Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

91 Reviews

96% Would Recommend
Latest Review over 2 years ago

Reviews


TD
Torey D.
Kennesaw, GA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2015 Category: Service
Torey said they provided good customer service.
This review was collected via phone interview by Customer Research Inc.

LC
Lawrence C.
Bartlesville, OK
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2015 Category: Service
Lawrence said he has been a customer for the last 20 years and this business is top notch. They treat him really well.
This review was collected via phone interview by Customer Research Inc.

JB
JIM B.
Bartlesville, OK
GMC Savana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2015
Fantastic, friendly service. Great experience!
Could not be more pleased with the friendly, helpful, service. Had me back on the road quickly. Would reccomend without hesitation! Excellent A+!

PO
PAUL O.
Tulsa, OK
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2015
Family atmosphere
Great people. Great jobs well done.

RN
ROSY N.
Bartlesville, OK
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2015
Honest people
I like working the people there and trust them with my car

EA
EDNA A.
Bartlesville, OK
Chevrolet Silverado Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2015
Everyone cares and it shows in their customer service and work ethic.
I always feel comfortable that the work done on my vehicle will be what is needed and will be done properly. I appreciate that very much.

GD
GARY and NANCY D.
Bartlesville, OK
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2015
This place is wonderful!!
Not only do they get me in same day but they remind me about stuff I didn't realize was overdue!

PL
PHIL L.
Bartlesville, OK
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2015
Courteous and competent service
The 30,000-mile maintenance check was thorough but not overdone and the price was reasonable

RS
Roger S.
Wann, OK
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2015 Category: Service
Roger said this business always takes care of his vehicle needs. He is friends with Eric, Dean and all of the other employees there.
This review was collected via phone interview by Customer Research Inc.

BR
Bob R.
Bartlesville, OK
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2015 Category: Service
Bob said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

DM
DAVID M.
Bartlesville, OK
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2015
A great place to get your auto fixed
these guys know what they are doing.

SC
Shayne C.
Bartlesville, OK
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2015 Category: Service
Shayne said this business does a really good job. They perform their service in a timely manner and they do a good job when fixing his vehicle.
This review was collected via phone interview by Customer Research Inc.

JC
Jonathan C.
Tulsa, OK
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2015 Category: Service
Jonathan said this business did what was needed and they did not take advantage of him. This was a simple fix and they took care of him. They were really good.
This review was collected via phone interview by Customer Research Inc.

CE
CAROL E.
Bartlesville, OK
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2015
Great Trustworthy Customer Service
I had lost my trust in mechanics and shops until I found Jay's, they are all so polite, thorough, and honest. It is so wonderful trusting in the cost and repairs.

BH
Barbara H.
Pawhuska, OK
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2015 Category: Service
Barbara said this is a good business. She has been using them for a very long time.
This review was collected via phone interview by Customer Research Inc.

JS
Jonathan S.
Oklahoma City, OK
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2015 Category: Service
Jonathan said this business treated him well and he liked the work they completed on his vehicle.
This review was collected via phone interview by Customer Research Inc.

CD
CARRIE D.
Bartlesville, OK
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2015
feels like family
Great service and flexibility.

MM
Mack M.
Pawhuska, OK
Ford Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/30/2015 Category: Service
Mack said this business ruined his vehicle. They replaced seat belts in his vehicle and they were the wrong color. They used tan instead of grey. They left grease marks in his vehicle and degraded the value. He will not recommend them because of this experience.
This review was collected via phone interview by Customer Research Inc.
Dean R. from Jays Automotive responded on 10/14/2015

Hi Mack. I have ask Granville to stay in contact with you. He used to work for me years ago and rejoined our company after having his own business for many years. I don't want you to think Emmerich or I have been avoiding you. There has been a lot going on and this is not the place for it.
I want to apologize to you and your wife for leaving the white leather seats in your car dirty. There is no excuse for this.
You are very valuable as a customer and a friend to this company.
1. Granville contacted Ford Motor Company about the seat belts. After 2 weeks of no answers our local rep made sure he received a response. Here is Description of the problem, "Customer states that replaced seat belts, bw7z5461200aa and bw7z5461200ba; are not the correct color. Vin shows to be a Dove Gray interior and HVBom shows. 6w1z54611b08ae and 6w1z54611b09a. Seat belts that were replaced are tan in color. Is this correct? Picture is attached. I have ordered 4 total sealtbelts; all have came in this color.
Answer from Ford: " XXXX, they ae all right. Its a kit to service all colors. We had choose safety over vanity regarding color choices. All older replaced seatbelts go to one color. Thanks, XXXX

I contacted a seatbelt company that will take the new seatbelts and reweb them with the correct color. They will have to color match the original colored seatbelts.  This cannot be done by an upholstery place.
We will take care of having all of this done at our expense.
We will also take care of the leather seats being dirty.
We are here to make this right Mack.
My family has spent 56 years in the automotive business. I know we are going to make mistakes. Some are unacceptable, the seats being dirty is one of those for me. This is a controllable situation that should have never happened.
Please let me know how we can take care of this for.
And of course we would like to find a way to keep your buisness.


JB
Johnny B.
Oklahoma
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2015 Category: Service
Johnny said this business is quick and honest. They are good to deal with.
This review was collected via phone interview by Customer Research Inc.

NC
Natasha C.
Oklahoma
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2015 Category: Service
Natasha said she was unsure if this business did any diagnostic tests to her vehicle.
This review was collected via phone interview by Customer Research Inc.

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