Dan said they had his vehicle 3 days and did not get the tailgate aligned as he had asked them to do. They replaced the hinge but he could have done that himself. When he pointed out the tailgate was not aligned they took it back in and attempted to align it but it did no good. He spent $100 on a rental vehicle and $100 to fix it plus $50 on the hinge and they did not solve the problem. They are passing the lack of being able to align the tailgate off as being caused by a bushing. He took the vehicle to them because they have the equipment to measure the vehicle and align it right. He said he did not know if they misunderstood why he took his vehicle to them or maybe they were trying to stay within a price line. He would not recommend this business to others for the reasons mentioned.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.