Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

74 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


Verified Customer
Rock Hill, SC
BMW 6 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Updated IVM in E63
My 650i was having problems starting and I thought it was the starter going bad. It also was throwing transmission error codes at times when it did start which put the car in fail safe mode. After Rick's troubleshooting, the transmission was good and the starter was still good; turns out the IVM (intergrated voltage module) was the problem and causing the issues. Once he replaced it, everything was working great and I did not not have to drop $$$$ at the stealership...

DS
DEBRA S.
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019
Fast, excellent service
These guys get your automobile serviced in a timely manner with a fair price. I trust them and think they provide excellent service.

TF
Timothy F.
Huntersville, NC
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
Awesome!
Felix was very helpful as always. Thea guys are the most honest car mechanics in the south!

SS
Sean S.
Charlotte, NC
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Sean said the staff were great however he has to take his vehicle back because the service didn't come out perfect.
This review was collected via phone interview by Customer Research Inc.

KP
Kenneth P.
Audi A8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Customer service
Friendly, honest and very knowledgeable about you car care. Will continue to use their services and recommend them to all.

SJ
Sean J.
Huntersville, NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Sean said they went above and beyond to make sure he was taken care of.
This review was collected via phone interview by Customer Research Inc.

SJ
Sean J.
Huntersville, NC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Sean said they went above and beyond to make sure he was taken care of.
This review was collected via phone interview by Customer Research Inc.

JR
Jayson R.
Charlotte, NC
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Jayson said the employees provided good customer service. The service price was good.
This review was collected via phone interview by Customer Research Inc.

MP
MIKO P.
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019
Brake Maintenance and Repair
As always, 5 Stars. From reception, to repair to delivery. Felix is the best at meeting the needs of the customer as they wait for their repair. In have always been more than satisfied with the service of my BMW. They offer fair, reliable and consistent repair. That’s why I keep coming back for years!

MM
Manish M.
Charlotte, NC
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Manish said they were very quick, they were very responsive and they were very easy to deal with. They were very helpful and supportive.
This review was collected via phone interview by Customer Research Inc.

RR
Rahsaan R.
North Carolina
BMW 4 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Rahsaan said he was happy with the service he provided.
This review was collected via phone interview by Customer Research Inc.

NB
Nick B.
Charlotte, NC
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Nick said he had quick and easy service and the people were very nice and can't ask for better service. The people were very knowledgeable and he liked the pool tables. He recommends them for European vehicles and for major services.
This review was collected via phone interview by Customer Research Inc.

NM
Nicholas M.
Charlotte, NC
Honda Accord Wgn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Nicholas said the employees completed the service they were supposed to.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
Charlotte, NC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019
BMW 550i Service
These guys have always been upfront and timely. Ric and Felix are always professional

TF
Timothy F.
Huntersville, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
Fantastic
This is by far the most trustworthy mechanic I have ever used. Felix does a fantastic job of letting you know what is actually wrong with your vehicle, unlike the dealer or most mechanics.

DP
Don P.
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019
people
good people and they listen to what you have to say

DH
Daryl H.
Huntersville, NC
INFINITI JX35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Daryl said he was satisfied with his service.
This review was collected via phone interview by Customer Research Inc.

LR
Luis R.
North Carolina
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Luis said the business is very good.
This review was collected via phone interview by Customer Research Inc.

RC
Rogelio C.
Charlotte, NC
Volkswagen CC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Rogelio said the service the business provided was good.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
Charlotte, NC
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019
Quick Service
Stopped in to order a license plate light assembly which I thought was bad; Rick indicated that is was a wire as the assemblies never really go bad. Rick had a tech compete the repair within 30 mins and I was gone. Always get top notch service here and the truth. I could have been told numerous stories about the issue but Rick called me back to the shop to show me exactly what was going on. I had seen the same issue in my garage but was unsure of what it was.

Displaying Review 1 - 20 of 74 in total