Innovative Imports LLC


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

171 Reviews

96% Would Recommend
Latest Review over 1 year ago

Erica H. on 09/30/2016
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"Amazing Service!"
You guys are the best! You get me in quickly and repair whatever I need done...Thank you!!!
Vehicle: BMW 330Ci
Service Date: 09/29/2016
Review Created: 09/30/2016 02:55 PM
WANDA A. on 09/26/2016
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"Friendy services"
Service is always excited and customer service is just.
Vehicle: BMW 750Li
Service Date: 09/24/2016
Review Created: 09/26/2016 05:34 AM
Hank E. on 09/22/2016
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Hank said the employee at the business who fixed his vehicle did a good job and he had no complaints.
Vehicle: BMW 528i
Category: Service
Service Date: 08/30/2016
Review Created: 09/22/2016
This review was collected via phone interview by Customer Research Inc.
Nichelle P. on 09/22/2016
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Nichelle said the service was excellent.
Vehicle: BMW X5
Category: Service
Service Date: 09/16/2016
Review Created: 09/22/2016
This review was collected via phone interview by Customer Research Inc.
MARK C. on 09/20/2016
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"They can work on anything"
Just had my Porsche 911 oil changed for over half the price the dealer would have charged! Better come see them first!!
Vehicle: Porsche 911
Service Date: 09/15/2016
Review Created: 09/20/2016 11:27 AM
MARK C. on 09/20/2016
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"The Best in town."
Very professional yet friendly. Best prices in town. Once you become a customer you will then be treated like family.
Vehicle: Mercedes-Benz E350
Service Date: 09/16/2016
Review Created: 09/20/2016 11:21 AM
Neka W. on 09/19/2016
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Neka said his overall experience was good.
Vehicle: Audi Q7
Category: Service
Service Date: 09/08/2016
Review Created: 09/19/2016
This review was collected via phone interview by Customer Research Inc.
JEFFREY G. on 09/16/2016
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"Simply great service"
Since the first time I called (yesterday) till my appointment this morning I have received amazing customer service. Along with this, I had the chance to look over my car with Rick and see exactly what's going on first hand after he found problems. Then I received an estimate for the fix, which ended up being approx at least $600 cheaper than if AAA did the job (even being a member). Nice people, very knowledgeable and honest. We have 3 BMW's and 2 Mercedes in the family, and after today I will never take them anywhere else.
Vehicle: BMW 325i
Service Date: 09/16/2016
Review Created: 09/16/2016 08:25 PM
Brent B. on 09/12/2016
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Brent said he likes the business because he has known them for years, they provide good service, and they are good guys.
Vehicle: Ford Explorer
Category: Service
Service Date: 09/09/2016
Review Created: 09/12/2016
This review was collected via phone interview by Customer Research Inc.
Sharon C. on 09/06/2016
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"Customer service!!!!"
True experts!!!!! I will be bringing my BMW X5 there all the time!!!! I found a true German car expert they know what they are doing!!!!
Vehicle: BMW X5
Service Date: 09/06/2016
Review Created: 09/06/2016 10:01 PM
JASON S. on 08/21/2016
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"Quick reasonable repair"
Great place, great people, very reasonable cost, will definetly be back with my 325i and the wife's X5, best in CLT
Vehicle: BMW 325i
Service Date: 08/19/2016
Review Created: 08/21/2016 02:37 PM
Juan U. on 08/20/2016
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Juan said the business did a great job. The service was done correctly and done in the time promised. They provided transportation back and forth to work for him.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 08/16/2016
Review Created: 08/20/2016
This review was collected via phone interview by Customer Research Inc.
Moe N. on 08/16/2016
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Moe said he liked the business because they provided good service and they knew what the problems were. He also said he will be coming back again.
Vehicle: BMW 745i
Category: Service
Service Date: 08/13/2016
Review Created: 08/16/2016
This review was collected via phone interview by Customer Research Inc.
Karen G. on 08/06/2016
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"Friendly & quick "
Didnt take long to diagnosed my problem left my car for a day gave ne a ride hone and pickup ti get car when done trust whorthey. U was very satisfied
Vehicle: BMW Z3
Service Date: 08/05/2016
Review Created: 08/06/2016 12:28 AM
Adrian P. on 07/28/2016
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Adrian said he enjoyed his experience using this business. He said he likes Rick, the owner.
Vehicle: BMW 330Ci
Category: Service
Service Date: 07/27/2016
Review Created: 07/28/2016
This review was collected via phone interview by Customer Research Inc.
Michael R. on 07/11/2016
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Michael said his vehicles are doing great now. This business is top notch. The vicinity is good. He wasn't pleased with the service from the old facility he used. The guys are great at this business. The service is friendly. He recommends this business for service.
Vehicle: Mercedes-Benz C250
Category: Service
Service Date: 07/09/2016
Review Created: 07/11/2016
This review was collected via phone interview by Customer Research Inc.
VINCENT J. on 07/02/2016
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"Great Service"
In and out. Consistency and Flexibility
Vehicle: BMW 328i
Service Date: 06/10/2016
Review Created: 07/02/2016 11:38 AM
Kaitlyn G. on 07/02/2016
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Kaitlyn said this business did a good job.
Vehicle: Kia Optima
Category: Service
Service Date: 06/30/2016
Review Created: 07/02/2016
This review was collected via phone interview by Customer Research Inc.
KURTIS M. on 07/01/2016
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"Replaced positive terminal battery cable"
Service was great! Replaced positive cable and reprogrammed computer that ended up removing error codes!!
Vehicle: BMW 650i
Service Date: 07/01/2016
Review Created: 07/01/2016 08:54 PM
JOHN B. on 06/30/2016
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"Repaired on time and less than quoted"
I work in the service business as a GM. I can tell you that it is very rare that any company will provide you with a bill less than what's quotes. These guys did and did a fine job. Thanks!!! Will be back!
Vehicle: Infiniti G35
Service Date: 06/06/2016
Review Created: 06/30/2016 08:02 PM
Displaying Review 1 - 20 of 171 in total