Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

650 Reviews

98% Would Recommend
Latest Review 10 days ago

Reviews


JB
James B.
Fountaintown, IN
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
James said the overall service was good.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
Greenfield, IN
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Jim said that he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

PM
Paul M.
Deep River, CT
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Paul said the staff were helpful, and they gave them a couple rides around town. He said they were pleasant to deal with, but a little expensive.
This review was collected via phone interview by Customer Research Inc.

RS
Ray S.
Greenfield, IN
Ford Escort
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Spoke with Ray's wife. She said the business always gives them great results.
This review was collected via phone interview by Customer Research Inc.

JM
Joyce M.
Greenfield, IN
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Spoke with Kathy. She said the staff did a good job, and consulted her before any work was done.
This review was collected via phone interview by Customer Research Inc.

AB
Aeden B.
Amarillo, TX
Lexus LS 400
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018 Category: Service
Aeden said the service was good overall, and the experience went very well.
This review was collected via phone interview by Customer Research Inc.

JB
Johana B.
New Palestine, IN
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Johana said that the staff were friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

EH
Erin H.
Greenfield, IN
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Erin said she is pleased with everything the business has done with her vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Saint Paul, IN
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Michael said that he appreciated the thoroughness of the job and the quick turnaround in returning his vehicle to him.
This review was collected via phone interview by Customer Research Inc.

BR
Bill R.
Greenfield, IN
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Bill said he was satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

JO
JANITA O.
Indianapolis, IN
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018
5
Thank you for the great service , with the trip to greenfield very honest person

BG
BARBARA G.
Greenfield, IN
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018
Professional
Mr. Jenkins and staff are always very thorough and considerate especially to someone who knows nothing about cars. Trust them completely.

DL
Donna L.
Greenfield, IN
Ford Freestar Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Donna said the business has always been very accommodating, the repairs were done in a timely manner and she also said they were very professional.
This review was collected via phone interview by Customer Research Inc.

KM
Kelyn M.
Crawfordsville, IN
Dodge Charger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2018 Category: Service
Kelyn said a couple of times he had to call instead of the staff calling him to get updates.
This review was collected via phone interview by Customer Research Inc.

RS
RANDY S.
New Palestine, IN
Lincoln Town Car
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/06/2018
Professional Repair Services
I dropped our car off on Tuesday, May 8, 2017 due to inoperable A/C, erratically operating fuel gauge, and requested manufacturer recommended 100,000 mile service. I received a call on late Wednesday, May 9 informing me that due to some longer than anticipated repairs on other vehicles, our vehicle had not, as yet gotten into the shop, but that they would get it in as soon as possible. I did not hear back from Jenkins on Thursday, May 10. I finally called them on Friday, May 11 (mid-morning) and asked about my car and was informed that they had not yet gotten it in for analysis. I explained that I needed the vehicle over the weekend and maybe we should pick it up and reschedule. However, Phil Jenkins told me that they would get our vehicle in and at least get the A/C repaired (which was our highest priority). During their analysis, they also discovered that the serpentine belt idler bearing and tensioner was near failure. Jenkins obtained my authorization to repair the A/C and bearing/tensioner. The work was completed that day and we were able to pick it up Friday afternoon. They clearly informed me of what needed repair and provided an estimated cost. The only reason for the "4 star" rating is that if feel that we should have been informed when there was a delay in getting to the vehicle. However, this is our third vehicle that Jenkins has serviced and the repairs have all be spot on.

MK
MARGARET K.
Greenfield, IN
Kia Sportage
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2018
thorough
They found and repaired problems I didn't even know about yet. I appreciated this as I didn't want another problem.

KG
Kathie G.
Greenfield, IN
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Kathie said she has been going to the business for many years, and the staff have always done a super job.
This review was collected via phone interview by Customer Research Inc.

MR
Marelyn R.
Greenfield, IN
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Marelyn said the experience with getting her vehicle serviced went smoothly. All issues on her vehicle were corrected in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CC
CHUCK C.
Greenfield, IN
Honda Accord Wgn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018
Questions
Car sounds better. Three new things I have noticed:
1. Smell of hot oil coming from underneath the car. Never noticed before.
2. “Tinny” vibration noise coming from underneath car. Possibly the catalytic converter heat shield. Not heard before.
3. I know it’s a new exhaust system and that it’s going to sound differently, but on acceleration there is a new exhaust-related noise.
I am going to my son’s place next Tuesday so that I can jack up the car and take a look and closer listen. It all may be something very simple. If there appears to be a problem, I will contact you. Thanks for your follow-up text.

BD
Brandon D.
Greenfield, IN
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Brandon said the staff was nice and professional. The business was able to complete all services needed on the vehicle.
This review was collected via phone interview by Customer Research Inc.