Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1065 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 3.8333333/5Overall Rating 3.8333333/5Overall Rating 3.8333333/5rating 3.8333333rating 3.8333333
Original
Overall Rating 1.8333333/5rating 1.8333333rating 1.8333333rating 1.8333333rating 1.8333333
96% Would Recommend
Latest Review about 11 hours ago

Reviews


JC
JOHNNY C.
Lorena, TX
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018
Another great repair at Jesse Britts
Brought my car in for repairs and got great service. I was advised after diagnostics of needed repairs and was told by Jeff exactly what would need to be done. The repair was done and I am extremely pleased with the service. This is not my first time bringing a car to Jesse's and I highly recommend Jesse Britt's Automotive to anyone needing automotive service.

Anonymous avatar
Verified Customer
Waco, TX
Buick LaCrosse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Friendly service and reasonable prices.
Friendly atmosphere and good work on your vehicles

MP
MELISSA P.
Elm Mott, TX
Chevrolet Venture
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Your not just a customer......
I have trusted Jesse Britt's with my automobile several times. This last time the problems the van had was complicated and took longer than expected. Chris kept in touch with me so I knew what was going on. Candece and even the owner himself gave me rides to work and home until my car was repaired.

JR
J.r. R.
Waco, TX
Lincoln MKX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
J.R. said he is a repeat customer and the service is always good when he goes to this business.
This review was collected via phone interview by Customer Research Inc.

KJ
Kevin J.
Lorena, TX
Hyundai Veracruz
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Kevin said the customer service was good. The employees did a good job and everything is fine.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
Axtell, TX
Lincoln Navigator
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Mark said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AB
AMOS B.
Woodway, TX
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
Auto services
Great job! The maintenance car service was done quite well and quickly too. The team members are well organized, competent and friendly.

JA
Jeremy A.
Waco, TX
Dodge Charger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Jeremy said the staff got him in and out, with no hesitation.
This review was collected via phone interview by Customer Research Inc.

DL
Dustin L.
China Spring, TX
GMC Sierra 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Dustin said he didn't have to wait long and the staff was awesome.
This review was collected via phone interview by Customer Research Inc.

NW
Nattina W.
Waco, TX
Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Nattina said she really appreciates how when she calls the facility the person on the phone is nice, polite and helpful. She's also provided a loaner when her vehicle is being worked on.
This review was collected via phone interview by Customer Research Inc.

EW
Eric W.
Woodway, TX
Saturn Ion
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/07/2018 Category: Service
Eric said that when he dropped his vehicle off at the facility he asked them to do work and they said they would, but when he picked up his vehicle it was not done.
This review was collected via phone interview by Customer Research Inc.

ST
Steve T.
Texas
INFINITI G35 Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Steve said the employees cleaned the grease off his vehicle.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/07/2018 Category: Service
Steve said the business did good work on his vehicle. However, afterwards he noticed they had left grease in the vehicle's upholstery.
This review was collected via phone interview by Customer Research Inc.
Jeff Lawrence a. from Jesse Britt's Automotive

i talked with steve.  He brought his car back and we got the mess cleaned up and did a minor repair for him.  please ask for a rescore.


PN
PATRICIA N.
Clifton, TX
Chevrolet S-10
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Reliable maintenance
I own older model truck. Since I've found Jessie Britts, I am confident that I'm safe on the road. You tell them problem, they check, give 1-10 scale on repair and need. If they discover separate issue, your consulted regarding repair. My truck runs better than ever. And cost was very reasonable compared to most others. Very satisfied customer.

Anonymous avatar
Verified Customer
Waco, TX
Subaru Forester
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2018
kind
kindness

RS
ROBERT S.
China Spring, TX
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Convenient, easy to deal with and great prices
Very knowledgeable, takes pride in their work and very friendly and helpful

PD
PAT D.
Hewitt, TX
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Good service
Staff is friendly and courteous. Service is outstanding

GM
Genard M.
Waco, TX
GMC Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2018 Category: Service
Gerard said the employees were unable to complete his service. He was unsure what he needed to do.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Waco, TX
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Great service!
Always a pleasant experience from the minute you come in the door. They are ready to help! Clean, pleasant waiting room. Will return again and again.

RM
REUBEN M.
Waco, TX
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Fast friendly service .
Best service in Waco and very inexpensive which is great if you are on a buget 👍

SH
STEVE H.
Waco, TX
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Jesse Britt's is The Best
Jesse fixed my problem for 10% of what the dealership wanted to charge me. Not a misprint--10%.

Always fast and friendly. Best auto shop in town. Not even close.