Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2861 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.075/5Overall Rating 4.075/5Overall Rating 4.075/5Overall Rating 4.075/5rating 4.075
Original
Overall Rating 2.575/5Overall Rating 2.575/5rating 2.575rating 2.575rating 2.575
97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


FB
Frank B.
York, PA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great collision/body work
The collision center, once again, did quick impressive work to repair damage on our 2016 Sonata. Dropped off the vehicle during bad weather on February 11 and was expecting to be without our car for the rest of the week. Instead, it was finished by lunch the following day.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/15/2019

Frank,
Thank you for sharing the 5 star review and taking the time to leave the feedback. We appreciate your support.

Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

MC
Maurice C.
Red Lion, PA
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
great service techs
great service techs
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/14/2019

Maurice,
Thank you for taking the time to share the 5 star review.  We appreciate your support.
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

RD
Robert D.
Dover, PA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
New tires & 4 wheel alignment
Great tires & the car tracks straight.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/14/2019

Robert,
Thank you for taking the time to share the 5 star review.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

RM
Raymond M.
Dover, PA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
good stuff
I can just pop in without an appt.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/13/2019

Raymond,
Thank you for taking the time to share the great feedback with us.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

JH
Jeffery H.
York, PA
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
service is good and efficient. Prices competitive
They perform work in a timely manner. Very professional
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/13/2019

Jeffery,
Thank you for taking the time to leave us the great feedback.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

AM
Amy M.
York, PA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great experience
Excellent service and quality.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/13/2019

Amy,
Thank you for taking the time to share the great feedback and the 5 star review. We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

NB
Nicholas B.
Hanover, PA
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great Service
Great quick and easy service yet again
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/12/2019

Nicholas,
Thank you for taking the time to share the feedback and the 5 star review.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Customer service
Friendly
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/11/2019

Thank you for taking the time to leave us the great feed back and the 5 star review.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

GH
Gerald H.
York, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Very friendly
Very good service
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/11/2019

Gerald,
Thank you for taking the time to share the 5 star review and leave the great feedback.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

AP
Arthur P.
Elizabethtown, PA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Return Customers
Great job as always. Keep up the good work! - Art and Jacque Pallone
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/10/2019

Thank you for the great feedback! We appreciate your support !
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

CG
Catherine G.
Dallastown, PA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Clean, courteous, efficient
The lady, sorry I didn’t note her name, was very courteous.
The inspection was thorough & completed in a timely fashion.
I was told renovations were being done, but was disappointed I couldn’t have my car washed.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/10/2019

Catherine,
Thank you for taking the time to leave the great feedback and the 5 star review. We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
Dallastown, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
Great
Always friendly customer service. And they always keep me updated with anything new with my vehicle.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/10/2019

Thank you for taking the time to leave the great feedback! We appreciate your support.
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

MC
Maurice C.
York, PA
2016 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2019 Category: Service
Service with a smile!
Had an 4pm appointment for a oil change and 4wheel alignment. So I decided to drop off my car early, to save on time! At 3pm I get a phone call stating my car was finished! Awesome job service team!!!!

Thank you for your timely service, that made my day!!!
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/10/2019

Maurice,
Thank you for taking the time to share the feedback. It is our goal to provide 5 star level service for every customer. Is there anything we could of done to make your experience 5 stars? We are always looking for feedback to improve!
Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

LD
Linda D.
York, PA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Inspection
Service was good surprised they didn'twash the car since it was nice day out maybe they don't do it in winter
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/08/2019

Linda,
Thank you for taking the time to share the 5 star review. We appreciate the support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
y
z
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/08/2019

Thank you for taking the time to share the 5 star review.  We appreciate your support!
Regard,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Service department. Oil change
Customer service is friendly. Most times the wait for car to be serviced is acceptable
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/08/2019

Rhonda,
Thank you for taking the time to share the 5 star review.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

JB
Jacqueline B.
Stewartstown, PA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Caring
Michelle was great! She really helped my husband and me.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/08/2019

Jacqueline,
Thank you for sharing the 5 star review and taking the time to leave the great feedback about Michelle. We appreciate your support.

Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
York, PA
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Communication
Great job keeping me updated on my car repairs and the use of a loaner car was greatly appreciated.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/08/2019

Thank you so much for the great feedback! We appreciate your support.

Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

Verified Customer
Lancaster, PA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2019 Category: Service
Problem unsolve
My car has a vibration, they say that it is because of the tires but it does not matter how many times I change the tires, the vibration continue.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/08/2019

Thank you very much for the feedback. I apologize for your recent visit and the problem not being resolved with the vibration. Is it possible we could set up a time that you can talk to our Service Manager and discuss it? We take all feedback seriously and use it as a learning tool to help us improve. Please email me Rlau@giambalvo.com to set up a time for a phone call.


Thank you again,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315

CM
Cynthia M.
York, PA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Review
So far so good great service.
RENEE E L., Customer Satisfaction Representative from Jack Giambalvo Hyundai responded on 02/07/2019

Cynthia,
Thank you for taking the time to share the 5 star review.  We appreciate your support!
Regards,

Renee Lau
Customer Satisfaction Rep. 
Rlau@giambalvo.com
717-755-2944 Ext: 1315