

Reviews


JJ
JOHN J.
Suffolk, VA
Nissan Pathfinder
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2019
Suggestion
I was somewhat disappointed when I was informed of total cost of repair at the window. Please consider letting customers know in advance of repairs if cost will be considerably higher than quoted before repair. I know you had to use cam bolts but I wasn't aware until after the fact. Thanks for calling about needing a 3rd tire.

BV
Brandon V.
Chesapeake, VA
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2019 Category: Service
Brandon said the business was friendly and they did what they could, as much as they could to help him.
This review was collected via phone interview by Customer Research Inc.

EB
Eddie B.
Suffolk, VA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2019 Category: Service
Eddie said they were amazing and did good work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Suffolk, VA
Ford Flex
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019
Quick and reliable
I’m very satisfied with the service that I received.

MC
Mark C.
Suffolk, VA
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2019 Category: Service
Mark said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

VO
VICTORIA O.
Suffolk, VA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2019
provide prompt services
They provide prompt services

WR
Weston R.
Portsmouth, VA
GMC Sonoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Service
Weston Said the business did an inspection and he was rejected. He had to do some work on the vehicle and take it back. He would recommend the business, though.
This review was collected via phone interview by Customer Research Inc.

HH
Heather H.
Suffolk, VA
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
Heather said everyone was helpful.
This review was collected via phone interview by Customer Research Inc.

BS
Bobby S.
Franklin, VA
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Bobby said he would recommend this business for service,
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Suffolk, VA
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018
Annual Inspection
Gary and the crew inspected the vehicle, rotated the tires and changed all the belts in about an hour. Happy with price and would recommend this shop to anyone. We have used Suffolk Alignment now for 18 years.

JH
Jasmine H.
Suffolk, VA
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Jasmine said the business provided good service and she also said she will be a repeat customer if necessary.
This review was collected via phone interview by Customer Research Inc.

LB
Linwood B.
Suffolk, VA
Dodge Nitro
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
Linwood said that when he goes to the facility the staff take good care of him.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Charlotte, NC
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Paul said the staff was timely and they got the work done. He has no complaints.
This review was collected via phone interview by Customer Research Inc.

TM
Ted M.
Chesapeake, VA
Lexus LS 430
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018 Category: Service
Ted said the business was professional.
This review was collected via phone interview by Customer Research Inc.

RP
RICHARD P.
Franklin, VA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/28/2018
Courteous atmosphere; reasonable rates.
No long waiting. Vehicles serviced according to appointment. Offers AAA discount. Friendly atmosphere. Would recommend a drink and snack machines on site for customers while waiting.

PC
Patrick C.
Virginia
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Patrick said the employees did a good job, but the prices were expensive.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Suffolk, VA
Saturn Outlook
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2018 Category: Service
Mike said he waited longer than he wanted to for the business to service his vehicle.
This review was collected via phone interview by Customer Research Inc.

VO
VICTORIA O.
Suffolk, VA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2017
They fixed my car right. that makes them great
I will recommend this place to friends and family

SB
Scotty B.
Suffolk, VA
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017 Category: Service
Scotty said he has his inspections and alignments done at this business. He recommends this business all of the time.
This review was collected via phone interview by Customer Research Inc.

SP
Sean P.
Suffolk, VA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2017 Category: Service
Sean said he had good service.
This review was collected via phone interview by Customer Research Inc.

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