Business Solutions
SureCritic / Jim Ellis Kia of Kennesaw
business image

Jim Ellis Kia of Kennesaw

Average Score
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
1.5
(11 Reviews)
-100
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
9%
4 stars
<1%
3 stars
<1%
2 stars
9%
1 star
81%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

Categories
Contact
(678) 712-5191
No Business Hours Provided

Business Hours

* No Time Zone provided
1221 Auto Park Drive Northwest Kennesaw, GA 30144
Get Directions
Jim Ellis Kia of Kennesaw's Reviews
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
1.5
(11 Reviews)
Write a Review
Recent Reviews
RC
gravatar
Ronnie C.
Atlanta, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/05/2023
0
Terrible experience from the service dept
This has by far been the worst experience I have ever had dealing with any car dealership. I brought my car in almost 3 weeks ago for a dead battery. My car just sat for weeks before anyone even looked at it. I asked if I can be provided a loaner vehicle since it was taken them so long to get to it and was told by Misty that I was on a waitlist and that I was number 37 out of 38!!I called and called and nobody was ever able to give me an update. I finally received a text message yesterday, 12/4 telling me that they were going to replace the battery. I asked if I could pick the car up after the battery was put in since they sent the text around noon and they don’t close until 7. Nobody responded. I called Kia customer care and they advised that the dealership told them they put the battery in yesterday but gave me a promise date it 12/14 to pick up the car due to them needing to complete a safety recall on my rear windows. No one gave me a commit date of anything!!!! Nor did they mention to me they were working on a safety recall. I didn’t ask for anything to be done but the battery to be replaced. I can never get in touch with anyone when trying to call. I just want my vehicle back and I feel like it’s being held hostage at this point! If you have the option, never ever take your vehicle to them! Taking a whole month just for a battery replacement is absolutely unacceptable and the lack of communication from the advisors made the experience even worse.
Businesses Near You
Cannon Automotive Kennesaw
100
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(14 Reviews)
Automotive Services
95
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(509 Reviews)
Tribble's Automotive Inc
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,612 Reviews)
Reinhardt's German Auto Haus
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,130 Reviews)
German Auto Repair
93
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,501 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.