J & R Auto Service Inc

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920-231-3661
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Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

463 Reviews

5 star
94%
4 star
4%
3 star
<1%
2 star
<1%
1 star
<1%
99% Would Recommend
77% Business Response
Latest Review about 16 hours ago

Reviews

GB
Gary B.
Oshkosh, WI
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Trust worthy, timely.
I will Go back, very friendly and cost effective. Gary
Recommended
DL
David L.
Oshkosh, WI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Fixed my jeep
They diagnosed found problems and fixed😄
Recommended
JJ
Jayson J.
Oshkosh, WI
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Tire problem
Great service as always.
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 05/21/2019

Thank you for hte kind review Jayson. We appreciate having you as a customer.

ES
Elizabeth S.
Oshkosh, WI
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Elizabeth said the business was nice, easy, and has simple service.
Recommended
This review was collected via phone interview by Customer Research Inc.
MG
Mary G.
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Great as usual!
I love that you pick up my vehicle while I'm at work and return it when complete. The itemization on the receipt of the work completed as well as the cost of said work is great! Friendly staff and great service.
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 05/17/2019

Thank you so much for such a great review Mary!  We really appreciate having you as a customer.

RP
Ryan P.
Wisconsin
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Ryan said the staff never gives him any trouble.
Recommended
This review was collected via phone interview by Customer Research Inc.
Katie S., Service Manager from J & R Auto Service Inc responded on 05/17/2019

Thank you for taking the time for a review Ryan. We really appreciate your business.

BK
Barb K.
Oshkosh, WI
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Quality of service
Long-standing customer and have never been disappointed in service of many vehicles. Fair prices and genuine care for customer and
quality service for vehicle.
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 05/10/2019

Thank you so much for hte kind review Barb. We really appreciate having you as a long-standing customer.

JT
Jeff T.
Oshkosh, WI
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
The Best
Good communication. Work done in a thorough and timely manner. Great crew!
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 05/10/2019

Thank you very much Jeff! We appreciate having you as a customer.

AP
Axle P.
Oshkosh, WI
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Axle said he had a number of things serviced recently and they were all done well. The business staff's customer service was outstanding.
Recommended
This review was collected via phone interview by Customer Research Inc.
Katie S., Service Manager from J & R Auto Service Inc responded on 05/13/2019

Thank you so much for the review. We really appreciate having you as a customer and look forward to your continued business.

MS
MIKE S.
Oshkosh, WI
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Service outstanding as always.
Had our vehicle in for service and all requests were checked and fixed.
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 05/09/2019

Thank you for taking the time to review us Mike!  We really appreciate your ongoing business.

CM
Curt M.
Oshkosh, WI
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Curt said he was satisfied with the service and the business staff should get a raise.
Recommended
This review was collected via phone interview by Customer Research Inc.
Katie S., Service Manager from J & R Auto Service Inc responded on 05/10/2019

Thank you Curt!  We will pass that information on to Brad!  lol 

KK
Ken K.
Oshkosh, WI
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019
Friendly and reliable
Professional, trusted, knowledgeable
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 05/06/2019

Thank you for taking the time to leave a review Ken.  
We really appreciate your business.

ER
Ed R.
Oshkosh, WI
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019
Pleasant experience
Pleasant experience and they were on time. Great people to do business with.
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 05/02/2019

Thank you for the review Ed~

We really appreciate your business.

V
Valued Customer
Oshkosh, WI
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Their fairness
Small job. A nut came loose. No charge!!
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 05/02/2019

Thank you for taking the time to leave a review.  We really appreciate your business.

TL
Tracy L.
Oshkosh, WI
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
60,000 Mile Maintenance 2014 Subaru
Brad and everyone in the shop are courteous and professional. The quality of the work performed is exceptional, and the cost is reasonable.
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 05/09/2019

Thank you for your review Tracy.. We really appreciate your business.

DK
DONALD K.
Berlin, WI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019
They have been my service company for many years and they are the best I have ever had.
Once again, J&R did a fabulous service job for me. They let me leave my vehicle in their lot over night and it was ready by 9 the next morning. J&R is very accommodating and the people are very friendly.
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 04/29/2019

Thank you Don for your loyalty!  We appreciate your business.

Verified Customer
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2019
Great Customer Service
Professional in service on vehicle and customer service. Thank you!
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 04/29/2019

Thank you for your review. We appreciate your business.

TK
Twila K.
Oshkosh, WI
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
Prompt Service for an Unscheduled Visit
Noticed an unusual sound in rear of car on a Sunday. Dropped car off that evening even though had no appointment on Monday. I called first thing Monday morning to explain what was needed. Repairs were completed by 9am Tuesday which I consider very good service given 5he circumstances.
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 04/29/2019

HI Twila~

Thank you for taking the time to do your review. We appreciate your business.

Verified Customer
Oshkosh, WI
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019
All work is done properly and on time at a reasonable price
Great knowledge and service
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 04/29/2019

Thank you for the review. We really appreciate your business.

Verified Customer
Oshkosh, WI
Lexus GS 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2019
On time good job.
Work done in a timely manner. Thank you Brad
Recommended
Katie S., Service Manager from J & R Auto Service Inc responded on 04/29/2019

Thank you for the review!  We really appreciate your business.