Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

2478 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.1999991/5Overall Rating 4.1999991/5Overall Rating 4.1999991/5Overall Rating 4.1999991/5rating 4.1999991
Original
Overall Rating 2.61765/5Overall Rating 2.61765/5rating 2.61765rating 2.61765rating 2.61765
97% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


Verified Customer
Seven Valleys, PA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Fast Friendly Service
Great work, thank you
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/14/2018

Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support.

Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

RN
Robin N.
York, PA
2018 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Oil. Hange
Perfect. Car wash. Fluid check.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/14/2018

Robin,
Thank you so much for the great feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

DH
Dale H.
Dover, PA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
never have to wait long to get the car backon the road.
not one for doing this keeps asking for more this is all I have.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/14/2018

Dale,
Thank you for taking the time to leave us a 5 star review.  We appreciate the support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

ST
Stephanie T.
Red Lion, PA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
5 star
This is my 2nd Hyundai Sonata in 8 years. I have only GREAT things to say about the entire staff @ Giambalvo Hyundai. The sales staff, finance staff, service schedulers and service crew have always been professional, courteous and available to assist in any way. I will continue to return to Giambalvo for my next vehicle, any future service needs and will always recommend them to my family and friends.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/13/2018

Stephanie,
Thank you for sharing the 5 star review. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

BA
Benjamin A.
York, PA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
The customer service
They always nice and always willing to help.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/13/2018

Benjamin,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

SW
Simon W.
York, PA
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
oil change
excellent service, return for each oil change.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/12/2018

Simon,
Thank you for taking the time to leave us a 5 star review and the great feedback. We always appreciate the support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Excellent Service
Easy to get an appointment and always fast and awesome service.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/11/2018

Thank you for taking the time to leave us a 5 star review and the great feedback. We always appareciate the support. 
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

IS
Irving S.
York, PA
2002 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
2002 Sonata
Great service as always.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/11/2018

Irving,
Thank you for taking the time to leave us a 5 star review and the great feedback. We always appareciate the support. 
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Inspection and oil change service
Service people are very informative
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/10/2018

Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2013 Hyundai Santa Fe
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/10/2018 Category: Service
Lack of customer service.
This was our first visit to this dealership and was nowhere close to the pleasant experiences we've had with other Hyundai dealerships. We got the feeling they could of cared less in helping us.

A few years ago our Hyundai broke down when we were on our way to the beach for vacation. The Salisbury dealership was fantastic in helping us. They even offered to drive us to our vacation destination of Ocean City Md if the car needed to be worked on overnight. Fortunately it took them only 3 hours in total to fix our vehicle. They accomplished this by making our situation a priority so we could enjoy our vacation. This service was above and beyond of what we expected.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/10/2018

Thank you for the feedback. I apologize for your recent visit, and the lack of communication. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

TS
Tracy S.
York, PA
2012 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Great Service
Appreciate being able to wait on my vehicle while it is being inspected.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/10/2018

Tracy,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
Landisville, PA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
quick professional service
I came in for an oil change and headlight bulb replacement. Everything was handled professionally and other options for service were discussed in a no-pressure manner. The waiting room was clean and the wifi was good.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/09/2018

Thank you for sharing the 5 star review and taking the time to leave the great feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

SS
Stephen S.
Dover, PA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Honset
Friendly staff
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/09/2018

Stephen,
Thank you for sharing the 5 star review and taking the time to leave the great feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

AK
Aaron K.
Wellsville, PA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2018 Category: Service
Very little organization in service department.
Plz see all notes in review. Wasted my time to drive in for recall and didn't have part in stock with 2 weeks notice I was coming for recall. Nice people just no organization I guess for recall service.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/09/2018

Aaron,
Thank you very much for the feedback. I apologize for your recent visit. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

CH
Carolyn H.
York, PA
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Don’t need to wait too long 👍
Satisfied
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/08/2018

Carolyn,
Thank you for taking the time to leave a 5 star review. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
Dover, PA
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Trusted service
Trusted service. Yet again, I can rate the service as excellent. Customer service is excellent and the work was done in a timely manner while I waited.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/08/2018


We thank you for your continued support with great reviews and patronage.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

FK
Franklin K.
York, PA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Santa Fe service
Consistent helpful timely service
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/08/2018

Franklin,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

MF
Melissa F.
York, PA
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Excellent customer service
As always Michelle is such a pleasure to work with. She is so accommodating and pleasant. She always aims to please and has never let me down!!! Michelle is the best!!!!
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/08/2018

Melissa,

Thank you for sharing the 5 star review and taking the time to leave the great feedback! We appreciate the continued support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

DB
Dale B.
Red Lion, PA
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Have always been happy with everything they do, and say they are going to do.
Always have been helpful with any problem.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/07/2018

Dale,
Thank you for taking the time to leave a 5 star review. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Wonderful Service
I accidentally had the wrong appointment time and showed up two hours before my scheduled appointment. I didn't even know until I got back home and saw the correct time written on my calendar--Jack Giambalvo service didn't mention anything! They took my car "on time" and completed the service and never mentioned I was incorrect with my appointment. Service was friendly and efficient.
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 08/07/2018


Thank you for sharing the 5 star review and taking the time to leave the great feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315