Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1166 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 3.8333333/5Overall Rating 3.8333333/5Overall Rating 3.8333333/5rating 3.8333333rating 3.8333333
Original
Overall Rating 1.8333333/5rating 1.8333333rating 1.8333333rating 1.8333333rating 1.8333333
96% Would Recommend
Latest Review 9 days ago

Reviews


Verified Customer
Waco, TX
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Good Reviw
I have always had a good experience here with the customer service and friendliness of the staff. The quality of work on my vehicle has always been more than satisfactory, as well.

Verified Customer
Waco, TX
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Great service!
I chose this place because of their prices for a wheel alignment. Very professional and quick service. Would highly recommend!

PN
PATRICIA N.
Clifton, TX
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Excellant service
Once again jessie britt's auto to the rescue. My 03 chevy S-10 wouldn't be on the road if not for jessie and crew..Can't Express enough the top notch work, cust. Svr.,and care I've received...if you got a vehicle go to J.B. auto....you'll be on the road with confidence....honorable reliable dependably....hats off to Jeff,Mike and Jessie..tks

CM
CAROYLN M.
Waco, TX
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Car service
Service is great. Took car for wheel alignment. They take their service seriously to satisfy each customer. They are always busy. They could use larger place and waiting area. I haven't found any reasons to complain at all. Highly recommend!

GS
Gloria S.
Marlin, TX
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Gloria said she was very satisfied with their services.
This review was collected via phone interview by Customer Research Inc.

PB
PETER B.
Moody, TX
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019
The people who work there are so cool and respectful
The experience there was very professional and honest would recommend your place to all who ask

SJ
SANJUANA J.
Waco, TX
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
CNA
The staff make it great and the work they do. I have not had any problems so far. But I noticed that on the info of my vehicle when it came to the mileage, they put it in the 100's. And my car only has 45 thousand. But other than that I am ok with them.

BM
Brittney M.
Waco, TX
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Brittney said she received good service, and the staff are good people.
This review was collected via phone interview by Customer Research Inc.

MZ
Mark Z.
Waco, TX
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Mark said the employees provided great customer service. They provided good work.
This review was collected via phone interview by Customer Research Inc.

ML
MARIANO L.
Hewitt, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
The right place
I’ve been going here multiple times and every time I’ve gone. I’m never disappointed they always end up surprising me with awesome results! Everyone there are pros on what they do and that’s what keeps me going back.

MF
Micah F.
Texas
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Micah said she got what she wanted from the business and they did a great job.
This review was collected via phone interview by Customer Research Inc.

JB
JANICE B.
Waco, TX
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Service
Honest and reliable

Verified Customer
Golden, CO
Subaru Impreza Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Overall Service
People are great here. Very quick and efficient.

CM
CLAY M.
Waco, TX
Mazda B3000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018
The fact that it is so well run. The professionalism and dynamism in every visit.
Everything was great. Jeff and the crew were able to adequately fix my problem in a timely fashion. Everything was wonderful.

KL
Kirt L.
Crawford, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Good deal
This is the way a business should be run. No frills, and deliver what they say. They really checked the car out, drove it twice to make sure. Then i drove it afterwards. What a difference. Not at all like the last place i went to in Gatesville. Customer service, and no fishing for extra work.

PS
PHILLIP S.
Waco, TX
Volkswagen Jetta Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Visit
Arrived at shop at 7:30 am to get a front end alignment on my Volkswagen. Was told up front that it could be an hour or two. I was ok with that. I left my vehicle to give them adequate time to work on it. Received a call a couple of hours later telling me it was done. They also informed me of a repair that will be needed in the near future. I will be back for more work in the future.

AM
Andrew M.
Texas
Honda Accord Cpe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2018 Category: Service
Andrew said the manager quoted him a price of $1500 but when he spoke with the staff, he was told that the price would be $100. He said he will not be back.
This review was collected via phone interview by Customer Research Inc.
Jeff Lawrence a. from Jesse Britt's Automotive responded on 11/20/2018

REACHED OUT TO ANDREW TO SEE WHAT THE MISCOMMUNICATION WAS.  AT THIS TIME HE HAS NOT CALLED ME BACK, BUT I WILL TRY AGAIN AFTER LUNCH.  I HAVE SPOKEN TO MY STAFF TO SEE WHAT THE ISSUE WAS WITH NO CONFIRMATION.


GR
GARY R.
Waco, TX
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Fast, friendly and efficient!!
This is the only place I trust to handle
My vehicles. Service is great and the
Prices are better.

Verified Customer
Woodway, TX
BMW X6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
BMW X6 e71 Front Brakes
As always - prompt, courteous, professional, friendly, fast service at a competitive price and WAY les than dealer too!!

Jeff and Jesse have serviced all my vehicles ever since I found them about 8 years ago.

And when it comes to tires and alignments they are the best in the area!

NC
Nelta C.
Waco, TX
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Nelta said she would not go anywhere else.
This review was collected via phone interview by Customer Research Inc.