ReScore Reviews™ (13)
I had three vehicles that I used to take to this place. I called the manager of this location and left a message about my experience and concerns and he never called back. Steer clear from this place if you want good service.
I apologize for any dissatisfaction that may have occured on your last service visit. Please feel free to call me at 937-325-4601 to discuss this matter further. Thank you
We apologize for any inconvience this may have caused and would like the opprotunity to recheck the vehicle and make it right. We will be in contact to discuss this further
Positive:They let me know I had a very recent recall and took care of it while I was there for an oil change.
Needs Improvement: I expected it to take longer but found the delay was due to not knowing how to figure my 30% coupon discount. I was there a total of 2 hours but have no idea how long my completed car sat while they worked on the discount since no one told me my car was ready. I found my car ready to go when I came out of the waiting room to see how much longer it would take. The check out was the delay.
We apologize for the total time it took to complete our service and the additional time it took for your coupon to be applied. After the conversation with your service advisor we hope you will reconsider us in the future
We spoke with the customer and apologized for any delay and lack of communication. We advised that we are still learning a new DMS and we will have it under control before her next visit.
She says she enjoys coming to Wyler and will definitely return.
Glad we had our Vehicle serviced with Jeff Wyler!
I apologize if we failed in doing a good inspection on your car and the service advisor did not present the findings. We have made some changes in our staff and we will do better the next time. I appreciate your information it was something that helped us in our decisions to make a change.
Have a great day and we hope to see you again. Thank you for speaking to me.
When I picked up my car, the bill was magically $100 higher, and they told me that the diag fee was not included in the initial quote. I didn't feel like making an issue out of it & paid it, but it basically showed me that they inflate the cost to offset coupon savings, and the coupon is just a gimmick to get you in for service & not to actually save you money.
Otherwise satisfied with the quality of work & the staff.