Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

2285 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.1515164/5Overall Rating 4.1515164/5Overall Rating 4.1515164/5Overall Rating 4.1515164/5rating 4.1515164
Original
Overall Rating 2.60606/5Overall Rating 2.60606/5rating 2.60606rating 2.60606rating 2.60606
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DK
Dorothy K.
York, PA
2016 Hyundai Accent
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
General maintence
I always receive the best care. The staff is very friendly, courteous and respectful. The service is rendered in a timely manner.
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Dorothy,

Thank you for sharing the 5 star review and taking the time to leave the great feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

AP
Amanda P.
Elizabethtown, PA
2015 Hyundai Accent
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Fast Service!
I live a good distance away now, and I still come back for service! Yes, the state inspection is free, but the service is great and speedy and I’m afraid to go anywhere else. I added 4 brand new tires and and alignment during inspection and still wasn’t there very long (and I even came very early for my appointment.) Hopefully by next year I can purchase my second vehicle from them.
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Amanda,
Thank you for sharing the 5 star review and taking the time to leave the positive feedback. We appreciate the continued support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

KL
Kimberly L.
New Cumberland, PA
2013 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Great job
Staff was courteous and helpful. Pleased with my service.
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Kimberly,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support.
Regards,
Renee Lau

Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Anonymous avatar
Verified Customer
York, PA
2012 Hyundai Accent
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
okay
Not always impressed with the service person we seem to end up with most times. Will probably start asking for the other one whom we like better. There should be a way to pull codes after a car has been driven a couple of hundred miles or a way to check to see if a system is about to fail. Have a sensor light and the catalytic converter go out on a major highway in heavy traffic is not fun.
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Thank you very much for the feedback. I am sorry your recent visit wasn’t great. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback serious and use it as a learning tool to help us improve. Please email me at Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

BA
Brooke A.
York, PA
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great service
The work was done in a timely fashion. Thank you!
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Brooke,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Anonymous avatar
Verified Customer
York, PA
2017 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
GREAT SERVICE AS USUAL
ROUTINE MAINTENANCE. BUT IN AND OUT AT THE SCHEDULED TIME
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support!


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

KG
Kelly G.
York, PA
2010 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Excellent service and great customer appreciation
Excellent service and great customer appreciation is the perfect combination. Hyundai has it all, and this dealership represents the brand extremely well.
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Kelly,

Thank you for sharing the 5 star review and taking the time to leave great feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

SG
Salvatore G.
New Freedom, PA
2014 Hyundai Sonata
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2018 Category: Service
na
na
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Salvatore,

Thank you very much for the feedback. I am sorry there was not a loaner vehicle available when you made an appointment. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback serious and use it as a learning tool to help us improve. Please email me at Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

CS
Courtney S.
York, PA
2011 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Super fast appointment and very helpful staff
Ryan was very helpful and prompt about getting information to me about my car. He did an outstanding job! Thank you so much!
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Courtney,

Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

PP
Priscilla P.
Dallastown, PA
2017 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Consistent and Predictable Service
I like to bring my car in and wait for it. It always is done quickly and comes back washed, usually with 20 - 25 minutes...Well done!
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Priscilla,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the continued support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

MM
Mary M.
Shrewsbury, PA
2014 Hyundai Azera
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Great service
Fantastic service - highly recommend- very courteous and competent
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Mary,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

RD
Rose D.
Hallam, PA
2016 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Great place. Friendly service.
Convenient location. Waited for my car for oil change. Work done in good time. Service manager was very polite
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Rose,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

AL
Adam L.
York, PA
2012 Hyundai Accent
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2018 Category: Service
Recent State Inspection
I was giving conflicting documents that noted two different failing items for my state inspection. I had to call back to ensure I replaced the right part. Upon my return to get my car re-inspected the Mechanic decided to throw my registration papers across my seat leaving my registration to fall under the seat. I am not one to get petty with reviews but since this is the third time Jack Giambalvo has asked to me to leave a review I had to be honest.

Lack of care for filling out forms and lack of caring in placing my paper back in my car I gave this an average service rating.
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Adam,
Thank you very much for the feedback. I am sorry your recent visit wasn’t great. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback serious and use it as a learning tool to help us improve. Please email me, Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

AW
Ann W.
York, PA
2013 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Great Service
Friendly fast service.
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Ann,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Anonymous avatar
Verified Customer
York, PA
2013 Hyundai Elantra
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/13/2018 Category: Service
Scammers
Went in for a recall and they told me that my car needed a new starter. I went and got a second opinion just to find out that wasn’t the problem. Thank God I didn’t get my car fixed through them or else I would have been spending way more money than I had to.
Chris B. from Jack Giambalvo Hyundai

I apologize for the recent issues with your visits. I would like to speak with you if possible to get some more details. When would be a good time to talk via phone or in person. 

Thanks, 
Chris 

Chris Brown
Service Manager
717-755-2944 Ext:1361
cbrown@giambalvo.com

Anonymous avatar
Verified Customer
Stewartstown, PA
2018 Hyundai Sonata
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/13/2018 Category: Service
Service
Ok
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai


Thank you very much for the feedback. It’s our goal to provide 5 star level of care for every customer for every visit. Is there anything in particular we can improve upon to be a 5 star experience? We use our customers feedback to help us improve as much as possible.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

BY
Brenda Y.
Felton, PA
2016 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
efficient service. appointments as scheduled on time
great dealership
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Brenda,

Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Anonymous avatar
Verified Customer
Red Lion, PA
2014 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Great service
Great, quick , friendly service
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

MD
Maria D.
York, PA
2015 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Service
Very accomodating. Easy to work with. Hyundai dealerships are trustworthy.
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Maria,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support! 


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Anonymous avatar
Verified Customer
York, PA
2015 Hyundai Tucson
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Routine service
I always have a great experience! Thank you!!!
Cba767caa2700ab72841cff9718b1d7f?s=28
Renee L., Customer Satisfaction Representative from Jack Giambalvo Hyundai

Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate the support.


Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315