Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

1106 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 3.8333333/5Overall Rating 3.8333333/5Overall Rating 3.8333333/5rating 3.8333333rating 3.8333333
Original
Overall Rating 1.8333333/5rating 1.8333333rating 1.8333333rating 1.8333333rating 1.8333333
96% Would Recommend
Latest Review about 16 hours ago

Reviews


Verified Customer
Woodway, TX
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
It has an atmosphere of professionalism and fairness.
I am so impressed by their customer service as well as the work done on my car. Over a year ago they told me what was wrong with my car but I did not have it repaired. Long story, short, the transmission fluid had leaked out while the car was in storage and they could have charged for a much more expensive service (dealing with other shops this is what I expected) but they found and repaired the problem that was considerably cheaper. I was also told about another problem that I knew about just not how bad it was. I had that fixed too.
When I was waiting for my car I saw how they treated their other customers and professional they were with them. They earned my confidence.

BR
Bill R.
Marquez, TX
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Bill said everybody is polite and nice.
This review was collected via phone interview by Customer Research Inc.

RP
Ronny P.
Hewitt, TX
Chevrolet Cruze
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Ronny said the business' service was good but took a little bit longer than was anticipated.
This review was collected via phone interview by Customer Research Inc.

BS
Bob S.
Texas
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Bob said the employees took care of his vehicle on the spot.
This review was collected via phone interview by Customer Research Inc.

JS
Jay S.
Waco, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Jay said he was very pleased with this business.
This review was collected via phone interview by Customer Research Inc.

LT
LAURIE T.
Lott, TX
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018
Pleased
I appreciate Jesse Britt's service. The shop is clean and the work is good.
The boss was a little Monday morning test-y with his employees but there appeared to be a good work ethic and generous supply of grace for his ruff-ness.
Clean shop!
Thanks men. Rev. LaTuttle

DB
DEBRA B.
Waco, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Jesse Britt's Automotive Repair of my daughter's car
Great job on checking my daughter's car. She was visiting in Waco but lives in Princeton. She thought she heard a whistling sound in her car while driving to Waco with her 4 year old twin boys. She also said that the car was sluggish when she tried to accelerate. Jesse Britt took the car in right away on Monday morning and by Monday at noon they were calling me with the results. The car ended up being fine. They ran a diagnostic and drove the car as well. All was good and we had peace of mind that our daughter and her twins would have a safe reliable vehicle to drive back to Princeton, TX.

IJ
Ismael J.
Waco, TX
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Ismael said he's done business with this facility before. The customer service, experience overall and everything was great.
This review was collected via phone interview by Customer Research Inc.

TR
TERRY R.
Waco, TX
Ford Fusion
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/25/2018
Never go to Jesse Britt s
Never go to Jesse Britt s Jeff has horrible customer service is very rude lie about things that was wrong with my vehicle an the things they messed up he claims was already wrong with my car an it was perfectly fine before I brought it in never I repeat never go to Jesse Britts

WM
WARREN M.
Thornton, TX
Buick Terraza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
quick courteous service and correct diagnosis of problems
Our vehicle was put into the shop in a very timely manner. Our problem was diagnosed by a very competent tech. we were updated as to status promptly. Repair and an oil change were completed in a timely fashion. Kudos to the Jesse Britt team.

MH
Minor H.
Waco, TX
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Spoke with Vivian. She said they treat her fine, they are very honest and she wouldn't think of going anywhere else.
This review was collected via phone interview by Customer Research Inc.

JH
Josh H.
Bruceville, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Josh said that the place provided really good service, got him in and out quickly and were very reasonably priced.
This review was collected via phone interview by Customer Research Inc.

MM
MAC M.
Waco, TX
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Honest
I have to say,not only have I been treated fairly at Jessie Britts but today as I sat in the waiting room, I seen and heard countless times the service writer telling people about there cars and gave honest and fair answers to the customers on the other end.
Didn't try to sell anything that they didn't need, in fact advised some not to repair the cars due to cost more that car was worth.
Flat out being honest with the customers.
Rare these days.

SC
Santos C.
Waco, TX
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Spoke with Ann. She said there was a long wait time. The receptionist was not friendly and the phone is always ringing.
This review was collected via phone interview by Customer Research Inc.

KH
KEVIN H.
Riesel, TX
Nissan Versa Note
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018
Seamless customer service
This was my first time visiting this facility, and I was treated as if I'd been doing business with them forever. Very kind and caring professional atmosphere and realistic prices. Super value for the dollars spent.

JS
Jose S.
Waco, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Jose said everything was okay.
This review was collected via phone interview by Customer Research Inc.

ME
Mike E.
Lorena, TX
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Mike said the service at this business was fast and friendly.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Waco, TX
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Great service!
Everyone at Jesse Britts was great to work with. Nice guys and good customer service.

CT
Caroline T.
Woodway, TX
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Caroline said she is pleased with this business every time she goes there.
This review was collected via phone interview by Customer Research Inc.

BC
Betty C.
Woodway, TX
Mazda 626
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Betty said the staff took good care of her vehicle, it works great now. They treated her well. They even dropped her off which was really awesome and a big plus. They were really wonderful, she has nothing bad to say about them. She appreciated what they did.
This review was collected via phone interview by Customer Research Inc.