I am very sorry to hear that any one of our customers are disappointed. We go out of our way to try and make every customer of ours happy. I am sorry to hear that this customer was disappointed with his last visit He can call me any time to talk about this.
This customer brought this car on 4/6/2018 at that time the car had 102,801 miles on it.He brought the car as is as per New Your State Law. He was offered a extended warranty at that time too. He did not want the warranty. The customer did come back on 4/27/18 and told us he saw a small oil leak on the driver side. The car was looked at for no charge and we could not find any thing leaking from the car at that time. The car had 103,731 for miles on that visit. He was told to keep a eye on it and if he noticed anything to give us a call. On 6/18/2018 he came in for a oil change (mile on the car at that time were 105,885)at that time he told us he did not see the spot of oil he first saw back in April, and if we could look it over. We did just that and did not see any leaks at that time. He then came in for a tune up he wanted to do on 10/11/18 (miles at that time were 111,077 and did not say anything about a oil leak at that time and none was found. His last visit here was on 1/3/2019 for a oil change and ask the service advisor to check for any leaks. The car now has 114,515 for miles on it. That is 11,714 miles that the customer had drove his car with out any problems of leaking oil we could find before this appointment. On this appointment the mechanic looked over the car and found the radiator has a small leak from the seam, there transmission lines were starting to seep transmission fluid,and the transfer case rear seal was also starting to seep oil too. Unfortunately all of these thing are common problems on a 12 year old Jeep Liberty with 114,515 miles on it especially when you have very cold nights. We we gave him a estimate and offered him a 10% discount.
I am not sure why this customer was disappointed and posted this. I don't know why he just did not come to talk with me about all of this. I always go out of my way to take care of my customers but to a extent!!