The owner Jim has their customer service they are not friendly and because I am an African American female, they did not treat me right. they are not friendly and because I am an African American female, they did not treat me right the worst experience I have ever experienced in my life at all or body shop. they did not keep me in the loop about what was going on about my car and lied and said I didn’t have oil in my engine when I checked it before it got there. The owner was very mean to me and hung up on me several times. this is the first shop I have ever experienced racism.
KK
Kolin K.
Philadelphia, PA
05/06/2022
0
Poor experience
This is a long one but I'd read it before trusting this guy with your car.
1. I took car into Jim's on Jan 20th for the 1st time. He replaced the valve cover gaskets 101.25$, slave cylinder 38.25$, left front axle (control arm on that side is now bent but more on that later) 214.00$, wheel bearing 83.24$, power steering line 196.00$, shop supplies ( aka me paying for you to do business) 20.00$ total parts charge 652.74$. Somehow labor on this is 1,057.80$ but whatever. Total charges 1847.38$ on 1st visit. I received my car back on the 1st of February and wasn't really upset. Decent communication and moderate to high prices but not terrible. Total time at shop 12 days.
2. After about 3 weeks my car starts smoking, I call jims and they take the car the next day which is march 4th. 2 days later I get a call from Jim explaining that they have to remove and replace valve covers to repair cracks. This is a direct quote if labor description. I'm a bit upset but I understand. He quotes me around 400.00$ . I love this car and I agree to repairs because not much I can do and they seem legit. I don't hear back from them in a while so I give them a call on the 17th of March They tell me "oh yea your cars done". Turns out the car had been done on the 10th, I will admit they did call on the 10th but I didn't see it, no voicmail, no text no follow up call. I pick my car up on the 18th and the owners exact words were, "Oh i thought you already picked this up, I was on vacation. I admit i missed call but you should know whats cars are in your lot and a voicemail would have been bare minimum, total time in shop 15 days.
3. This is where it gets interesting. On April 7th I start my car on my way to work and it's billowing smoke out of the valve covers! I call Jims and I'm Pissed! Ove already paid this guy over 2 grand in 3 months so I'm heated. I will admit I was a bit out of line but this is getting ridiculous. I calm down and we get the car towed to jims. I call him that day to apologize for the way I spoke to him. I don't like treating people poorly but this was now affecting life in a major way. We speak on Sunday and he says I need new valve covers!! I'm mad but I understand, he says he's going to order the parts and take care of situation. Ok man I appreciate you trying to make good.
It's getting to be a long time so I decide to call him April 30th, so he's had my car 3 weeks! I ask what's going on with my car and they tell me parts haven't come in yet! WHAT! Their excuse is that parts are comming from Massachusetts? So 300 miles in 3 weeks seems pretty doable. A quick reminder in these 3 weeks I haven't heard anything from them. 2 days later the owner calls and says parts have not been shipped and in his words we are back to square 1. I'm pissed and again ill admit I dressed this guy down. He says it's not his fault and he's not responsible. I explained to him he waited 3 weeks on a part and never checked in on it so yes he is responsible. By now I'm livid and rightfully so. After a bit of talking I calm down. He promises to get the part asap and we hang up.
Jims calls me on the 5th and finally says your cars ready. Cool, I get done work, drop off my rental, grab an uber and realizing it's half hour before they close give them a call. No answer, now I'm in an uber and have no idea if someone will be there with my keys or receipt. I get to shop 15 minutes before they are supposed to close and guess what, they just decide to close early. I see my car and realize they left all doors unlocked in front of lot on ridge Ave. Thanks jims you left my car doors open, weren't there so I could get my keys and wasted my time plus another 120$ in uber fees!
Next day I come in and I'm pissed! I want my keys, receipts an explanation for why been just decided to close early. Needless to say we get into it, he tryst to refuse me my paperwork saying he's going toail it to me. I can't trust this guy to remember what cars he has in the lot, what parts he has coming or even to remember to lock car doors, now he wants me to believe he's gonna remember to email me, no way. He asks why I'm so upset, here's your answer jim.
From January 20th to May 6th 2022 that's 106 days you have had my car for 57 days you have charged me 2261.34$ charged for repairs, you have cost me close to 1500$ in car rentals. You put garbage valve covers on my car and all and all you have done a horrible job. Feel free to refute any of this but I will be reporting you to better business bureau along with a filing in small claims court.
That's my Jim's auto experience. Use at your own risk.
Verified Customer
Philadelphia, PA
Plymouth Colt Vista
05/04/2020
Verified Customer
Excellent work
I’ve been taking my car to Jim’s for service for several years, and am always happy with their excellent work & professionalism.
I can always count on Jim's Auto Service to take care of my auto needs. Service is excellent and they explain what has to be replaced in terms that can be understood by the layman.
Thanks for the good, prompt service -- and for the ride home! My headlights look like new.
See you at inspection time.
Happy Easter to all.
Evelyn Wilson
Madian said she was in need of immediate service. She went to the business at 8:00 am without an appointment and asked the staff if they could help her with her brakes, they did and they had it done in 2 hours.
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