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SureCritic / Hyundai Dealer / Jack Carroll's Skagit Hyundai
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Jack Carroll's Skagit Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,213 Reviews)
80
Write a Review
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Score Details

5 stars
82%
4 stars
9%
3 stars
3%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
97
Total ReScores™
4.5
ReScore™ Average
80
Net Promoter Score ®

Business Details

About

Jack Carroll's Skagit Hyundai in Burlington WA is staffed with expert technicians who provide quality Hyundai repair and maintenance. Jack Carroll's Skagit Hyundai in Burlington WA is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(360) 757-7057
Open
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:30 AM - 3:30 PM
Sun
closed
* Pacific Time (Us & Canada)
1313 Goldenrod Road Burlington, WA 98233
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,213 Reviews)
Write a Review
Recent Reviews
CW
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c w.
Eastsound, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2024
0
Category: Service
Don't answer phones or return calls
I have had a one year old Santa Fe at their shop for 16 weeks. Yes, 16 weeks! When they said it was ready last week, it had more problems than the one I took it in for. It is very difficult to ever get an actual person when you call. And they are not at all good at returning calls, even to just give a status. I do not recommend this dealership. In fact, after having my vehicle unavailable for so many months in its first year, I can not recommend Hyundai either.
MA
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M A.
Sedro Woolley, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2023
0
Category: Service
Safety recalls and in complete services
The service department/service manager is a very poor manager who bullied and belittled his customers and refused to fixed safety recall items. Instead they returned the check and took no responsibility for there actions
CC
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Craig C.
Nashville, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/07/2023
0
Category: Service
Cheated by a Jack Carroll dealership
A Jack Carroll dealership in Seattle hid the fact that a car I bought had been in an accident that caused structural damage. I didn’t realize at the time that damage to the car had been patched painted over, but later it became obvious as that patch job aged, and they should have known this and disclosed it, which they did not. I’ve since been told multiple times by experts that anyone who knows the signs (which I didn’t) would have been able to tell the car had been in a wreck and parched over, but they valued a quick sale over integrity and my safety… this hidden structural damage meant the car’s safety was greatly diminished which could have caused me great harm in another collision.
BJ
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Bella J.
Arlington, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/29/2022
6
Category: Service
Ok
They literally had my credit pulled 6 times which greatly impacted my score. I love Hyundai vehicles though.
Verified Customer
Sedro Woolley, WA
2021 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/09/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Poor service and overall experience
I love my car but the level of service and sales courtesy has been a disappointment.
JEFFREY A D., Service Manager from Jack Carroll's Skagit Hyundai responded on 04/11/2022 07:30 AM

I will look in to this and reach out to you.

Respectfully,


Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057
TN
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Thomas N.
Monroe, WA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
2015 Elantra
Performed the recommended maintenance.
It was going to take all day so they got me a rental car. Greatly appreciate the car as I travel 50 miles to have Skagit Hyundai service my car.
JEFFREY A D., Service Manager from Jack Carroll's Skagit Hyundai responded on 04/11/2022 07:42 AM

I want to thank you for the 5 star review.

Cordially,


Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057
CW
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Carin W.
Ephrata, WA
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hayden is the Best
From the first phone call, Hayden was marvelous. I had to schedule an oil change, reschedule, and reschedule again - traveling over the passes proved challenging. He was always patient and attentive. When I finally did make it in, my little Venue got five star treatment and we were on the road again. Thanks to Hayden and all at Jack Carroll's Skagit Hyundai!
JEFFREY A D., Service Manager from Jack Carroll's Skagit Hyundai responded on 04/11/2022 07:41 AM

I want to thank you for the 5 star review.

Cordially,


Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057
Verified Customer
Sumas, WA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hayden is awesome
My tuson had to be towed because something went wrong with the engine. Hayden accepted it and checked it out. He made sure that there was no charge to me. However it let me know about what needed to be serviced. He took care of all I needed. I feel like I have a brand new car. I wouldn't take my anywhere else.
JEFFREY A D., Service Manager from Jack Carroll's Skagit Hyundai responded on 04/11/2022 07:39 AM

I want to thank you for the 5 star review.

Cordially,


Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057
AS
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Alexander S.
Anacortes, WA
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always a positive experience
After having to replace the battery on my 2014 Sonata Hybrid, I realized that that had been one of the recommended services from my previous oil change. I quickly scheduled the other two recommended services from that visit and expect that I will have thousands of trouble free miles ahead. I will also follow recommendations in future as I know that Hayden and his team will never steer me wrong.
JEFFREY A D., Service Manager from Jack Carroll's Skagit Hyundai responded on 04/11/2022 07:38 AM

I want to thank you for the 5 star review.

Cordially,


Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057
Verified Customer
Arlington, WA
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Well satisfied
The Service Department provided excellent customer service.
JEFFREY A D., Service Manager from Jack Carroll's Skagit Hyundai responded on 04/11/2022 07:37 AM

I want to thank you for the 5 star review.

Cordially,


Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057
Verified Customer
Concrete, WA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service as usual
It was a great experience. The service team is awesome. Very professional
JEFFREY A D., Service Manager from Jack Carroll's Skagit Hyundai responded on 04/11/2022 07:37 AM

I want to thank you for the 5 star review.

Cordially,


Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057
ST
gravatar
Stewart T.
Bellingham, WA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Work
I took my car in for service and the 30K mile checkup. They also did a recall and completed the work in the amount of time they had said. When I returned to get my car it looked like new as they had detailed the outside. Very impressed with their overall service.
JEFFREY A D., Service Manager from Jack Carroll's Skagit Hyundai responded on 04/11/2022 07:36 AM

I want to thank you for the 5 star review.

Cordially,


Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057
DF
gravatar
Dennis F.
Burlington, WA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
excellent service team
The service team is the best. They make every visit so easy and convenient. They have been very good with pricing and the workmanship is top-notch.
JEFFREY A D., Service Manager from Jack Carroll's Skagit Hyundai responded on 04/11/2022 07:35 AM

I want to thank you for the 5 star review.

Cordially,


Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057
BT
gravatar
Brian T.
Stanwood, WA
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Part not available other than that it was good
Service writer was exceptional, work was done to service standards, car was thoroughly cleaned and vacuumed for pickup. But a recall item that was scheduled to be repaired was not available. I scheduled service 2 weeks in advance hoping to get all the work done in one trip and wasn't told until dropping off the car at 8:30 on a saturday morning that one of the recall parts wasn't in and I'd have to make a separate trip up there for another 2-3 hour service appointment. Working 50 hour weeks doesn't allow for much time on weekends so adding another half day sitting waiting for it a second time is really a let down.
JEFFREY A D., Service Manager from Jack Carroll's Skagit Hyundai responded on 04/04/2022 09:14 AM

Thank you for the good review.

Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057
CS
gravatar
Connie S.
Blaine, WA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service for our Santa Fe
Everything was great regarding scheduling our service, getting there, and picking the car up afterwards. We will definitely continue to go to Skagit Hyundai for service!
JEFFREY A D., Service Manager from Jack Carroll's Skagit Hyundai responded on 03/03/2022 10:29 AM

I want to thank you for the 5 star review.

Cordially,


Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057
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