ReScore Reviews™ (16)
We apologize for the length of time for your recent oil change. We have made some changes in our quick lube department and hope that your next experience with us will go much smoother.
I apologize that your recent service experience was less than satisfactory. We will be reaching out to you personally in the next 24 hours to discuss how we can resolve this and better serve you in the future.
We apprciate your feedback and are working to improve our service and our staff. There is no excuse for the lack of communication or the amount of time that your service took to complete, but please accept our apologies and we hope that you will allow us the opportunity to earn your business and your trust back in Jeff Wyler Springfield Hyundai.
I apologize that your experience with you recent engine replacement was less than satisfactory. We are working with Hyundai to try to keep customers informed during the process of getting parts for these repairs however we are at the mercy of the manufacturer. We will be contacting you in the next few days to discuss the issue of the vehicle running rough at idle and see if we need to get you back in to the dealership.
I apologize that you felt your service was less than satisfactory. I have tried to reach you both at the time of repair and since but have not heard back from you. Based on the age of your vehicle the bolt that was broken was not readily available but we were able to get it in and replace it at no charge to you for the bolt and also gave a discount to you on your overall service. We appreciate your business and apologize again.
great job Matt!!